@Ricky - If you could not meet the terms of the contract due to your employees having COVID as you stated, then how did you film other weddings during this exact time-frame? As I was informed that it was your entire team that was sick. That does not sound very safe to me and very worrisome. Nonetheless, that is not even the true issue at hand (if you actually read my review thoroughly). I think a professional company (as you state you represent) should have "at least" informed me/your other customers waiting multiple months for their videos that you/your team will be delivering them very late due to the circumstances, which is completely understandable. My point is - it should not have taken me calling/emailing your team multiple times to find that out (because again they did not answer/respond half the time as well). You/your team should have been "proactive" and informed all of us that you are experiencing major delays in producing the videos. It is called "Common Courtesy." ***So for your reference, if you foresee major delays in delivering the promised videos to your clients in the future, you should probably contact the customer in advance as a common courtesy/nice gesture/heads up/being proactive. Instead I had to stay persistent in calling you guys to obtain an answer.
It is amazing how nicely you talk about capturing these special moments etc. when you were not truly involved in my process whatsoever. From start to finish, you were not involved in my experience with your team (other than sending generic emails or invoices to ensure you got the money). AND again, how about you discuss the "rudeness" I experienced from your team then. You/your team should ALWAYS be kind to others/customers/clients/etc. But let's face the facts, you were interested in collecting my payment and calling it a day. You were the only vendor I hired that treated me like this - You/your team did not care about my feelings/the experience/etc. Your team literally said to me "We are done, goodbye" and continued to ignore my emails/calls/messages etc. Also, someone stated directly to me "I thought we are done here;" "What do you want;" etc. Just a very poor experience/mistreatment/lack of empathy/care overall. How professional is a company that ignores their clients for weeks/months and talks to them like that after giving them at least $5k. You can come back to me and say I was ignored because "we are busy filming weddings." Then, you need to hire an admin because that is also how you lose clients in the future with a lack of response/acknowledgment. However, I know the truth based on the rudeness that was shown to me throughout this entire process that you/your team just wanted to be done with me and thus, did not care to speak to me/respond to my messages. I was just a contract that you wanted to be done with and quickly move on from. That tells me you/your team could care less, which is utterly heartbreaking especially being in the Wedding industry.
Regardless of any excuse you/your team has, if your team spent time reviewing/editing my video the FIRST time around, there would NOT have been an extensive amount of errors/edits and that is just the plain truth (misspellings, 80's music, lighting issues, audio issues, using the incorrect song when I was walking down the aisle, blurry shots, etc.) = which completely would have been caught the first time around if your team really reviewed my video/were detailed oriented (Another example: During the second round of edits, your team still did not fix all the errors I noted in the first round and thus, I had to re-list them out during the second round, hoping they would finally get addressed; Again, an oversight due to lack of details). For the amount of money I spent, the product I received did NOT match that. You/your team should try to learn/understand/listen to your clients and of course never be rude to them (which there is NO excuse for that behavior). ***MOST importantly, I find it very funny how even in your response, you do NOT ask if there is any help or anything you can do to make this experience better for me (which real customer-focused professional companies would always ask/try to do if they truly cared, which you do not). You had no sympathy, care, etc. about my experience and again just shows the truth that you could care less about your clients/their experiences. read more