These guys came through for us in a big big way! We needed to get an over the counter medicine sent to a family member in a Frankfurt hotel, someone who could not get to the pharmacy herself. Not an easy dilemma. Did a bit of searching and I found Metropolitan. Since I found them online and didn't know them from a hole in the wall, I was a bit skeptical. But they took the order and payment on the phone and delivered in 15 mins! Amazing, amazing business, very nice people. Trustworthy too. Highest recommendation. read more

Not good, the staff claim that they would like to help and offer help but unfortunately they are not well trained in customer communication, they are impatient and rude. More specifically, I had ordered medicine from this pharmacy calling them before my. flight on my own expense, They have confirmed that there was a pharmacy in transit area (not outside the Frankfurt airport). This information was only partially correct as the pharmacy was very far from my gate (which I have informed them about). I only found out when I arrived and, I called them. They offered to send the medicine to the gate, good and fine but they charge money for. that 'service'. I paid a substantial sum for this medicine which needed to be kept cold, and they charged me for the cool bag as well. The medicine arrived in luke warm state in a bag that costs over 2 Euros. I have shopped in this pharmacy but mostly in Munich and they are not like this. Frankfurt staff is absolutely sub-standard. Also, I have a fidelity card which they never ask for and never give any discount. Furthermore, as overseas customer, I am entitled to tax reduction, but they never mention it unless you ask for it. This time around, they claimed that they did not have time to provide me with the tax return. When. I insisted they said OK but 'forgot' to bring the form to the gate together with the medicine. The person who came to the gate was talking very loud as if she was shouting at me. I am not sure what kind of staff is employed by this pharmacy. It gives the impression that Metropolitan Pharmacy treat foreign customers who do not live in Germany and do not speak German as not worthy of attention, care, and equal treatment - even though this pharmacy chain is actually located at the airport. read more

Efficient and trustworthy. I had been searching for Luffeel by Heel an awesome natural product for allergies. Since Heel products I was eager to find another way to order this product. I ordered through email and even with the exchange and shipping it was cheaper than when I used to buy it here in my own country. Just be careful when you are ordering naturopathic tablets from another country...there are limitations on how much you can import and it can only be for personal use. read more

I've been ordering Mutaflor, an amazing beneficial E Coli probiotic, from Metropolitan in Frankfurt for about 10 years now. As an international customer, I've dealt with the Frankfurt International Shipping Manager Nicola via e-mail (you can find contact specifics for all Metropolitan Pharmacies in Germany on their website, which has an English translation version). Her English is great, she's always prompt in replying, and I usually receive my order here in the States about two weeks after originally contacting her. Often, the cold packs packed in with my boxes are still cold. Reasonable shipping costs, too, and the product is actually cheaper from Metropolitan that I've seen from US suppliers (back when it could be sold in the States) and the Canadians (who still sell it but won't import it to the States). A+ product, A+ service. read more