Wonderful staff and service!! I'd been having hearing issues for a few days, and then only made…read morethings worse by trying to clean my ears with Q-Tips. By Sunday I could barely hear my kids talking to me! I called all the audiologists in the area and no one could fit me in until the end of the month. Fortunately, my daughter found True Hearing Health on Google. I called and they had me in the next day! I honestly was so impressed with how quickly they got me into their office for treatment, how well they explained things, and how kind and efficient the clinic staff are. I was worried about my hearing loss when I went in, but left feeling so much better, as well as hearing better. I give them 6 stars out of 5 : )

From the owner: Passionate professionals dedicated to hearing health and serving our London community.read more

Terrible automated phone system - call listen to instructions to select location - select location…read more- listen to instructions to select a group of Drs - select the group - listen to instructions to select a group of Drs - select the group - listen to instructions to select a group of Drs ... on and on. You never connect with anything. The day before when I called - I did finally get an automated message that no one could take my call and could I please leave a message after the tone - only to then be told that the users voice mail box was full and could not accept any messages. Also f you want to make an appointment you must do it online and during that process you must create an account with a third party service provider for the clinic so - you know now data about you is being stored by some company you don't know and is another point at which your identity could be hacked. The website provides the phone number maze as the only means of contacting the clinic and all of this is what this group of practitioners probably believe is great access to health care. I'm leaving the clinic and my Dr and will never recommend this clinic to anyone searching for an accessible health care provider. The people at the clinic may all be great at their jobs - I don't know - I never got past the gatekeeper. Apparently being one of their patients doesn't necessarily mean you'll be cared for.

No one likes going to the doctor and going into a walk in clinic could be even worse because of…read morewait times and being around all sorts of sick people. I had to go here last week because my own doctor was out sick and I woke up with an ear infection on top of the cold/flu I was battling. Yay me. This is a relatively new walk in clinic so the decor is modern and doesn't feel stale and hospital-ish. The front desk staff are super kind and friendly. My wait wasn't too bad, about 45 minutes mid-afternoon, and the doctor I saw (Dr Lau) was very nice. A quick peek at my ear, a RX later and I was out the door. There is a pharmacy on site as well, so you can get prescriptions filled right away if desired. This clinic is definitely on my short list of recommendations.

We recently moved to London ON from the west coast and after having the same family doctor for 28…read moreyears, the horror stories we heard about the difficulty of finding a new doctor had us in a panic, especially at this stage in life and after "applying" (unbelievable) at several medical offices and never hearing back from anyone. The alternative -- taking hours off work for a 15-minute consultation that's restricted to one symptom only -- was even worse. In contrast, Dr. Koyenikan (who was actively taking on new patients at the time) agreed to see my spouse and I together, giving us his full attention during our initial visit, and reassuring us that we would never again be without health care. As part of a medical consortium, we now have access to after-hours care as well, which is crucial for people who work during set hours and can't easily take time off. Dr. Koyenikan is funny and personable, and really made us feel welcome. His receptionist, Maryanne (sp?), is also very nice and helpful. We feel very lucky to have found a doctor who makes us feel valued. The relationship is young but we believe we are in good hands.