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    Michael A Chiarello, PHD

    5.0 (1 review)

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    8 years ago

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    East End Neuropsych

    East End Neuropsych

    3.7(12 reviews)
    3.2 mi

    Hi , my husband and I are in our 70s , my husband has suffered with anxiety for 30 years and now…read morethe medicines that conventional doctors gave him don't work any longer so he sunk back in major anxiety and very bad side effects from meds not working. We have been to at least 10 to 15 psych throughout the years ,until we met our " guardian angel", Eric Spronz , omg we never expected to be heard and cared for by this wonderful doctor , pa, whatever you want to call him,but trust me, he is sent from above to HELP , my husband now a few days after 1st meeting , taking new medications, that abviously he needed and is getting back to his old self, happy, secure and confident ,Eric is only a phone call away! please do it for yourself , go see him once and you will be amazed! God bless him and be well , we are a happy family again sm

    I warn you all to stay away and be wary of this exploitative private practice where the staff is…read morenot trained to deal with neurodivergent people or senior citizens especially with disabilities, ranging from vision and hearing impairments. Their website doesn't match the poor, rude, and frustrating staff that we dealt with to just schedule an appointment, which parents couldn't have scheduled on their own independently. For example, they're still paper-based. This is incredibly unsafe because their staff collect and share medical and financial info without HIPAA-compliance via encrypted forms or emails. Who knows how they or whoever accidentally gets this sensitive info may abuse it? Plus, this makes it difficult for those who aren't tech-savvy to complete their new patient intake, which is only 15 minutes. When we heard that their missed visit fee was $250 from their staff (especially their insensitive practice manager), they were neither empathetic nor accommodating in responding to our clarifying questions. When I checked that they only charge $50 for missed appointment fees, I was still alarmed because their patients likely struggle with issues, ranging from executive function to emotional regulation, and yet they show no compassion for resolving misunderstandings with neurodivergent patients and caregivers except to exploit their deficits by coercing them to pay for what they signed under false pretenses. No breakdown of costs including missed appointment cancellation fees were provided to answer our request. Plus, their staff conflicted with their messaging whereby their practice manager claims that they require cancellations within 24 hours to replace the vacancy with another patient while the other receptionist stated that it's impractical to find another patient on short notice. Since they don't seem to have social media, a system for communicating with patients efficiently except by phone and email, or even a telemedicine-equipped service to reduce costs during and after the pandemic, maybe that's why they';re so desparate to nickel and dime a disabled, neurodivergent senior citizen for missing a new patient intake after suffering from a stroke, recovering from a flight with vertigo, and other complications. Clearly, their staff have no business sense to invest in patient-centric customer care and I have no doubt this business will eventually close given their inability to treat the neurodiverse community with respect according to the American Disabilities Act and other regulations. Had they accommodated a courtesy waiver or televisit intake, they could've gain a family of patients and referrals at the expense of damaging the hard-earned reputation of Dr. Alan Steinberg, MD, who "served as a psychiatric consultant to Suffolk County Adult Protective Services and the Elder Abuse Multidisciplinary Task Force for Suffolk County." What would happen if their patients learned this is how their staff, including medical director, who is only a nurse, mistreats other prospective patients? Plus, he'd rather trust his staff than listen to the patient and caregiver for a balanced, holistic perspective to make any billing decision. Would you want a clinician claiming to be a doctor making one-sided decisions without listening to your account of events for a fair chance at reconciling misunderstandings? Worse yet, who is making medical decisions & prescribing drugs when there seems to be no certified doctor (except an emeritus retiree, who let's a nurse take over his practice)? Doesn't this sound scary, unsafe, and wary? ZERO stars if I could rate this place, which would likely be disgrace to its founder.

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    East End Neuropsych
    East End Neuropsych
    East End Neuropsych

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    Jamie Ross, LMFT - Welcome! Feel free to contact me for any of your individual, couples, or family counseling needs at 631-312-7123.

    Jamie Ross, LMFT

    5.0(4 reviews)
    4.4 mi

    Thank you Jamie for getting back to me with help for my situation so quickly. I appreciate your…read morekindness at a time in need. Treena Somoza

    Let me start by saying I have been seeing different therapists since I was 17 years old and never…read morequite found one that fit, that is until I began therapy with Ms. Ross. She has more certifications than all of my other therapists combined and serves a wide clientele. She has helped me tremendously, working to become the best person I can be. Her certifications range from Marriage counseling which I have taken advantage of, to being an OASAS certified provider, to being an expert on Fibromyalgia a disease I suffer from. Her knowledge of all facets of mental health has truly led me to get more out of the 2 years/1x a week I see her than the 15+ years of therapy I had been in combined. That is saying a lot because one therapist I saw 3 times a week for 4 years and did not have many breakthroughs. I consider myself very lucky to have found a therapist that I can tell truly cares about my life, because she has been an advocate for me and has coordinated with my psychiatrist, court and probation. I would recommend seeing Ms. Ross to anyone that is having a tough time in life in general, with a significant other or for one of her specialties like anger management or drugs and alcohol. Even if you are not the one using drugs or alcohol but you need help in dealing with someone who is she is fantastic. I cannot say enough positive things about her because when a professional truly helps and understands you it is worth GOLD. Ms. Ross is always on time, always remembers specific issues, most importantly for me she doesn't just let you run away with the session she centers you and keeps you on topic and seems to always know the right thing to say. I have been a patient for 2 years almost and every session I leave thinking about what she said and implementing it into my life and have found my relationships are better and I am taking much less medication. Ms. Ross is also very knowledgeable on medication and it's pros and cons and is more than willing to be an advocate for you. 5 stars and 2 thumbs up I owe this woman so much for improving my life. I don't usually write reviews but I felt compelled to because I encourage you or someone you know to book an appointment and see for yourself the professionalism and help she has to offer. She has helped me in every aspect of my life and if have been searching for a great therapist it is Jamie Ross!

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    Jamie Ross, LMFT - Marriage and Family Counseling

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    Marriage and Family Counseling

    Michael A Chiarello, PHD - psychiatrists - Updated May 2026

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