Definitely the nicest place we stayed in Germany, ther Mercure provides thoughtful services in a labor-saving and environmentally-friendly way. Our room would normally have a million dollar view of the Kurfürstliches Schloss, which is currently under renovations, but the Ehrenbreitstein is visible in the distance. Not only is the room is air-conditioned and comes with a refrigerator and hot pot, but we are provided with a hand-held fan to keep cool when we are outdoors! The lobby has a water-refilling station of both still and sparkling mineral water, which is fitting as Koblenz exports its water! At breakfast, a robot brings trays of used dishes for washer, which probably results in fewer breakages and workplace incidents. At the egg station, omelette ingredients are kept in a closed, refrigerated drawer, which is more hygienic. Jams were dispensed in dispensers, reducing use of single serving plastics. Our favorite is the drinks dispenser which keeps glass bottles of juices and water filled while still letting us pour our glass into our own glasses. read more

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Decent hotel right off of a river. I wasn't here too long but it was a nice place for a quick stay. Mercure's are a decent chain throughout Europe. This one was pretty standard for most Mecures. The rooms were spacious enough, clean and comfortable. We had dinner at the hotel restaurant which was pretty good. I had the schnitzel and it was good. I would stay here again if I was in the area. read more

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Not sure what the complainers are talking about. The Mercure is a wonderful hotel on all accounts. Easy to use free WiFi, Fast and no limit on devices. The rooms are spacious by European standards, the employees were all very welcoming and helpful. Dinner in the restaurant is a very nice buffet of traditional German foods with plenty of choices for carnivore and vegetarians alike. I would definitely stay here again if I were to ever again be in town. Ps. A great town to visit beautiful waterfront walkway and cobble stones streets in the village. All this plus a great castle to tour too. read more

The wife and I stayed here this past week and we found the hotel to be very comfortable. The staff is very accommodating and helpful, the room was very clean and reasonably large and we enjoyed the restaurant located in the hotel. There are 3 elevators for only 8 floors (I think, never made past the 6th). Anyway, very little waiting. The hotel is right off the Rhine River & we had a river view. The Rhein-Mosul Halle is right next to it and Deutches Ecks is 1.2 meters away - a pleasant walk along the Rhine. Altstadt is also very close by. The main train station is about a mile All in all, we thought the Mercure added to our very pleasant stay in Koblenz read more

This property is nicely located by the Rhein, with good views from most rooms. It is also a reasonable walk to Altstadt. But - as is all too often the case even in modern properties in Europe - the air conditioning is weak, and the self parking - shared with adjacent conference venue - is not open 24/7, which is irritating if arriving in late evening. Given the price and these niggles, I doubt I'd return read more

Just checked in at the Mercure and have not been this turned off and feeling deceived as we do staying here. At booking we were informed that we had wi-fi included in our rate. Upon arrival we were informed that the wi-fi would cost 9 euro per night, which we agreed to pay. Once we paid, we were given a code to access the internet, which seems normal until we realized that there could only be one device connected and that if we want to connect additional devices we would have to for additional codes. When we paid for the wifi we were not informed that these codes were per device! I find it deceptive that the hotel staff did not inform us that these codes were per device, nor is this listed on their website. How ridiculous is this business practice in this age of technology? When I contacted the front desk, I was simply informed that the Mercure uses a 3rd party service provider and claims that they have no control over any policies, rates or the misleading business practice of not defining service by device. Personally I find this answer to be unacceptable since the service has the Mercure logo on it. We are clearly not looking forward to the remainder of our stay at the Mercure as surely the hotel operates based upon deceptive business practices. UPDATE: Must share that the Mercure hotel has the most ridiculous wifi policy we have ever experienced in all of our international travel. The policy, we have learned is even more than ridiculous, it is sneaky and downright deceptive. We checked in with three people all needing internet access and were given three internet codes after paying 27 euro. After the second day, the wifi service stopped. We were then told that we had used up all of our credits because we had used more than one device. Yet NOWHERE in any policy is it explained that guest are only allowed to use one device per code (what kind of a policy is that??). When we went to the front desk they had trouble explaining hotel policy and it is now clear why policy is not in writing, on your website or even on the internet access password sheet. We have spent more time trying to resolve this deceptive hotel policy than actually enjoying the hotel. What a shame. The total cost that they wanted us to pay for wi-fi access is 81 euro!!! In this day and age, this is just plain sneaky and deceptive. Mercure DOES NOT cater to business travel and worse yet, it does not even cater to the customer at all. The front desk manager was rude and lied to us about the policy repeatedly. We will NEVER stay at a Mercure hotel again with this type of ridiculous internet policy and complete lack of customer service. read more

A nice hotel, but a bit over priced. Breakfast great. Dinner just ok