We have been with MICA for several years and have recently expanded to incorporate more EMR features. Scott has helped us personally with achieving meaningful use and has spent many hours on the phone with personal customer service. we have always been able to call and ask questions with immediate assistance. Would highly recommend MICA. read more

The personnel and customer support at MICA are top notch! Everyone has always been exceptionally friendly and helpful each time I have called. Not only are they helpful, they are willing to help to my satisfaction. Due to the sales team of MICA, we were able to find confidence to switch to electronic health records. With their dedicated support team and technical staff, we were able to begin a painful process of the switch without a huge amount of pain. They were very calm and patient with us along every step of the way. read more

MICA/IMS was one of the best decisions we have ever made in selecting a Practice Management Software module.The fact that it integrates so well with Availity, eprescriptions, EMR, Auto confirm and so on makes it an A-1 product in my book and I have been working with this type of software for many many years. Their customer support and IT staff are efficient, courteous and friendly which says plenty for the number of times we have had to call during our learning curve period. I HIGHLY recommend this product. read more

My review is targeted to physicians who are contemplating purchasing an electronic medical record system (EMR) from MICA and are looking for an objective review. I have no financial or other relationship with MICA, other than being a long-term, satisfied client. I am a North Carolina surgeon who has been practicing since 1983. I am a computer literate MD who knows some HTML programming and has designed, built and maintained my own website since 2006. I function as my office's IT person. I am comfortable with UNIX, microsoft, and iOs platforms. Until 2013, I used a hybrid system consisting of paper charts and a UNIX based, electronic business software (scheduling, billing, reporting) created and maintained by MICA. I have worked with, and relied on, MICA for more than 29 years. During the last 10 years, I evaluated and test drove multiple EMR systems, both speciality and non-specialty specific, before ultimately deciding to continue to work with MICA. Jim and Scott were carefully "grilled" about their system prior to purchase, installation, and implementation. After watching many practices purchase expensive EMR systems that they eventually abandoned, I wanted to make sure that the vendor and software that I was, in essence, "marrying", was the right partner. I have not been disappointed. People: The personnel at MICA exemplify the three A's - able, affable, and available. My greatest need was to have IT support be both available and timely. MICA has provided both consistently. Installation of our EMR was planned and executed with minimal disruption that was not unanticipated. MICA trained my staff well and continues to provide training for specific issues when we need it. We rely on Adrian, Tommy, Scott and Jim for continued support on a frequent basis, both by phone and by remote desktop. MICA customer support has always been solid, available, and timely. Product: I wanted my own server in order to control my own data. MICA setup our server, redundant backups (on-site & off-site), a sonic wall, a VPN, an L2TP connection, remote access capability, and performed WiFi troubleshooting (we needed to use 5 GHz rather than 2.4 gHz due to a very congested 2.4 GHz bandwidth). Everything works. The current IMS build by SuiteMed is very user adaptable. Working with my staff, MICA preloaded our common CPT's, ICD9's, and favorite medications. They created forms, letters, etc. that greatly facilitated our transition to electronic workflow. They have been very responsive to software issues and requested fixes. All software, especially complex relational databases, require tweaking and bug fixes during their evolution. Incompatibilities occur. Electronic life happens. MICA has been consistently responsive to providing software support, enhancements, and updates. MICA facilitated an extremely helpful transition from my old system to the new system by migrating patient demographics. The information transfer was flawless and saved my staff countless hours of real work. I have been using the new, integrated EMR for two years. MICA has supplied very timely IT support for: adding client software to new CPU's, configuring L2TP network capability for both the PC and Mac platforms, NDC medication issues, custom medications, providing system security consultations and recommendations, and facilitating our Meaningful Use compliance and reporting. To date, we have received all of our Meaningful Use incentive payments. The payments have covered my EMR hardware investment. Practice: All of the above has greatly facilitated our transition from a paper to an electronic practice: 1. My office is much more efficient. All old paper charts have been scanned and archived as .pdf files. As patients return, their archived chart is easily attached to their electronic record. I have no off-site or on-site storage of charts. 2. The "chart" can always be located. No more hunting for lost charts, pulling charts or refiling. 3. My documentation is better and more complete, especially being able to attach digital photographs of intraoperative findings. 4. Finding information is much faster, including in office diagnostic test results, radiology reports and images, laboratory diagnostics, and medical records from other physicians/facilities. 5. The integrated reminder system is extremely helpful for following up on lab results and keeping track of patients who need to have follow-up diagnostics such as MRI's on an semi-annual or annual basis. 6. E-prescribing saves considerable time once your favorites have been entered properly. 7. Working accounts, billing and reporting capabilities save real time for your staff. 8. Electronic workflow and scanning responsibilities require your staff to perform different functions but are eventually learned. 9. Meaningful use compliance is easily monitored. Bottom line: MICA has been a trusted partner for many years. They are very capable of helping you successfully transition to an efficient EMR. read more

