Looking at past reviews, I really wanted to rate this place high, maybe even 5 stars. But despite…read morethe high potential for being great, there are too many issues where they fall short. Let's start with the positives: -the lady who oversaw and signed in the morning breakfast buffet was spectacular, friendly, welcoming, helpful when I ruined a waffle. -the breakfast buffet itself had wonderful choices of almost anything one would want to have for a successful start into the day. -the architectural layout and interior design are very appealing Now unfortunately the negatives: -the other staff: they were either excessively slow or intentionally non-responsive. Getting any attention in the bar restaurant is a thing for dreams, but it doesn't happen. Getting coffee capsule refilled every day doesn't happen (even if I left a note, even after calling the front desk) -the bar restaurant: kitchen open until 21:30. I ordered at 20:40 (after waiting for attention). The soup came at 20:55. After that: silence until I said at 21:15 that I was still waiting for the other items. At 21:20 the main course and the dessert (incl. icecream !!!) show up at the same time. What would you suspect happens with icecream during consum ption of the main course? Even a child would know the answer. The only way to avoid a disaster towards my laptop was to turn the plate such that the icecream could drip on the floor! TERRIBLE AND NON-EXCUSABLE! -the food in the gourmet restaurant Lemsahler: I chose the vegetarian menu. The soup "essence of celery" had zero essence and felt like "water and bread" in a prison camp with unpleasant grit dumplings, the gnocchi lacked sophistication, but the dessert here compensated a bit. Staff attention again marginal at best. -Rooms: If they desire to attract international and modern visitors, providing adequate charging options is a must. -Room service: Let's face it: Covid is over. There is no need anymore to suggest that daily room service would not be needed. Having the room made EVERY single day should be and is considered the norm of culture and service business. Having a card in the room to suggest otherwise has only one purpose: to make me, the guest, feel guilty.

Check in was nice enough. Breakfast was included in our rate. The room has two small double beds…read more There is no central air. The temperature was close to 85f in room. They brought me a small fan. There is no ice machine and room service has no ice. You can pay 9€ for ice from the restaurant. Save your money and stay at the Marriott City Center or Le Meriden on the lake.