I have used this bank since moving to Northfield in 1966. I have had nothing but good experiences…read morewith it. They care about me and respond to my questions. and problems. I highly recommend it.

We have had a couple inconvenient occurrences while traveling with our Community Resource Debit…read morecard. We flew into Florida and the card was rejected at the first store we tried to use it at. Called on a Saturday afternoon and the bank was closed. Called the number on the back of the card and the only help available was a lost and stolen number that could do absolutely nothing because there was no fraud and we hadn't lost a card. We had other sources of funds so not that big of a deal. Now this weekend my son is traveling for school and is running into the same issue with the card not working after assurance from people at the bank confirming that everything will be just fine and work. Guess what, it's on a Saturday after noon and the bank does not have anyone available until MONDAY again and my son does not have the other fund options we have so he is stuck. Not currently happy with my small local bank and not being able to solve problems when they happen outside of their inconvenient hours.

We had a great experience working with Kurt when purchasing our new home. He was very thorough and…read morefast to reply with questions and documents that needed to be signed. He was always available when needed. We highly recommend Kurt.

It's a cliche, but buying a home is one of the most important purchases you will ever make. I've…read morebought two homes so I have experienced two transactions. I can say with confidence that Kurt's expertise and dedication to the transaction was as professional as you can ever hope for. It's critical to deal with somebody like Kurt and TCL when purchasing a home. Kurt took the stress out of the deal and performed a fast moving deal us with ease. Our home purchase was not typical as we bought a home that was purchased by the government previously and Kurt demonstrated his expertise in making sure the transaction was successful and on time. He is also knowledgeable about the best financing scenarios available, we 'bought' our rate down from the bank and received a fantastic interest rate that saved us substantial money. Everybody promises, but TCL delivered. I can't recommend his services enough.

Christopher Lane is the best!! He has always taken real good care of my insurance needs!!read more

Mark has served us well! He stays in touch, contacts us regularly. Very pleased. Claims (Hail…read moreDamage) have been handled quickly and professionally . Doug & Grace

Further update. I am FINALLY able to get out of the "alternative investment product" (Highlands…read moreREIT) sold to my father and inherited by me after his death (earning Ameripreys agents a commission) as an investment product for retirement income. Highlands as a company is already very suspect (CEO earns a handsome bonus every year yet the REIT generates no income for investors). It's amazing how unscrupulous Ameripreys (intentional misspelling since the company preys on potential investors) is in peddling its products. Motivated more by commissions than any sense of fiduciary responsibility. In any case, after repeated phone calls and inquiries about my account (the fees being charged were soon to be greater than the Highland REIT's value), I finally was told that the funds could be transferred to Computershare. This was not an option in any of my previous inquiries. Meantime, Ameriprise continued to assess at least $200 in fees for a REIT that I was unable to liquidate. I have requested that at least the fees be waived since I was not told about the option to move shares to Computershare in previous inquiries. They also waived fees for my sister, who held the same funds (we inherited this REIT from my father). The company has declined that and claimed that they have no responsibility to find alternative places to hold my crappy REIT ("I am sorry to hear about your negative experience with this REIT, but it is not our job to find an alternative place for you to hold this REIT (Ex Computershare)." It may not be your job but withholding information about an option that was ultimately available is just shady business practice. Just google "ameriprise sucks" to see other reviews about the company. They're notorious. I never have such issues with Vanguard and TIAA, which are handling my retirement accounts now. Avoid Ameripreys at all costs (literally). Now, I'll await my next letter from a company VP.