So, I just wanted to share my experience that I had on getting some upper dentures. For those that don't have dentures, and for those that do, you should understand that going through teeth removal and putting fake teeth in is not only a physical experience but also very mental. First of all. I wouldn't recommend this place for dentures, very cheap material and look, nothing like your teeth. Definitely , go to a professional because this place does not specialize in dentures, otherwise, Melanie is a great dentist. So, I struggled with this before going to see Melanie. Very nice and great dentist. So I decided to move fwd. After receiving the dentures I was very dissatisfied. And expressed many changes that I wanted. We agreed for the new one and went over new measurements. Melanie
had mentioned an idea of going ahead and having the surgery, wearing the dentures, and waiting about a month to put the new ones in. I said, let me think about it. She said, okay, let me know by tomorrow. So I can have them in by Tuesday, and I agreed. This was yesterday. So today I called and wanted to come in around 2:30. She told me she couldn't then, but maybe around noon and I told her that I did not want to use that much leave and since they're closed on Fridays, I really didn't feel like I was being prioritized, because all I wanted to do was look at the old dentures , and just to tell melanie that I decided to wait until the new dentures came in and about maybe some refund options. ( Just in case, I didn't like the new ones that came in.) I'm letting you know right now. This woman, Lindsey (this is the woman that you have to deal with who takes your money) started yelling at me on the phone "yelling" not screaming or raising your voice..yelling, about how she took so much offense of me Saying that and that I was ridiculous, and that she was going to defend herself. Defend yourself from what? I thought. This woman yelled at me for a good 45sec. before I finally had to raise my voice to let her know that I didn't appreciate the way that she was treating her customers, she said this is crazy and I told her, yes, you are and I would like a full refund on my dentures, and I would be coming to get that today when I got off of work. I said thank you and hung up. When I went to get my refund, I walked in, I said hi, my name is Randy and I'm here to get my refund for my dentures, the lady at the counter, said, okay, hold on, she went into Lindsay's office was informed The check was by the computer she came out and she handed it to me. So at this time. I did not remember Lindsay's name. So I asked the lady who it was that I had talked to, and she said, Lindsey, I responded, Lindsay, okay, yes, thank you. I turned around as I'm walking out the door Lindsay comes out of her office following me to the door and is yelling at me if I have anything else, I want to say to her? To the point where I get in my car and she comes outside. (Yes, this women followed me outside) Yelling at me if I have anything else I wanted to say to her? I opened my car door (because I was already in my care at this time) I laughed and said, have nothing else to say to you. I had to call the police and file a police report with Midwest City. I was told that I was trespassed from the property, and I was not allowed to go back..fine by me. The only reason why I'm giving this business. A 2 star is because Melanie is an awesome dentist. The people that she works with are pretty amazing. Lindsay, On the other hand should not be in a field where she has to work with the public. And it looks like from another review. I'm not the only one that she has done this to. It's sad that such a great dentist with great staff can let one person ruin it all for them. I will not be going back. My daughter will not be going back. And I will not be recommending this place for anybody to go to just because they have to deal with one person. Thank you. read more
