So over all I've never had a bad issue with this company. I haven't gotten to any accidents so I…read moredon't know how it would have been with their full service. However, once I needed to cancel . The man named ruby helped me and make the process very easy . Was really informative and helpful. If you ever need help I'd recommend Rudy and his extension is: ext 11421

They are some thieves. The dont cover crap and they keep making adding to your payment for no…read morereason, I called to ask about it and they would place me on hold to come up with reasons. Don't waste you time with them, they should be put of business.

Had the opportunity to work with Mayra. I walked into the office for the first time, and Mayra was…read morethere to greet and assist me. The entire process was transparent and no pressure was put on me. I even had a few days to think about my decision. Shopping for insurance is always difficult but Barranca Insurance made it as smooth as can be.

Veronica assisted me in switching my auto insurance policy for 3 vehicles. She was helpful and…read moreprovided me with great service and found the deal.

I needed a quote for auto and rent insurance. I called several places and received subpar customer…read moreservice, long hold times and left with unclear quotes even through email. I called State Farm (Mike Gaumers office) and spoke with Debbie. I will absolutely tell you her customer service was impeccable. Not only was she professional and personable she took the time to be detailed and thorough. She ensured I truly understood every aspect of what I was requesting. She's extremely knowledgeable and kind. The customer service that is very rare to find these days. You know if you are working with Debbie you will get fast and efficient service, no hold times. And most of all she doesn't treat you like you are just a number! She builds a foundation with her consumers.

Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to…read morerespond and supportive!

One of the best companies and agents I have had. Always advising on our behalf. I have both…read morepersonal and business coverages and am totally satisfied

After more than 30 years as a loyal Farmers Insurance customer, insuring my vehicles and two homes,…read moreI can confidently say that leaving Farmers was one of the best decisions I've made. What happened to me after three decades of loyalty was absolutely disgraceful. For years, I was insured through the David Gathing agency on Mount Vernon Avenue in San Bernardino. I had excellent service and a grandfathered homeowners policy that included fire coverage at approximately $700 per year. Everything was fine until my longtime agent retired and my policies were transferred to the Farmers office on Cherry Avenue in Fontana. That's when the nightmare began. I was told that my existing policy was no longer appropriate because it included coverage for occasional Airbnb rentals, something I rarely did anymore. I specifically insisted on keeping my grandfathered policy, but I was warned that Farmers might refuse to pay a claim because my coverage supposedly no longer matched how I used the property. I was assured that switching policies would cost approximately the same amount. That turned out to be completely false. My annual premium went from $700 to $1,800, and eventually to an outrageous $3,000! That's more than FOUR TIMES what I had originally been paying! I believe I was misled into surrendering a valuable grandfathered policy that I had maintained for years. Once it was gone, so was the affordable coverage I had worked to preserve. Whether this was deliberate deception or gross incompetence, the result was the same: I was the one who paid the price. As if that weren't enough, my policies were shuffled from the original Mount Vernon office to Agent Theresa Vasquez in the Cherry ave office in Fontana and eventually to Amar's Farmers Insurance office in Highland. The final straw was the disorganization at the Highland office, including problems handling my California FAIR Plan fire insurance coverage. After 30 years, I had absolutely had enough. What kind of insurance company treats a loyal, longtime customer this way? Apparently, 30 years of faithfully paying premiums means very little when it comes to protecting the customer. My experience left me feeling deceived, taken advantage of, and completely betrayed by a company I had trusted for three decades. My advice: Think very carefully before doing business with Farmers Insurance, particularly if you have an older grandfathered policy. Do not surrender that coverage based on verbal assurances. Get everything in writing, including the exact replacement premium and coverage terms. Farmers had my business for 30 years. They will never get another dime from me. Never again.

If you need a dedicated, attentive, professional and respectful agent, ask for Tanner. He has…read morehelped me handle all of my insurance concerns since I switched over to Mercury a year ago. He responds to emails right away and will return your calls within a few hours unlike other insurance agents that I've dealt with in the past where they never call you back. Choosing Kessler and Tanner have been the best decision I've ever made. Would recommend them 100/10.

