Frank (owner) answered the phone and came to the house within the hour to clear a stuck damper. He…read morewas efficient, clean, and really knows "all about" your fireplace/chimney, etc. It's so refreshing to actually talk to someone (no text or email requested), and have the issue resolved so quickly. Highly recommend this business!

I called Frank because my chimney hadn't been cleaned in 2 years and has a crack in the back that I…read morewanted a professional to look at. He cleaned the chimney and thankfully gave it a clean bill of health. He took the time to explain his reasoning and gave me some advice for keeping it clean going into the future. He also left me with a sheet explaining the anatomy of the entire fireplace and chimney, and his inspection notes. I booked Frank because of his great Yelp reviews and wasn't disappointed.

Great service, clean, friendly and professional chimney cleaning and inspection. Competitive cost.read more

Revising my previous one star review to four stars. There…read morewere some communication issues. They showed up a few days late and at a different time but once on the job they were thorough, pleasant and competitively priced. They did a good job. (Also, we're in PDX, not SF as listed.)

Made an appointment for a cleaning, 2 weeks later no one showed up. I contacted them to see what…read morewas going on, they said they were running late and will be there later than planned, which was fine. But more time went by and I contacted them again to see if they were still coming and then they just ignored me. Normally I wouldn't care so much but this caused me to miss one of my kids' major school events (due to waiting around longer, ultimately for no reason)

Wind is the enemy of chimneys. I get a lot of wind at my now over 100 year old home. Sometime in…read morethe 1980's, an owner added a wood-burning fireplace insert with a heat circulating fan. I inherited a lifetime supply of hardwood firewood from the previous owners, and I've added to it. The wind broke and blew off the top part of my chimney cap. We were in bed when we heard a big crash and bumping on the roof. It wasn't the usual squirrels traversing my roof in the morning. Though in December, it wasn't Santa. The smoke and rain corroded the metal, and it just broke. I was very worried without the cap that the rain would ruin the fireplace, the flue, the framing, and siding. Many chimney companies are backed up for 2 or more months, even to come look. But Tip Top, Tobias and Mike, were able to schedule. Tobias reassured me by phone before visiting that with my chimney cap top missing, the rain would not enter, and he was right. They came, phoning ahead, removed the old cap, measured for the replacement, and covered the flue. Tip Top have a wealth of knowledge. These fireplace chimney kits were a complete system, usually made by small companies. The parts are not interchangeable or standard. Tip Top even has a small fabrication shop they work with for odd parts. They were able to order a stainless cap fitting a 13" outer and 8" inner concentric stainless flue pipe. You would also find similar, but smaller, concentric stainless piping on furnace and hot water flues. The fireplace, vent, flue, and cap systems are really not made to be repairable, and the companies that made them are long out of business, so set your expectations for that. It simply may not be able to be repaired. But in this case, Tip Top was able to solve it! They ordered the cap, phoned me when they received it, about 3-4 weeks, scheduled a 2 hour time window, called 10 minutes ahead, and installed it. On their visits they were quick and efficient. They work as a good team sequencing tools and materials for the next step. Tobias was up on the roof before I was outside. Mike had packed the construction waste before Tobias was down from the roof. They had already done 5 appointments before my noon appointment and they order them by neighborhood. There is a famous saying: "Cheap, fast, or good; pick two." Tip Top is all 3, as well as knowledgeable, communicative, and polite. Their charge, with 2 trips, and the replacement part was very reasonable. Recommended! Note they are a small company - voice call and text. They also join my homeowner collection of contractors and suppliers. (I would also say, read the filtered - not recommended - reviews. Yelp filters for good reasons, and some people only write a few Yelp reviews, never getting beyond the filter. That is fine. But the filtered reviews all seem very consistent.)

Communication was great when they were seeking a deposit. 2) months later, 1 day of work, a huge…read morehole in our home, and no return calls or emails. The company's license is suspended due to a lack of insurance. Multiple CCB complaints, unpaid fines, and judgments they have not paid. IF you do happen to get ahold of them, please ask for a physical address for them and let me know. They stole our deposit of $5000. Here are the owners' names if they happen to open under a new company. MCENANEY, BRANDON MICHAEL SULLIVAN, DANIEL CLIFFORD

Unreliable and dishonest. We hired the Flues Brothers to remove damaged bricks and install new…read morebricks on our house. We paid for materials and half the project costs upfront. They removed the original brick and then they never came back. Lots of missed appointments, and no-shows. A lot of no callbacks. They disappeared halfway through the project, leaving my house with an exposed wall for months. Eventually, they canceled the project and did not provide a refund. We had to hire another company to fix/finish their work. I spent thousands of extra dollars as a result of hiring them.

