I recently wrote positive reviews on multiple platforms regarding this company. Regardless of them…read moredelivering the wrong water heater tank instead of electric, they delivered gas, then when they did delivered electric tank it had gap in it. They damaged my floors by replacing my kitchen sink faucet. On Thursday, February 22, 2023, I specifically told them what part I wanted replaced, and the part was a cartridge that's inside my shower handle. They replaced the cartridge and additionally replaced parts that I did not request to be replaced. I've called them to have my parts back, and I suggested meeting with them for their convenience so that way I could return their parts. I received the invoice that I was not happy with due to them not following what customer requested adding additional parts that was not needed and billing me for it. Instead of writing a review I tried corresponding with the company regarding my concern and instead the lady got really rude to me.

We used this company earlier this year for a minor leak, based on the recommendation of a friend-…read moreThey responded quickly, were in & out fast, and did a good job. Yesterday our water heater died. After I'd researched prices and reviews, I called their office and Stephanie was able to schedule a replacement installed that afternoon. David and his son swapped out the unit and restored hot water before my wife returned from work... thanks. Rapid Flow doesn't show a lot of customer reviews here, and I may have opted for someone else (pricing and quality equipment were consistent with my research), but with my prior experience and their responsiveness, I went with my own "review". I'm please with their work... if it breaks tomorrow I'll post a retraction, but my impression from those I've encountered is, they'd make it right if I called.