Krishna Bermardez was a prime example of wonderful customer service. She was helpful. She step to me. She made me feel completely comfortable and everything that I was got me approved for a great rate of and I recommend this company for your needs. read more

They cancelled my husbands insurance for not having me on the insurance...I am a disabled person who cant even operate a vehicle. They are extremely condescending on the phone and try to get more money out of you each time you call when all you try to do is pay your current bill (most time you HAVE to call because nothing works to just pay it regularly). AVOID THEM read more

I have read some horrible reviews about Mendota but i have absolutely nothing negative to say about them. Their customer service is wonderful and I have never had a hard time getting in touch with them. I think Mendota and the people who work there are awesome., I haven't had any claims to file for a review in that department but for friendly and prompt customer service and excellent rates they get a two thumbs up from me. read more

This company is a joke. One of their insureds backed into us when we were parked in early December 2025. He immediately admitted fault and provided his ID/insurance info. We contacted his insurance (Mendota) the next morning to file the claim. Here we are, over 2 months later...still nothing. Their phone system is RIDICULOUS - there is a horrible lag/delay so you end up talking over each other with lots of awkward pauses. I have called them more than a dozen times. Emailed them half a dozen times. Been promised several times for a call back from our adjuster, Brooke, or Chris (the supervisor) only to never get the call. Finally called in last Wednesday and had a FIT - and magically they were finally able to connect me with Brooke. She stated that their insured who hit us is claiming we were BOTH backing out at the same time and collided. Even though we submitted several photos showing our car IN a parking space and his truck in the drive lane. Brooke assured me that she woupd be making a decision on how to proceed by Friday and she would let me know. Friday was yesterday and guess what? I never heard anything. Apparently my next step needs to be filing in small claims or something because this is insane. read more

I was desperate to save $200 a month. This scam of an insurance company has totally destroyed my world. Unbeknownst to me they somehow neglected to continue my SR22 mandate from the DMV and now I have to begin that ordeal from scratch (3 years again) which raises your rates. Also unbeknownst to me my drivers license is suspended because of this, and now because I am no longer insured by them I am locked out from communicating with them because my account is no longer "recognized". I need historical data to prove to DMV and they have a "iron dome" defense system. They fu$ked me over. read more

This insurance company is the worst! It has taken a month for them to call me back or do any recorded statement! I had to get an attorney to even speak to them because their adjusters are horrible! read more

I never imagined it could get worse with them than my previous review but it does.... Now this company has absolutely outdone themselves. Heard this warming to never do business with them as they don't actually abide by Florida law and we have the proof. Original complaint to get reimbursement for the payment we made to have our vehicle repaired as it was only at a 75% threshold OF A 75% threshold, not even 100%. And now they are trying to deem it totaled AGAIN & AFTER we repaired it (cause their initial total loss quote was inaccurate and we knew it) so now they stayed in contact reviewing receipts, repairs, etc and all of a sudden I get texts from the tow yard to pick up my "totaled" vehicle. Again, never totaled, 75% of 75% remember? So not only are they breaking Florida law standards but they are trying to push a claim through that never should have been totaled but now trying to again total a completely repaired vehicle. Florida law states we are not at the threshold and this company continues to make up their own rules, breaking Florida law. So rather than do the lawful thing and reimburse the money we paid to to repair our vehicle that they, by Florida law, should have paid for they are also now trying to steal a repaired vehicle to make money. Never again. Insurance commissioner is next and a revisit to our attorney as they were given the opportunity to abide by the LAW and failed to uphold it. Thank god we cancelled with them yesterday and opened a policy with a reputable company cause Mendota and their employees are rude and a bunch of unethical law breaking thieves. Further contact will be via attorney as their breaking of the law and continued failure and now their new fraudulent activity of try to total a FULLY REPAIRED vehicle is abhorrent. By Florida law damages should have been around $14K to consider it totaled. Damages were $9100, minus my deductible $8100 should have been reimbursed but they are a scam and are trying to get us to sign paperwork to give them our fully repaired vehicle. Run far away from them. And fast. read more

Worse company EVER!! Please do yourself a favor and PLEASE LOOK ELSE WHERE FOR AUTO INSURANCE! I m not a high risk driver and I ended up with them by mistake! I moved out of state and cancelled my policy and they never cancelled my policy and refused a refund for my over payment!! They have one star reviews across the board! Should be all ZEROS !!!!!!!000000 for customer service, etc! A bunch of crooks! Turning them in to insurance Nevada I commissioners committee!! Better Business Bureau read more

