I used Metro Shuttle Service for a short service once and a long service within the same day with my friends. We booked them online, and the service was great and they were on time according to our schedule confirmed with them. The driver was nice, respectful and funny... driver gave us recommendations around. Price is good compared to all other companies. Will contact them again when needed. read more

At first, I was happy with the service - I contacted them online, they got back to me very quickly, service was prepaid, all cool. Then I found out we could depart a bit later from our cruise, so I changed our departure time. Changes were confirmed well in advance, all is well. PRO TIP: Print out proof of prepayment. On the day of our actual shuttle service, I was really annoyed. I called them to confirm location and pick up timing and they said they were on their way. After I hung up, I realized they never told me how long we might be waiting (5 minutes? half an hour?) and after watching a stream of shuttles go by, they never told us what the van might look like as other services I've used have ("look for a white mini van with our logo on our side"). PRO TIP: Ask how long until pick up and what the van looks like. Finally, pick up! Yay! The van wasn't even marked Metro Shuttle Service - it was only after asking the driver who was looking around if he was looking for us did we realize he was the right guy. Our driver was very nice, but his cell phone rang constantly and he was zipping around the port like a Formula One driver but answering his phone every 3 minutes. Unnerving to say the least. After circling the port several times, he stopped finally and told us to get out of the van (are you fucking kidding me) and to get into yet another van which also also wasn't marked Metro Shuttle Service because "it would be faster." Pretty shady to me. Honestly, if there already weren't people already in there, I don't know if I would have gotten into the van. So he (the original driver) takes off (by the way, he left his back cargo doors open, so they were madly flapping open as he careened away) and we are now seated in another van. We finally get to our designated hotel much later than anticipated, only to have THIS driver ask us to pay him. I show him my printed email showing my confirmation that I pre-paid the service (his price, by the way, was $12 pp, less than the $15 pp I paid) and he seemed really mad. DO NOT USE THIS COMPANY. read more

I had to give one star to leave a review. We secured this company for a transfer from the Port of Miami to the Ft Lauderdale airport. This was a van share and we were told there would be a $15 per person charge. Totalling $60 for a family of 4. We got in the van with 8 others to head to the airport. Roughly 2 miles from the airport exit the van started having "trouble." My husband leaned forward to see what the problem might be (over heating, loss of power, etc). The driver had run out of gas! He never told us what was happening and pretended not to speak English when questions were asked. He gets off multiple phone calls and tells us "wait 5 minutes." Roughly 40 minutes later, another van driver comes and puts 2 gallons of gas in the van. We have been sitting in 90 degree heat in the van, no doors open as he has barely pulled off I 95 enough to even be safe (several cars had to swerve to keep from hitting the side). This is barely enough gas to make it per my husband (large 15 passenger van, loaded with people, and pulling a uHaul full of luggage). My sister speaks fluent Spanish and begins to ask how much further concerned we might be stuck on the side of the road shortly again. He does not answer. A transfer that was to take roughly 30 minutes has now turned into 1.5 hours by the time we arrived at the airport. Once out of the van, several us refused to pay. The can driver attempted to hold our luggage hostage and refused to allow us to get it. By this point my sister is attempting to speak to him in Spanish about the concerns. He then says $10 for each one. We again say this is unacceptable. I call his supervisor listed as the contact. He speaks with me and says I will call my driver. They have a heated discussion about us as passengers. Again, he says no luggage without money. My sister then says she is going to speak with someone else. I call his manager and tell him about the driver's behavior. He again calls the driver. At this point he does hand over our luggage but in Spanish calls us "bitches" and uses some slang derogatory remarks about "white people" and pulls off. We were appalled at his behavior and were scared for our own safety. His lack of care regarding not putting gas in the van, his disregard for our safety, his lack of communication regarding the situation, and his poor behavior choices are very upsetting. Never will I condone this type of business or this company. This company should be reported to authorities and closed permanently. Do NOT conduct van service business with Metro Shuttle Services. read more

Metro Shuttle Services - Business card in front of van that I took to call for help. - Tours Near Me - Weston, Florida