I will outline how I view the 5-star model and elaborate further on my decision to give 2-out-of-5 stars: 1 star for Customer Service - For which I gave them NONE 1 star for Quality of Product - For which I gave a star because I believe they may resell a quality product;however, their customer service leaves a lot to be desired 1 star - For overall knowledge - I gave them a star on this one, for which I'll explain 1 star - Delivery - If I could give a negative star (black hole?) I would 1 star - Project Management - For which I gave none The good: I do believe they resell software products that are great quality and to the job, have nothing terrible to say about the product line, they choose to resell quality. I do believe, for the offices which do not have internal knowledge of billing and procedures, they're a great fit and their knowledge about billing will be of great benefit; however, this is where all the good ends with my experience... The bad: No one listened, at all! In fact, I made it very clear we're not in desperate need of fixing anything, we just needed new software which didn't crash, was ready for the transition to ICD-10, and could expand on the logic we currently use to help automate tasks and help make billing easier. I gave MICA Information Systems the holy grail of all information we could have given any VAR. This information was everything about our practice, our providers, our carriers and everything inbetween! Most VARs would kill to have someone provide them such great detail of information on day one of a project; however, MICA decided to just ignore it. This wasn't just related to the EMR, but the entire process from integrating our IT systems with MICA, all the way to training! Customer service was non-existent, I was always chasing someone around to get answers or to get something done. The sad part about all of this is just how small MICA information systems really is but the lack of communication which actually takes place! No one even knew the current status of anything, seriously! Every single time I was asked about our VPN, which I had to force to get built and tested long before implementation; however, each and every person mentioned we needed to get it setup! In an office of less than 20 people, this is unacceptable and shows how uncoordinated projects are handled at MICA. If people not communicating internally was bad enough, no one bothered to listen to our needs, not even once. I explained for months what we were looking for and the process we needed to follow; however, Jim at MICA systems took it upon himself to implement his own logic, which was completely WRONG, not just a little, but his desire to push his will onto us was entirely incorrect and would NEVER had resulted in a working system! It is one thing to be arrogant and be absolutely right; however, it is really interesting when you're overly arrogant and incredible wrong, which Jim and MICA were both at the same time...sad. Delivery was horrible, plain and simple. Over a series of numerous emails was I delivered bits and pieces of all the credentials needed to access specific systems. Even after requesting, as a paying client, to receive all this information in a single document I was met with resistance and still provided, yet again, numerous emails with bits of information in each I had to concatenate myself. Training was horrible, absolute nightmare. Only one person knew his stuff, I believe his name was Greg; however, everyone else, including almighty Jim, provided the worst training sessions I have received to date and that includes 10 years in the IT sector. Delivery ties back to customer service, for which NO ONE knew the status of ANYTHING; thus, each time we got training no one was aware of what was going on, leading me to question how they even thought we were remotely ready for go-live if no one in their office was confident the system was ready? To boot, we advised MICA and Jim, months upon months in advance, our training had to be done after hours as we're far too busy during the day to train, something he understood but apparently, like everything else, Jim just ignored. Project management was non-existent, no documentation, no clear schedule communicated to anyone, no status updates to the customer outlining where they were in the process, and no answers to emails were given when we requested status updates so we could prepare our systems and staff. Even the simple things, like a single document with all of our credentials and access information, was non-existent. Now, my personal opinion on MICA Information Systems: I believe they do well in the segments they serve and towards the specific clients for which they serve; however, they begin to fall apart when faced with clients they're not accustomed to. What do I mean? It appears Jim, in all his glory of being the single most arrogant know-it-alls I've ever met, wants everyone to accept what he believes is best for them or you should read more