Mendota in insurance is a scam. They use unfair business practices to deny claims, do no return phone calls, do not pick when called either. On January 13, 2024, I was traveling southeast on Summer Palace Way and preparing to make a right turn onto Turquoise Valley Avenue. At the same time, you were traveling northeast on Turquoise Valley Avenue, making a left turn onto Summer Palace Way. I slowed down to ensure a safe turn. However, you approached the intersection at an excessive speed, failed to control your vehicle, and executed a left turn so sharply that you encroached upon my lane. Seeing your reckless maneuver, I came to a complete stop before entering the intersection. Despite this, you struck the front driver's side of my client's vehicle with the front driver's side of your own, causing damage to the bumper. At the time of impact, I had not yet entered the intersection. You admitted at the scene that you did not have proof of insurance and agreed to send the information later, which you failed to do despite multiple follow-up calls. Legal Liability Under Nevada Revised Statutes (NRS) 484B.223, a driver making a left turn must yield the right-of-way to any vehicle approaching from the opposite direction that is close enough to pose a hazard. Furthermore, NRS 484B.603 requires that drivers operate their vehicles at a safe and appropriate speed to maintain control and avoid collisions. Your failure to do so constitutes negligence per se, and your failure to provide insurance information at the scene may also violate NRS 485.317, which requires drivers to provide proof of financial responsibility. In spite of this overwhelming evidence, they still denied my claim forcing me to take legal actions against them. read more

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I agree with everything negative that is said about this company. They are not clear about their fee of processing the $5 dollar fee. Fine print is key to these misleading contract. They fee is standard which is ridiculous that they just don't include it in the total payment. They look for people to do this so they can make an extra $40-50 a month on fees. They also send a misleading email before the withdrawal with an exact amount which is not the amount. The email does not include anything about a $5 fee. They are trained to tell you they will not waive any fees. Do not work with this company. read more

After six months wih the company, they did not offer to drop my policy $ by a single cent today i got a text about my payment and when i called they said it bounced?? i had a few dollars more than i neeed in my account so i was confused. Apparently this is because they charged me $5 to pay with my debit card. They say the only way to avoid this is if I came in in person to the company each month and pay with cash (who does that??) Ok...so you want to sneak a little $5 fee in there....this needs to be made clear...and when i was (re-sold) my policy over the phone this was not mentioned (first 6 months were paid up front). So no I'm being charged a $20 chargeback fee and a $10 late fee...and...of course....an additional $5 fee for using my debit card. what a shady ass company. the company refused to reverse and fees and implied i was stupid for not knowing about them. I will be lookind for anyone else as soon as possible @#$% this shady ass company read more

they freaking suck! I was in an accident and my insurance(mendota) was required to turn in a certificate to the BMV of Indiana. due to their lack of professionalism and disregard to do their job correctly, they never sent it. if it isn't sent in 90 days my license gets suspended. fast forward 8 months later I'm now at my court date for driving on suspended look at 400$ worth of fines and court costs. all because mendot's claims department didn't do their job and allowed my license to get suspended. they are a joke do not buy their insurance! read more

The lack of professionalism specifically of Jessica Guzman. But in particular the agent that called me back to say my claim was denied. Because my full coverage policy/insurance didn't cover "mechanical failure" I didn't realize that the claim adjusters were diesel mechanics. But what really did it for me is when I said I didn't agree with their decision. And her response was "of course you would say that" It was shocking. I 've never done a claim against any of my vehicles. This was my first claim. What a horrific experience Oh let me say this. Mendota is quick to withdraw my insurance fees without any issues. DO NOT EVER GET COVERAGE WITH THIS COMPANY. THEY WILL NOT COVER YOU AND THEY WILL HAVE JESSICA CALL YOU BACK AND HER LACK OF PROFESSIONALISM AND KNOWLEDGE WILL BE A REALLY AUTO CLAIM NIGHTMARE. SEND JESSICA BACK TO CUSTOMER SERVICE SCHOOL! EF read more

