Within 10 minutes of leaving my review, Terri the branch manager contacted me by phone. She was…read moreextremely concerned about the negative experience my family had. She stated she was upset about my experience and wanted to rectify my concerns so she contacted the higher-ups namely Ryan and another gentleman, plus their head of transactions: Megan to get this whole situation addressed to my satisfaction. Terri also mentioned the company cares about their customers. I believe with every moment I got to speak with her that she is very genuine. From a buyer/customers perspective, I believe she is an immense pillar that holds this business up and an asset to absolutely keep at the forefront. I state this because in wanting to build my trust again and show herself apologetic, she made arrangements for the defective mattress to be picked up (Wednesday, Sep 22nd) 6 days sooner than the original date of pick up. She also stated a full refund would be issued promptly which I am very pleased to hear. As for the pick-up, unfortunately I did not get an automated message, text or even a call the day prior (Tuesday) to confirm the window in which they would arrive so I called today (Wednesday-pick up day) to confirm. I spoke with Brandy - she assured the drivers could arrive about 12:30pm to pick up. Better than that they arrived 15 minutes earlier and loaded the mattress quickly. Steven was the driver and his demeanor was kind and compassionate. I really appreciated that. Overall, the way this has been handled (to rectify) does leave a small opening for me to possibly recommend them. Although I believe my original post leaves room for this company to use as a learning lesson and an eye-opening experience to train or re-train both those in charge of creating and inspecting so customers are happy. Also to notify the delivery teams to make sure customers are asked prior to removing packaging or even given ample time to inspect their item(s) before being rushed to sign. NOTE TO BUYERS: INSPECT your items prior to getting rushed to sign on the dotted line from the delivery drivers. Once you sign, regardless of whatever excuses or reasons they give, you are now responsible for any issues that may arise or show up after they've gotten your signature on their iPad. I now await to get refunded the total amount paid. Fingers crossed that happens as quickly as stated.

Really amazing warm service. They took lots of 1 on 1 time to both get to know me and my sleep…read morehabits. I had mentioned I was waiting for some furniture to come and they kindly offered to hold my bed in their warehouse as I waited for it to arrive. The selection was incredible and the prices were very competitive. If your in the market for a mattress that will give you the sleep we all need check it out!

Turns out the mattress was incredibly crappy . Replaced within 6 months. Haven't been back.read more

I was walking up to the mattress store when my Army recruiter called me with some important…read moreinformation. I walked inside & the salesman told me to get off the phone that way he could explain the mattresses. No one should tell a customer when he or she can be on the phone I began walking around & said hey can you just point me to the mattresses with the springs (at this point I was nearing the end of the conversation with my recruiter) about 3 minutes after walking in when he repeated in a load voice No get off your phone & then we can talk! Idk if it's because I'm Hispanic & he assumed I couldn't buy or because I was in gym cloths that made him feel it was okay to talk to me this way. I then proceeded to tell him that was no way to talk to customers which then he replied go bad word yourself.. For the record I own 2 taco trucks & am a manager at one of the biggest Toyota dealerships in the Bay Area I know how to treat customers & I was definitely looking to & able to buy Will tell EVERYONE I know & possibly can to never visit this place

I had a great experience when I was shopping for a new bed for my dad. I got a new bed, mattress…read moreset, a dresser and a hospital like adjustable table for him. Service was friendly and fast. He helped load up our truck. I would recommend this store. Decent prices and the furniture looks great.

I love this place. We moved to this area and they made it great to helping with the furniture…read more Bought my tables and chairs. Will puchallse more in the future. Highly recommend this place.

Called to request an appointment for an oven repair. The woman who answered the phone had a side…read moreconversation with a customer going on and asked me twice to repeat my request. She was kinda rude. When I asked her to repeat something, she barked "I'm with a customer!" I told her that I would never call back and hung up. My advice: Don't let that woman answer the phone until she's had some sort of customer service etiquette training.

No integrity and waste of time. Laura told me on a Saturday…read more2/21/2026 she would call back Monday with parts and labor quote to replace control board on an Amana electric range AER6603SFS2. Diagnostic fee $80 covers trip but no bargain if customer service bad. Never returned my voicemail.

Service and selection was a breeze. Ana was amazing. She went above and beyond for us. Very…read moreinformative and punctual. She helped us in selecting our mattress. Great vibes, great people and great business. Highly recommend.

Aaron's mustache is on point and he's eager to help. Lots of lovely furniture with a wide selection…read morefor budget and design. Ashley furniture is high quality and they are a little more expensive than other places but you get what you pay for. This furniture will last you a lifetime with proper care :)

My fav furniture store in Merced. Prob the only quality furniture store here. I've had furniture…read morethat lasted 12 plus years. Always have great sales and most of my house pieces is from there. You can see quality and I get tons of compliments. Karen is always helpful.

Was getting furniture for a new home in the area and like many i visited the big box stores but was…read moreunimpressed. Slaters had a great selection and they were really helpful in being open and transparent around timing. Furniture came and the movers went above and beyond and helped moved existing stuff around and explain functionality. 10/10 buying, delivery, and quality

This is my sofa since day one on a $3000 custom sectional. I'll let the picture speak for itself…read more Told me I'd be lucky if they paid half to get it corrected since they have had low sales. Their lack of sales isn't my fault but it now my problem. Do not purchase anything from this store. Ever!

Not happy with the service after purchasing the couch set. they were nice and friendly when I…read morepurchased the set but after I purchased the set the reclining motor went out after 4 months on one of my couches I tried to have them fix it and they said they contacted the manufacturer they kept telling me the part was being shipped and it went on for a year and I just gave up I finally just went to another furniture place and bought a new set was so mad I tell everyone who is buying furniture don't go here beware

Ok store is tired and rundown looking.But they got unique stuff and great sales.Prices are fair…read morethey got great pots for the garden.

Merced Store is closing and is having there everything must go sale-this store is old and run down…read morebut i used to regularly shop here

I bought a couple of beautifully ornate vintage beds off facebook marketplace. The owner was…read moreextremely attentive, answering all my questions, but the best part was when I arrived to pick up, they took great care in packaging so that nothing got scratched, it was basically white glove service without the unpacking at my end. Excellent prices, excellent attitude and the best service I have ever had buying vintage furniture. Cannot recommend them highly enough.

We bought a beautiful antique stackable cabinet from Miranda's. I highly recommend them. They were…read moreextremely kind and responsive. The price was competitive and service was amazing. They handled the piece with an incredible amount of care and kept it protected with moving blankets, etc. The delivery was fast and seamless and the driver was extremely professional and helpful. We bought the piece site unseen and it is even better than expected.