I was going to have Metro take care of a property in Rogers for me but issues with the planning dept and the property put the project on ice. Jason and Alexis were prompt and professional and I believe would've been easy and great to work with. Thank you Jason and Alexis for being willing and ready to take care of my property. read more

Leaving the same review I did on Google: Would give 0 stars if possible. First let's talk about the move in. They told us from day 1 that a window was busted in the back room, and it would take just a bit because they had to special order the glass. No problem, we had to move in, so we were prepared for that. The day before we were supposed to move in, we received a text message around 6 PM informing us that everything won't be completed until End of Day on our agreed upon move in date. This was already after the move in date had been pushed back almost a whole week. Naturally, this was very frustrating as I had already called out from work to make sure we could have the whole day to move in. Fast forward to the next day, and there is still so much that isn't completed. The fridge was a mess, nothing had been wiped down, and they didn't bother cleaning out the bathtub that had some sort of mold growing in the corner. This was on a Friday, and without pushback from my roommate and I, they weren't going to send anyone to clean it until the following Monday. Once the move-in fiasco was finally taken care of, we still had the window that needed fixed. They finally came in to fix it a month later, and guess what? The window was either ordered wrong or delivered wrong, and the people they hired to replace it had to board the hole back up for another few weeks while we waited on the correct window. When they finally returned with the correct window, they installed it but did nothing else with the blinds, window screen, or broken glass that was still outside under the window. The next summer, less than a year of being there, we received an electric Bill over $300. We placed a work order for the unit, and they said nothing was wrong with it. We would just have to pay the bill and move on, because "it was still working." Because of this, I did not place a work order the following summer when the same issue occurred. And that brings us to this summer. The entire month of July and August, our apartment was reaching 80 degrees, and our most recent electric Bill just came out to !!!!$400!!!!! For a 1000 sqft apartment. We placed multiple work orders to have this fixed, and requested a new unit because this one has clearly reached the end of its life. I personally spoke with the tech that worked on it, and they said the Unit is running but it is not efficient or effective at cooling down the property. When I Spoke with metro about this, they said "the unit is running, so there is nothing we can do about your bill." FANTASTIC RIGHT??? Their 'solution' was to provide us with a standing unit. In case it's been a lot to follow, their solution to cool our apartment and lower our electricity bill was to run more electricity. Smart right? On top of that, there are only 2 windows in the apartment that we could use this Unit on, one in the kitchen, and one in one of the bedrooms. We opted for the bedroom. This did cool down the 1 room, but increased out bill by over $30!!! So we now have an electricity bill over $400 and an apartment that gets to over 80 degrees. On top of everything else, make sure you pay attention to RentCheck for inspections! They told us it would be quarterly. That held true at first, then it would go to yearly. Then every 6 months. Then a random one in there. Then another 6 months. No consistency on any of it! And their only communication was an email, after all essential communication with Metro was done through text. Failing to complete these inspections was a $75 fee they would tack on to rent. OH AND RENT: they have 0 free options. The cheapest is still a $2.49 transaction fee, and that's after you give them all of your banking information. In conclusion, Metro SUCKS. If you can find somewhere else, I strongly recommend it. read more

Metro properties or limbird Do not rent!! $1000 deposit $1000 month $13 for their property insurance (does not include your things) $10 process rent payment - even if you pay money order/$10 per MO)! $150 AppFolio set up (which I've used with other rentals and never had to pay a 'setup fee') - portal to pay rent and put maintenance tickets in. $1023 every month (sneaky fees included) *Dog shit everywhere you went outside. Parking sucks, people use all the spaces and leave you without any even when you are allotted 2 spaces w/your house number on the spaces!! *Neighbors moved out and roaches everywhere - no one came to spray all the apartments - no pest control on a regular basis! I have to buy my own fridge when an other units had one! First 3 months my toilet leaked - $150 water bill each month until they fixed it! *If any pipes break in the winter you are responsible for repairs!! It's a very old and soggy place! *trash days - have fun putting your cans out! Again the parking sucks! I had to keep my trash cans by my front door since there is no place to keep them - the smell in the summer time! I guess it's too much to invest in a big dumpster (don't worry the cost will be passed down to the tenants) I spent all summer with no air - All metro would do is send out technician after technician instead of just replacing a 33-year-old conditioner unit. Marisa Hernandez and her peacock friend, Karissa, like to talk about you behind your back - what you wear or assume you spend your money on drugs - my son had to listen to them be mean about me when he was in the office trying to show these "professional" ladies the temperature in our house! I confronted them on text message and now I'm no longer allowed in the office!! AND someone, please explain to me how they received the best rental in Northwest Arkansas award!!?? read more