Chris did an awesome job. His attention to detail, cheerfulness, and willingness to learn a…read moredifferent wood stove were appreciated.

Super easy, honest and clean! Kelly was great and knowledgeable. Definitely would recommend.read more

We had our chimney and wood-burning fireplace inspected and cleaned. We probably haven't done it…read morein 15 years or so. The inspection confirmed what we already knew, the masonry and flashing on the chimney were failing. We have seen the mortar falling out onto the roof for years. Both the inspectors and the masons were amazed that we had no leaking. So we got a quote we were happy with and Chimcare sent Igor (and to be honest, his wife deserves a shoutout too, but I don't recall her name). They tore down the bricks, mortar and the old flashing and replaced it all with new materials. We also had the brick sealed and a chimney cap installed to keep water out. Igor worked efficiently, quickly and cheerfully and the quality of workmanship is outstanding.

Ryan was great. we just moved to gresham and needed to have wood fireplace serviced. He was very…read morefriendly, prompt and did a superb job. I would highly recommend Chimcare for all your fireplace needs. He also cleaned out my dryer duct that was clogged. now it's like I have a new dryer.

I requested service on my Chimney and dryer vents. Charlie and his son did a great job. They also…read morecleaned my kitchen stove vent which was terribly filthy. They were prompt, reasonably priced, courteous, and thorough. i recommend them highly.

We called Charlie out to inspect our chimney to see if we could section it off in order to do some…read morehome renovations. When we scheduled the appointment all he did was ask for our address and we coordinated a time and date for the appointment. When he arrived at hour home, he moved the screen away from our fireplace and used a flashlight to look up into the chimney. Immediately he identified a coil/vent and stated that we can't section off the chimney because likely that was the exhaust to our water heater and/or furnace. He went outside, looked up at the chimney and opined that was in fact what it was. Throughout this 15-20 minute exchange he spent the majority of the time talking about random facts about himself ie, when he purchased his home, for how much, the interest rate etc. We were polite and listened to him speak, waiting for a break so that we could walk him out. When we walked him out he turned and said, normally I charge $150.00 for an inspection, how does $80.00 sound? I was dumbstruck. At no point were we ever told about a service fee and no inspection was completed. We paid him the $80.00 and it hasn't sat right with us since. We feel taken advantage of and duped. We get quotes all the time and have never been charged, as its simply the cost of doing business; quoting jobs for potential work. The best part, he commuted less than a mile from his home to ours. We are very disheartened by this experience and hope that this doesn't happen to others.

The techs that came to my home...were, professional, did more than I thought would be Serviced, and…read moretold me what was coming, but did not need to do now!!! Very grateful for the techs that came to my home, and...knowledge is king!!! I can...plan financially!!! Thank you!!!

Easy to reach, honest, great work, and they keep good records…read more Unfortunately we need to rebuild our chimney, and fix a crack in our flue. I had our contractor friend take a peak after The Top Hatter reported all this last year, after I hired Top Hatter to clean out our chimney. The company I had hired the 2 years before, reported nothing of the sort. Our contractor friend agreed with Top Hatter's report, and said the price they quoted was fair. I misplaced the the quote/paperwork from last year. And wasn't even sure which company had made the report. I called Top Hatter the other week, inquiring if they are the company who had seen us last year. The lady who answered the phone was cheery, did a quick search for my account, and had all the notes from last year, in front of her, in the company's system, with in seconds. We will be hiring Top Hatter for the work soon. Top Hatter was also honest, in that the work could wait a few years. Only not to use the fireplace, until the work has been done. 2017 #19

They are locally owned, have worked on the Watt's House for the community and are good at what they…read moredo. Fair pricing and quick response times.

The service was great that technician that came to my house was very knowledgeable and very nice. I…read morethink it's a great value. I would recommend this company to anyone.