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    megastar financial

    5.0 (1 review)

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    10 years ago

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    Academy Mortgage - Sonora - Academy Mortgage - Sonora

    Academy Mortgage - Sonora

    (4 reviews)

    I would like to thank Academy Mortgage for a great experience in re-financing our loan. I would…read moreespecially like to extend a special thank you to Michelle Camacho for putting up with all of my emails and texts throughout the process. She was very professional and I must say on top of every little detail. Thanks again Michelle! I highly recommend using Academy Mortgage! Robert Colombo Petaluma Ca

    Use a different company…read more After this reply from Academy Mortgage, we contacted the office to reach out to the office manager. Cordially we were promised by the office manager, Andrea Butler that this matter and our concerns would be looked into. At this time emails were offered on our part to validate our concerns as proof of these issues, but the office manager declined them. When asked, it was disclosed that Ms. Hammond has 8 years experience and is not new to this profession. The office manager could not explain at the time why these errors were made by Ms. Hammond other than to add that the computer problems that arose during the time have been fixed. Yes, their computer system had many glitches and was down more than it was up during the time. Our matter addressed phone conversations and email communications between Tammy Hammomd and ourselves. The conversation ended with a promise to contact us again. Our initial review of Tammy Hammond was only acknowledged simply to appear that they care about their customers. It has been a month since contacting the Sonora office and longer than that after filling out the Academy Mortgage in house survey. It is obvious that Academy Mortgage as a company does not care about its customers and our concerns were unheard once the loan process was over. Their lack of response to our concerns shows that customer service is not top priority for Academy Mortgage and the Sonora office.

    megastar financial - mortgagebrokers - Updated September 2026

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