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Second review* I've had a terrible experience with Metro Property Management and want to warn others. First, I was told any appraisal/inspection would be agent-assisted. Yet the appraiser showed up alone, and Metro later tried to twist my words to justify canceling the agent. For the record, my exact message was: "But I'm going to try to be there I've left work early so much for this crap!" That is not the same as saying I'd be home. If I hadn't been there, a stranger would have entered my unit with no agent present and a free-roaming husky/lab mix inside. Metro was aware of this situation, which raised safety concerns for me. Second, pest control. In the year I've lived here, I've never seen a notice about pest control, despite huge wasp nests outside (I was stung) and roaches in my neighboring unit before the current tenants. Metro hired junkers to "clean" but never fixed the problem. I was told that tenants pay for pest control for the entire property. I would figure a property management company would at least have a basic check up twice a year... I've rented plenty of places never once have I heard that before. This is basic management being ignored. Third, communication. Operations twisted my words instead of owning mistakes. Messages go unanswered, the office somehow closes early with wifi down; When the receptionist is somehow still there till 4 pm answering me. Jed did good, but he blatantly ignored my questions the next day. Accountability is nonexistent. In my experience others I've talked to feel the same way. Here's an actual message I received from Karisa, one of their staff: "No, that will not work Michael. This is for the sale of the property and all rooms have to be assessable. I am going to make sure this is agent assisted by one of our agents, he will HAVE access the room that you lock your dog in. There is no debating this or refusing. I have tried to be nice and considerate but don't not get it in return so we're going to do what we have to in order for this final walk to be done. ~ Karisa @ Metro" That is not how you talk to tenants or customers. It's unprofessional, personal, and condescending. It perfectly sums up my experience: Metro's staff don't communicate clearly, they don't take accountability, and when questioned, they get defensive instead of solving problems. Living in a property that's being sold is stressful enough, but Metro uses that as an excuse instead of doing their job. "Property Management" is in their name, yet they can't manage their office, their communication, or their properties. Disgustingly mismanaged from top to bottom. 0 stars! read more

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To avoid writing a book with all of the issues I experienced while renting with Metro Property management I will keep this short. AVOID RENTING FROM THEM AT ALL COSTS. From day one it was nothing but a headache. It is impossible to get ahold of anyone, they never answer the phone, return calls or texts and don't respond through the app they tell you to use. Moved from out of state and upon arrival the house was filthy. White carpet was brown, carpet was torn off leaving exposed tack strip in entrance to bedroom, had to take closet doors off track to get dryer door to open ect. When they would send someone out to make a repair and deemed it our responsibility to pay they could never give us a receipt or itemized list of the cost. Just sent us an amount and told us to pay it. Upon us giving our notice to vacate they scheduled a viewing, let us know a time at which we informed them someone would be home. They showed up 30 minutes early, let themselves in without knocking and walked in on my wife as she stepped out of the shower. After move out they hit us with a $550 cleaning charge stating the property was "extremely dirty and not up to metro standards". When we asked what specifically was dirty as we had deep cleaned the house extensively before moving they sent us a picture of a few pieces of dog hair on the floor and some hair in the drain. When we asked for more info they said the charge was final. In conclusion if you like paying top dollar to rent a house that is not maintained and feel like being ignored when your ac goes out in the dead of summer this is for you. Thanks for reading. read more

Do people actually work there? It's impossible to contact a single person. I have called at all hours of the day.

