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    Michael Singer

    5.0 (3 reviews)
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    Farmers Insurance - Jennifer Halteman

    Farmers Insurance - Jennifer Halteman

    (8 reviews)

    I would give ZERO STARS if I could! Instead of listening, she constantly interrupted and pushed her…read moreown point, showing no empathy or genuine desire to help during a stressful time. Rather than assisting in resolving an issue caused by a third party, she was more concerned with covering herself and the company. During our conversation, she repeatedly used "YOU" as if this is what I was trying claim, when referring to what the insurance company was seeking, rather than understanding that it was a third-party assessment. When I pointed this out, she became smug and outright denied what she had said just moments earlier. She wasn't interested in listening to understand--only in dictating her position and rushing through the conversation. Regarding our water leak, she made an absurd statement: "If you were there, wouldn't you have been able to respond to the issue?" Our response: "So this happening during work, are you saying I could have shut off the main water supply from work and prevented the same outcome?" Her response? Silence. If you're looking for a company that provides real customer service and genuine empathy during a hardship, this is NOT the agency for you. We asked for help multiple times throughout the day, and when I reiterated, "We are just looking for help," her dismissive response was, "Well, you didn't ask me for help." Why did she think we were reaching out in the first place? With insurance companies already under scrutiny for non-payment and policy cancellations, being treated this way was appalling. As a Veteran with PTSD, she hit every possible trigger, making an already stressful situation even worse. Avoid this agency at all costs.

    Jennifer and Farmers have been fantastic. I was with Liberty Mutual since the 90's and they were…read morenot doing me any favors both with rates and customer service. I decided to switch over to Farmers and Jennifer basically halved my insurance payments with better coverage and a smaller deductible! I couldn't believe how easy she made it and wish that I had done this years ago. I'm always able to reach her when I have questions and her turnaround time is lightening fast for anything I need. I HIGHLY recommend Jennifer for both car and home.

    Michael Singer - healthinsurance - Updated May 2026

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