I wanted to write an OK review about Mendota Insurance but they made it near impossible for me. Long story short, my car got totaled and let me tell you dealing with them has been a NIGHTMARE. First, it took the agent that was assigned my case about 1 week from the day of the accident to reach out to me, and even then I HAD to call her to get a hold of her, and she said "she was planning on calling me soon" first RED flag. After that, they gave me a rental but only wanted to give it to me for 7 days, which I was confused on considering I pay for rental coverage. Anyways, they were able to give me a rental for about 4 weeks which was better than nothing. Fast forward to now, it has been about TWO months since the accident and the lack of communication from EVERYONE in this company is insane. Lack of communication and professionalism, it is so frustrating having to chase people down to get an update about the claim. It is extremely EXHAUSTING, to the point that the agent that has been helping does not even reply to my texts anymore. I have to call her every time so that I can hear from her and get an answer. Despite the frustration I have been nothing but nice, so you would think they would AT LEAST try to keep you in the loop of things, maybe being mean and demanding is the way to go? Not my style but perhaps it would work better in situations like this. Last but not least, I am not a fan of the back and forth texting. I have never been sent an email, nothing at all. I have dealt with other auto insurances that deal with everything online which makes things better. It's not like I'm getting constant updates about what's going on anyways so I do not understand why they can't be more professional and utilize email or something. If I could give 0 stars, I would. I pay almost $300 MONTHLY for probably the worst insurance I have ever had. I cannot wait for this to be resolved, it's a waste of my money and I have wasted about 2 months of my life dealing with these people. OH also, they paid about $2000 LESS than what my car's payoff was. THANKFULLY, I had GAP insurance that will be covering the rest. I have never been more disappointed, frustrated, and extremely saddened by the way a company treats its clients. I understand working for an insurance company might not be the best, and people are mean, but the lack of empathy these people have shocks me. read more

Mendota is a terrible insurance company. I pull trailers for work and personal. I specifically asked about the trailers being covered only to find out after I get in a wreck that I been driving and having no coverage. Thank you Mendota for screwing me this whole time read more

Worst insurance company. I've been calling for 2 weeks straight to try to renew my insurance so it didn't get cancelled. Their automated system is broken, and everytime you "press any key" as instructed to talk to a representative it just redirects you back to the main menu. They cancelled my policy and never sent me a letter or anything. read more

When I tell you this insurance company is a SCAM please trust me. I now have loss a car to a repair shop due to non payment from MENDOTA. I will be seeing them in court. I've tried calling the company and the claims department that's NEVER opened. They are ok with getting peoples money and not following through with their business side. The adjuster Gary Goodwin is a LIAR! He told me on more than one occasion that he mailed out a check for my repairs for my vehicle, I'm still waiting for that check. Incident happen May 23rd today's date is July 12 you do the math. PLEASE I BEG YOU DON'T GO THROUGH THIS COMPANY. YOU WILL BE VERY MAD AND REGRETFUL. I'm going to get every penny back from these scammers watch.. I trust God and he will turn this situation around for my good. read more

Too bad you can't do zero stars. This place is RIDICULOUS. One of their customers hit our truck while he was drunk and driving. Thankfully wasn't too bad of a hit. But, Mendota would have us on hold for 15-20 minutes and then get sent to a voicemail box that no one ever answers. We had to file a claim through our insurance and just hoping they are able to get farther than us. read more

I've tried calling multiple times about the car rental reimbursement and have gotten no reply. The customer service is very unsatisfactory and unprofessional. I've called the adjuster the hotline and nothing. How do you guys stay in business? read more

Worst experience ever. If there were less than one star, I would choose that. They wanted to repair my new Toyota Tacoma with used or non Toyota parts. Closed on weekends, don't return phone calls. Horrible! read more

worst insurance company ever! did not want to pay when it was time to do there job! Did not return calls they are scammers and deserve to lose their jobs! what a disgrace ! the whole reason you have full coverage so in case of an accident and when it's time for them to do there job they hide ! DISGRACEFUL SERVICE AND BEHAVIOR! read more

Called to file a claim waited for over an hour to speak to someone then when the lady answered I explained I was trying to file a claim against one of their policy holders that hit my parked car that was parked in front of my house while I was sleeping then he fled the scene leaving his car I was hung up on... obviously they don't care read more

The worst possible experience with an insurance claim. We have had our claim open for months. Gary Goodwin does not return phone call or help at all. claim number is 0524001377. He could contact Joseph Trujillo at 720-579-3346 read more

Worst experience ever. I will never get insurance with Mendota ever again after this slow ass process. These folks can careless long as they getting your money monthly. I'm reporting you guys for bad business to BBB, the news and anyone else that'll listen. read more

