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    Melissa Mcvicker, PhD, LMFT

    5.0 (1 review)
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    2 years ago

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    Restore Behavioral Health

    Restore Behavioral Health

    2.5(18 reviews)
    2.0 miStone Oak

    I definitely had the same experience as most have, they need a whole new office/scheduling staff…read more If I was an Office Manager there, I would either retrain everyone or start over with a whole new crew. I called and was put on hold for 13 minutes, then was disconnected. I called back and got the office closed message. I kept calling the next days they were opened and finally got an intake appt virtually. I will say I did receive the links and it was an easy process to do the virtual appt with Dr. Down, she was also amazing. I was told by Dr. Down that I would be contacted by scheduling to do follow up appt and testing. That was on September 27th. I have called and left multiple messages from the portal, called the office, left my number. I have yet to hear back from anyone. Just for reference it is October 18th. Luckily I am not one of their patients that is in a crisis of any sort, otherwise there could be a horrible outcome. I did this review with the hope that they will evaluate their process and know they have a big responsibility when it comes to someone in a mental health crisis. They are failing at this moment in time. I will update this review if things do improve.

    Right now, I have a very low review of this place. You look for a place to help you and they can't…read moreeven help you by answering your calls to ask why you didn't get a link to your televisit. My first initial consultation with Dr. Down was meh. Their system had me check in via the healow app. I did that, paid my copay and then the televisit link kept telling me I needed to pay my copay. I called multiple times and they kept telling me they will send a link. Finally Dr. Down just called me. I received a call later in the afternoon to schedule my first therapy appointment and testing appointment. The lady said multiple times that my therapy appointment would be televisit and my testing would be in person. My first therapy appointment didn't even happen. I checked in via the app 30 minutes early and didn't receive my televisit link. 5 minutes before my appointment I called the office. I received a quick pick up stating that there are 3 people in front of me and to please hold. Over 20 minutes later and with my anxiety through the roof because i was late and worried about having to pay a huge amount of money for something that wasnt my fault....and making me late to my appointment, I decided to hang up and call again. Lady picked up and finally said that my appointment was supposed to be in person. Had to reschedule my first appointment with a therapist for after my testing. Now I'm wondering if I'm going to be wasting money going through all this testing if I'm not even going to be meshing well with my therapist. And can I even trust them if my first two experiences have been chaotic. I don't need more chaos in my life! I really had high hopes and was really hoping this place could help me. Now I'm extremely disappointed and worried I'm wasting my time and money.

    Transcend Health Solutions - San Antonio - Arya Tsay-Jones LPC-A KAP therapists

    Transcend Health Solutions - San Antonio

    5.0(7 reviews)
    2.1 miStone Oak

    This review is for the San Antonio location: I have received…read moreKetamine Assisted Therapy for the last five months, and it has been an incredible journey for me. Prior to finding Transcend Health Solutions, I had tried talk therapies, multiple medications, Transcranial Magnetic Stimulation (TMS), and biofeedback for my Complex PTSD... Yet, nothing has helped until Transcend. My therapist Emily and my RN Katie are AMAZING!! I ALWAYS feel safe and in excellent hands with these ladies, always having my best interests at hand. I have not finished my treatment yet, but WOW, I am starting to feel whole again. I can not thank you enough for what you all do. I highly recommend!!!

    I have spent years working with various therapies, medications, and supplements to remedy my…read moregeneral anxiety. I had read a little about the success of ketamine assisted psychotherapy for anxiety (among other things). Transcend just opened up nearby, and I decided to give it a shot. In 6 sessions, it changed my life. That droning "baseline" anxiety I would always feel is gone, my outlook on life dramatically improved, and I no longer feel irritable. Most ketamine clinics just give you some ketamine and send you on your way (check the therapeutic ketamine subreddit and see what others do). Transcend is unique in that you are talking with a psychotherapist during the entire infusion, which is much more therapeutic than ketamine, alone. Then there's Will. He's the head nurse on staff at Transcend. He goes out of his way to make sure you are getting the most out of your therapy. In addition, he probably knows more about the research and science behind ketamine therapy than most doctors in the field. He is passionate about this field, and is enthusiastic to discuss and field questions from you. I can't thank the team a Transcend Ketamine enough for the positive impact they had on my life.

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    Ketamine Assisted Psychotherapy Room

    Melissa Mcvicker, PhD, LMFT - c_and_mh - Updated May 2026

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