I've been a patient at this clinic for at least 10 years. I really like Michael Sheets but sadly his new desk help is one of the most rude and unethical people I've ever had to deal with on the phone.
I called to ask about getting my blood pressure scrips renewed. I've called at least 6 times now over the past three weeks. Terry has hung up on me, lied to me, and been the most vile person to try to work with. She's told me that she's faxed in my renewals many times now, but for some reason the pharmacy only received one of them. And this morning after hanging up on me, she called back to say that I must come in for a blood draw before I can get my blood pressure meds renewed. I've been out for more than 2 weeks. Terry is very ineffective and rude and should not be allowed to answer the phone or greet patients. I will be changing clinics. read more