6/28/24, my son's truck and another vehicle (a rental car) were hit by someone insured with Mendota. We tried calling on the 29th, and were told we would receive a call back within 24-48 hours. We never got a call back. 7/5/24 and 7/8/24 I called and left several messages. I got a call back on 7/8/24 and was told how to begin the claim. 7/16/24, I called and left a message wanting an update. 7/17/24, I called again and said that I would be calling every hour on the hour until someone either answered or called me back. That got me a call back from insurance adjuster Lee Horne. She apologized and told me she'd been out with Covid and that we were still waiting to hear back from the rental company, she then said I could text her for updates. 7/31/24, I texted for an update - still waiting on the rental car to turn in their info and I was told I would get an update when she got one. 8/22/24 I reached out for an update - nothing from the rental agency yet I was told, and Lee apologized for not reaching out she "had Covid" again. 9/5/24, I reached out again the other vehicle was allegedly still in the shop and I would be informed when they heard from them. 9/26/24, I reached out again, Lee told me they were still reviewing the info they got back allegedly the same day I spoke with her before. I asked why I wasn't told the info had been received, Lee was out "with Covid" for THE THIRD TIME IN THREE MONTHS. When I mentioned this, she called, and I was not spoken very nicely to. I asked for a manager, was told one would call, surprise, never got a call. When i did get ahold of Andrew Peralta he provided me with the information and get the process started immediately to get us paid. So clearly Lee had the info and didn't want to help us. Between the initial email with Andrew to the final one where I was told payment was issued 10 unanswered emails. Very unprofessional and don't want to pay out unless pressured. If our vehicle wasn't drivable, we'd be screwed. You basically have to become horribly obnoxious in order for anyone to reply to you. read more

They never pick up the phone when you call you always get sent to voice mail the worst insurance company I don't recommend them

I wouldn't even give it any stars but wont let me the worst insurance you wanna deal with honestly truest me I've never been so stressed in my life with this accident i had, it was just an issue to get my car fix and get a rental they wont back you up as an insurance! read more

he absolute worst insurance company in the world. Their driver (canabis intoxicated) hit me, the cop deterined their liability. They did not acknowledge liability till a week after. Was assigned an adjuster Jhonda Wolfe. She enever picks up the phone. She hung up on me once, and on my isnurance AAA once as well. They promised to mail a checl of 4k when my estimate is 7k. Reporting to insurance comission and BBB as well. Fraudsters. read more

This company is not worth your time & money, nor the 1 star. They expect you to pay your policy on time. If you're late 1 day, don't even bother to pay because they've cancelled your policy. My daughter's car was stolen & they found it in California. This company refused to transport the vehicle from Cali to Reno. What's the purpose of having an insurance company? Then my daughter was told they will reimburse her $15 for a rental so she can go retrieve her vehicle from Cali. Literally, they sent her a check for $15! Really? This is ridiculous. Sandy was asked for their website & she didn't even know that. She had to google it. They don't respond on time. They wait weeks before getting back to you. It's been 4 months now, my daughter still doesn't have her vehicle. You can leave a message but they won't call you back for a week or more. Don't waist your money with this company! read more

I had to pick one just to enter a review. I have mendota auto and I had an accident hit n run January 23 2024. I have yet to hear from anyone at mendota auto insurance. I submitted pictures of my damages no one calls back and NO ONE EVER ANSWERS THE PHONE. Currently I pay an extreme amount of money per month being a single mom working full time. I need my car in tip top shape to work and pay bills. Colorado insurance is expensive yet they get paid every month but I get to have my car damaged without hope of any repairs at present. It's unfair the treatment I'm receiving over this and plan to file a bad insurance practice claim soon. I forget the term because I have gotten a ticket for failure to signal without even having a signal to signal with. Everyone has us by the short hair's and no one is stepping up to the plate. I do not recommend Mendota insurance to any one for anything this is worst company I have ever dealt with and w second insurance company for another accident over 1 year ago I've yet to have my car fixed on that one as well. Both accident not my fault but no ticket issued IE last hit n run and the previous was all fled scene leaving cold call reporting. Talk about being bent over and given it to you these insurance companies really have control and take your money so your within the laws to keep insured but fail at making good on the claims. I'm very sick over mendota it's going on 3 months since accident happened. read more

had an accident November 12 of 2024 couldn't get through to the insurance adjuster for at least the first week. I've been trying over a month to get any type of of assistance or information about my accident my insurance insurance and where we stand with the coverage. I got a rental for 10 days then had to return that rental and wait another 10 days to get a different rental for another 10 days after the two rentals twice for 10 separate days after finally being ignored for three weeks and having to call from six different phone numbers when you finally get through to Mr. Areal Mebina. He screamed at me told me I was being difficult that I had exhausted my resources for the rental and that my problem was that I don't know how to listen which I have the recording of knowing that my policy states that I get a rental for 30 days!! Then when he sent me to his supervisor, Mr. Lyndon, I called and left a voicemail on his voicemail machine every single day for 19 days and Mr. Lyndon never returned one phone call. Will not be renewing services completely dissatisfied and would absolutely never recommend it to another person. still on December 20. We've made absolutely no progress with an accident from November 12. No communication from no communication from when you call the Mendota company. They can't look up anything in your account because you have to go through the adjuster, who never returns and never returns the phone call. HORRIBLE HORRIBLE SERVICE read more