My wife and I rented from Metro Property Management, for the short term, while we found the house we actually wanted to buy in the area. The property was filthy and ill-maintained, with numerous issues, which we pointed out, in detail, on our move-in property assessment which they required. The previous tenant had dogs and she had left several wooden, homemade structures, behind in the back yard and side yard of the duplex. We made note of these structures and even asked that they be removed. Metro, not only never removed the structures, but when we moved out they charged US for their removal. Even though we had clearly indicated they were an issue when we moved in. They also charged us for removing glow-in-the-dark plastic stars from a bedroom ceiling which we had also listed as an issue when we moved in. The previous tenant had left them and we clearly indicated that. Yet, they had the gall to charge us ... in total ... more than $400 of our deposit money for things clearly outlined as PROBLEMS when we moved in. They also charged us $350 for "deep cleaning" which is a total joke. We left the unit FAR CLEANER than we received it. Metro Property Management is to be trusted only if you're gullible and have money for them to underhandedly take from you, illegitimately ... as outlined above. I wouldn't rent anything from them, nor take them at their word for any reason. They proved themselves dishonest and dishonorable. We were dream tenants for them and they were nightmare landlords for us. RENT AT YOUR OWN RISK ... YOU WERE WARNED read more

I had an absolutely terrible experience with Metro. I moved from out of state and rented a home through them. I wanted to know if the washer dryer connections were gas or electric and how/where to pickup the keys on the day my lease started. I called/texted/emailed the company for almost 2 weeks with no response. I thought the listing was a scam so I looked up the property owner via tax records and was able to contact him. I wanted to let him know his address was being used for a scam. He apologized told me it was not a scam. He made sure somone got in touch with me within 24 hours to answer my questions. When I arrived at the home it was filthy. Mouse droppings in kitchen drawers, dirty floors, sewage smell from leaky toilet seals, leaking faucets, the grass hadn't been mowed in weeks, and an ant infestation. I tried to contact Metro with no response to my calls/texts/emails again, for about 2 weeks. I contacted the homeowner again and explained the problems. He apologized and I assume called Metro. Metro finally contacted me, apologized, sent a technician out to fix the leaky faucets, toilet seals, and to mow the grass, but refused to do anything else, "because per my lease cleanliness and pest control are the responsibility of the tenant." Mind you, I inherited these probelms and they should have been addressed before I ever stepped foot on the property. I leased the home for a year, always paid on time and was sure to report any issues (although none of them were ever fixed, big or small). Upon move out, I cleaned everything thoroughly, made sure the grass was mowed and left everything much cleaner than I found it. I even had someone from Metro meet me at the property to make sure it was clean to their standards and there was nothing else I needed to address before I handed over the keys. I was assured everything looked great and I would recieve my full deposit back. I got my refund 3 months later and it was $250 short for a cleaning charge. I contacted them and explained the situation again. Reminded them that I had met someone at the property for a move out inspection and everything was up to their standards. They said it was a valid charge and I would not be reimbursed for cleaning. Very poor business practices and poorly managed company. read more

I am the rental property owner and used to be in contract with Metro Property Management. They were never able to provide clear transaction statements and very irresponsible and unprofessional in treating property owners. I terminated contract with them a few months ago and even today I am still suffering from their poor services. (SEE ATTACHED EMAIL SCREENSHOTS FOR DETAILS) A friendly advice to the public: stay away from Metro Property Management unless you want to get yourself into an endless trouble. Updates: Just received their last official email saying "Stop bother me. Go away." None of the issues have been resolved and my final words to Metro Property Management: Since you are incapable and irresponsible, please quit the business and stop hurting everyone (including yourselves). read more

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They charged $45 for application fee and never heard back from them. I had to call 5 times with the same questions to get a response from anyone then i was told she deals with too many people everyday and it's hard for her to keep track, i had to reach out 3 weeks after our application was submitted to hear that the house we applied for was leased. Very frustrating and the customer service at this company is terrible, very sad because i used them in college to rent and they were incredible. read more

Still have not responded to my request for information on available rentals. I have left a message with an employee, a voicemail and requested info on 3 different virtual platforms. read more

This team is the best in the business. Quick response to any problems, and very professional when dealing with customers.