This is directly aimed at the "helpful" representative (Cynthia). I think that was her name anyway…read more I called this company today 9/2/26 around 3:20pm in the hopes of a little compassion and understanding, considering we're on the hunt for auto insurance. The individual I spoke with was not compassionate about our situation, although it's a lose-lose, a little kindness and compassion would have been very appreciated. I was met with judgmental remarks from her, as if I don't already understand the situation. "I'm well aware", was my response to her rebuttals and out-of-line comments about our situation. Do better as a human, Cynthia. Do better as a person who needs to be trained and educated on proper phone etiquette, and again compassion, which was warranted, but not received, unfortunately. She ended up hanging up on me in a desperate attempt to get rid of me. Hanging up on a potential client is also not proper phone etiquette. I never once became aggressive or rude, I just simply asked her to remain focused at the task on hand and I didn't need her comments about OUR situation, or her very out-of-line comments. I truly hope the call was recorded and I hope management takes this review seriously because this should never happen to another person seeking help from their business! Addendum: my call was made to your business at 3:22pm yesterday. I don't think you have my cell number, which would have been provided to you had you requested it in a private message. I absolutely did call, how would I randomly know your employee's name otherwise? Oh, and yes, I was abruptly hung up on. I never became rude, defeated absolutely. I would offer you to research a little harder, a call around 3:20-3:22 9/2 and listen to the call yourself. My name is the same as what I presented to Cynthia. Otherwise, I'd be more than happy to email you.

After Safeco notified me they were no longer offering condo coverage in California, I was worried…read moreabout finding a replacement policy at a reasonable price. Kessler-Alair turned that around quickly. David found me coverage with Mercury, an admitted California carrier, and turned around several revised quotes within a day or two as I fine-tuned the coverage. When I asked for changes, he explained the reasoning behind his recommendations, including why a higher dwelling limit made sense for interior replacement costs, instead of just running numbers. David never pushed me toward more coverage than I needed, and he helped me balance solid protection with a price I was comfortable with. Responsive, knowledgeable, and easy to work with. If you're dealing with a non-renewal in this market, I'd recommend giving them a call.

The team is amazing! Both Carrie and Gina helped me navigate renewing my policy. It's not…read morecomplicated, I just needed extra help. Haha! So grateful to have the Kessler Alair Insurance team on my side.

Let me tell you, this place is BUSY! Don't let the crazy lines fool you, they move quick. I think…read morewe got there about 11am on Saturday. We waited in the first line maybe 2 minutes, and the 2nd one for the service provider we needed about 15 minutes. Once we got called and met with our service provider, he was nice, and very knowledgeable. Made the experience to change the car title super easy.

AAA on Foothill in Rancho, has the best people .. Both times I had to go in , once for handicap…read moreplacard and days later for my sons license plates, they were lost ( came off ) I'm on the title too and have AAA card ,, both times "Michelle " helped me .. wow she was exceptional!! Nice , helpful and informative.. being a senior , not sure what I needed and she sure knew her job , but all aside she so nice and social, I wish everyone at all the businesses could be like her .. THANK YOU MICHELLE

I received a notice of non-renewal from my current insurer for homeowner's insurance. Apparently…read moremost of Corona , Norco, and Lake Elsinore are now in high fire hazard areas. Needless to say, I needed to make sure my home was covered. I went to a local insurance agent ( Vanessa ) because I figured they may have experience in this area. I came to find out that several large national insurers have recently pulled out of my area. Vanessa was very thorough in explaining the coverages and how they function in different scenarios. She evaluated my total risk exposure, and pointed out that I was way underinsured Because the cost of construction went up so greatly. I actually ended up saving money AND getting better coverage. I think I found my insurance agent for life.

Summary: If you need top notch professional help for your insurance needs, WHO YOU GONNA CALL????…read moreGhostbusters! No way - GOOSEHEAD!!!!! Service: beyond expectations! Vanessa takes the time to go over every detail about your insurance options and coverage issues. Prices: wow! Check it out for yourself. Conclusion: I usually focus my attention on food/restaurant reviews, but the fact that I'm doing this review, should tell you something about the 5 stars!

Spoke with Stella here at Aslop Allstate for help on a policy and after taking down my information…read moreshe promptly returned my call with clear answers. Very happy with her service today. 9/23/26 Monica G.

To whom this may concern: I would like to share my deepest appreciation for Agent Misty Torrez…read more She gives me her undivided attention with my home owner and auto insurance needs. She is very knowledgeable and patient with me. Having her as my agent, I am very blessed that Misty makes it much easier to understand the inns and outs of the technical involvement to assure me that I am getting the best rates. She totally goes out of her way to go the extra mile for me. I Like most people want that comfortable security of working with a Agent who is a professional in her expertise of her field. So All State you have to know that she is on the job. A huge thank you for hiring her. I have been very satisfied with Misty for the past 2 years now. I also have plans to hang on to her for my future needs. Thank you for this opportunity to share. James A. Line a Happy home owner in Atascadero Ca.

Great agents. John has done very good for me over the years. He has done all my rental properties…read moreand my personal insurance .

I have been with Supreme Choice Insurance Solutions for approximately 10 years. Each time I needed…read moresomething, John Hunt was extremely professional and handled what I needed promptly.