I was in an accident 2 weeks ago with a policyholder from Mendota Insurance and have left VM multiple times and I am still waiting to hear from someone. I am beyond frustrated as I drive around with a damaged vehicle! If I could leave a 0 star, I would! BTW, I do not live in San Francisco but rather Denver. read more

I was notified Saturday February 27th around 5pm via USPS that my insurance policy would be cancelled on March 1st at 1201 am. Obviously unable to reach anyone with the company(s) The Zebra / Mendota due to it being a weekend, my policy was cancelled. Now as of the 1st, I have contacted both companies and been informed that my financial institution declined the payment that was set up to automatically occur. However, my financial institution doesn't show a record of a declined transaction and I received no notification other than the extremely late postal letter. The Zebra / Mendota are not performing due diligence in policy holder notification, The Zebra / Mendota are not offering electronic notifications. I was then told I would have to pay a $20.00 dollar reinstatement fee for a policy that should not have been cancelled, along with a $25.00 nsf fee for a declined debit card transaction that doesn't exist to my knowledge. I believe the company to be acting fraudulently and unethically. read more

Yes, horrible customer service! One of their driver totaled my car and its taken over 3 months to to get anywhere. They never answer the phone, any of the 3 I have. DO NOT USE Mendota! Can't imagine they'd ever answer... Piss poor company. Wheres the management!? I want my CHECK for my TOTALED vehicle you have already picked up a week ago!!! read more

If I could give them 0 stars I would . I was in an accident on 2/27/2023. It's been 3 weeks since they they picked up my vehicle that one of there drivers slammed into. All I want to know is do I need to get a new vehicle or are the going to repair it. NOBODY will answer the phone for me my attorney or my insurance company. They won't answer about paying for my rental so everything is coming out of my pocket at the moment . It's just a joke to them. Horrible drivers horrible workers . If your ever in a car accident with a driver from them use your own . read more

I am sure you can tell from the reviews, if I could give Mendota a zero I would. I have filed a complaint with the Tennessee Department of Insurance. Mendota should not be allowed to be licensed in any state. I have also filed a complaint with Colorado state insurance to disallow them to do business in the state of Colorado. They have the worst customer service and claims department I have ever dealt with, and I have working in the field! All they do is take your money and hide from your when filing claims. I emailed the photos and estimates three times (all three times getting a receipt showing the email had been read) only to have the adjuster say he never received it. I hope they lose their license to do business anywhere in the US! I plan on continuing next with the State Attorney General's office. read more

estafadores estoy esperando un reclamo hace 3 meses y supuestamente enviaron el cheque por correo y no acaba de llegar pero voy a demandar para que no sean tan estafadores read more

I was involved in accident at the end of July 2022 where someone hit my new care. Worse customer service EVER. Nobody ever answers the phone(why do they even have customer service). The Adjuster that they give me, she never gets back to you and when they do its weeks later. Whether it was dealing with Mendota directly or trying to get them to communicate with the collision office... WORST EVER. I am from DC, recently moved to GEORGIA, never had these issues..... HORRIBLE SERVICE... Claims adjuster was nice, but she needs HELP with those phone calls/claims. read more

When dealing with Mendota with an auto accident, from the other driver who's insured with them. Don't bother talking with Mendota reps. They'll make false accusations and add a tall-tale story to twist the event. Spare yourself the stress and aggravation. Don't ruin your day. Have your auto insurance claim agent go after them - that's why you're paying insurance. To collect your deductible. And hire a personal injury lawyer if you're injured to pursue a settlement. They'll get nervous when a lawyer is involved. Mendota has a hand book for all their agents to bully and drag the process down ... until YOU are too weary ... push back through third party. These losers aren't worth your breath. Using my auto insurance claim agent and attorney, the case was settled in a satisfactory conclusion. Note, go with Progressive they handled the accident and Mendota professionally. read more

this the worst insurance company I have ever seen when dealing with them it's best to get a lawyer to handle your claim