If I could give them less than 1 star I would. Website and contact info lists this company as Metro Shuttle Services, but they now call themselves QLS TRANSPORTATION. They probably changed there name bc they suck so bad. They miss spelled our name so bad that the driver who came to pick us up keep telling us that we weren't there clients. They had our name spelled correctly on our email comformation, yet it was spelled so badly on the list the driver had, that he insisted we were not his client. Add to that the fact that we booked our travel under Metro, and the driver (who barely spoke English) had no idea that QLS went under Metro. We didn't know they called themselves QLS until they told us to look for a van with QLS on the sides when we first phoned them from the airport. So after arguing with the driver, we stood there for 15 minutes while this driver looked for the people that belonged to the misspelled name on his list. The whole time we kept trying to call the company's office, and they just will not answer the phone. While this is going on, the van is packed with other passengers waiting to leave. We tried to call the company several times while this was going on, but the office wasn't answering their phone. Meanwhile the driver kept calling his office saying he couldn't find us even though we were standing right there! The van was a no thrills van that would have been ok if they didn't pack so many people into it. Very uncomfortable ride. Then when we called to cancel the round trip portion of our travel they wouldn't answer the phone. Trust me, pay the extra money and get a real shuttle service. Would not recommend at all! read more

Booked the services and confirmed the times. Called the booking number when they didn't show up. And again , and again, and again! After an hour, I got other transportation. SAVE YOUR MONEY - THESE GUYS ARE CROOKS! read more

I called to reserve round trip shuttle service from FLL and the Port of Miami. Making the reservation was a breeze. The price was very reasonable. The shuttle was to pick us up at the port at 10:00. At 10:00, I called to ask where the shuttle was. I was told it would be there in 15 minutes. For the next hour, after making repeated calls and being told the shuttle would be there "soon" , we finally called back, cancelled the shuttle, and got an Uber. I honestly believe they forgot to schedule our pick up and waiting an hour for another driver would have been ok if they would have just been honest and admitted that instead of scrambling to get someone to us as fast as possible and stalling all the while. When I called to cancel, I told them I wanted a refund for the return trip. The owner agreed with me. Three weeks later, I finally received the refund. read more

Called the first time, I was asked to call back. I called a second time, he took my name and number and said he will call me in 30 mins.... Never got that call. After reading these reviews, maybe it was a blessing in disguise. read more

I'd give them zero if I could. Not only was the service not as promised (shared ride instead of dedicated) but they committed credit card fraud as well. I had given my card number to reserve the reservation and paid the driver cash for the ride. Imagine my surprise when I received my credit card statement and they charged me again! After calling and not receiving a call back (surprise, surprise) I'm in the process of disputing the charge with my credit card complaint and filing a complaint with the BBB. Use ANY other service. read more

I booked round trip service from my hotel in Fort Lauderdale to the port of Miami. The driver never showed up. The office very rarely answers their phone. If they do answer then they will put you on hold and wait long enough and they will hang up on you. They do not return calls from voicemail. Don't waste your time or money on Metro Shuttle Service. They won't show up and you will be stranded. At worst the service is a scam operation. At best they are unreliable and disorganized. read more

The company charged my card more than what I was quoted and the Shuttle was late on both days of our travel. It really seems like a very shady business. I would recommend paying a little more for quality service from a different shuttle company. read more

Bait and switch. I was quoted $10 per person for a shuttle ride from the Port of Miami to Miami airport, but then was overcharged ($12.50 per person). Do yourself a favor and avoid these guys. read more

We used them for all three of our movements during our stay. They were on time or early for every one. Great service! Thank you Maurice!

I called to arrange for a transfer for my family of 5 from the Port of Miami to Miami airport. Gave the dispatcher (Maurice) all of my information -- name, cell phone, email, credit card, # of guests, etc. He said I would receive an email within 30 min. In the next 4 hours, I received 4 phone calls from the listed phone number but no one was on the line. I called back to ask if there was a problem and he said it was an accident. I never received a confirmation by email. I called the following morning to follow up. Again, Maurice said he would send the confirmation by email in the next 30 min. After 1-1/2 hours passed, I received a text from Maurice asking for my email address. I sent him my email address and received a confirmation listing only 2 passengers. After all of the hassle, I cancelled. I wasn't willing to risk missing our flight due to errors. read more