Icare is one of the reasons Emergency rooms are overcrowded I had cut my hand and was bleeding bad…read moresoaking 3 clothes just to get to this place for them to turn me away because I did not have my ID, but they were able to pull my ID up on the computer, so they said, sorry it has to be a ID within a year or we can't see you. The ID that was on the screen I saw and there was no change in my looks on the ID, so I had to leave and bleed all over my friend's car because those who say Icare really don't care. They defiantly need to change this policy or the name to ID care only even if they have your ID on file because if they cared since it was emergency they could have stitched me up unfortunately, I wouldn't recommend this place if you have an emergency if you're bleeding and don't have your identification on you. Do yourself a favor and go to the ER you wait a little longer and use the ID they have on file. Thank you, Conemaugh Memorial Medical Center my trip from the Icare to the ER was longer than my wait.

Took my mom to Icare in Ebensburg for a sore throat. We we're greeted and treated very well from…read morethe minute we walked in to the minute we left. I was again very pleased with the service we received!! Thank you so much Icare Ebensburg, always outstanding service!! Mom felt so much better the next day!!

I injured my foot/ankle just over 2 weeks ago. I went to different urgent care to be checked. They…read moredid pray and wrapped it. I went back to them this past Thursday due to pain. PA said I needed ultrasound to check for DVT. Put a request in for one. Called today and couldn't get an appointment for a week. My wife suggested I care. Got there at 2:15 today, by 3:30 , I had ultrasound done and Dr. Reviewed results with me! Great service and people. .

I got hit hard by some illness recently and was feeling all sorts of blah. I came here, because…read moretechnically it is the closest to where I currently live and I wasn't going to the hospital Basically I wanted them to screen me to make sure it wasn't COVID. I went in here and signed in to be seen. That part was fairly quick. The being seen part took well over an hour for me to get to the back and actually be seen by someone. I waited in the waiting room and watch as everyone before me got back there at a snail's pace. Some people really were only in the back for like five minutes and it still took an hour for me to get back there. When I was back there they did the normal things like taking my vitals, getting any allergies written down, and what medications I was taking already. I just wanted confirmation of what I had. And I had to still wait. They tested me for both the flu and COVID. They both came back negative in office, but told me the COVID test would also need to be sent out to be certain. I was basically told that I had a virus, but they do not know which virus. A few days later I received a call telling that the test came back negative. But they waited until after they sent me an email with the same information. I didn't get a bill, yet. But after reading some of these reviews, I'm just waiting to see what they are going to hit me with. They didn't take a copay or anything, even though I know I have a copay. So, yeah, I am just waiting.

I had a really disappointing experience here. I came in due to symptoms of a possible concussion…read more During check-in, I clearly explained why I was there. The staff mentioned they don't have a CT scan, but said that was okay and still checked me in and charged me $100. I then waited for over two hours before being called back. When I finally saw the doctor, I was cut off mid-explanation and told that they don't test for concussions at all and that I would need to go to the ER instead. This should have been communicated before charging me and making me wait for hours. It felt like a complete waste of time and money, especially when dealing with a potential head injury. Very frustrating and unprofessional experience. I would not recommend coming here for anything concussion-related.

Excellent experience. Casey and Elijah were absolutely the best. I am so grateful for their help…read moreand thoroughness. I have never been to an urgent care and didn't know what to expect. They exceeded all the expectations I could have had. Very grateful. Definitely recommend to others.

I have been going to Icare for years. the lady at the front desk is wonderful, unfortunately the…read moremedical professional (supposedly) I saw today was less than stellar. I know what is wrong with me and I know what medication works for me. she insisted on doing a Covid flu swab even though I have NO symptoms of that. however I allowed it because she said otherwise I couldn't be treated. when that came back negative she wouldn't prescribe augmentin which is the only thing that works for my sinus infections, stating that they had been flagged for writing too many antibiotic prescriptions. HOW ISTHAT MY FAULT? when I told her amoxicillin doesn't work for me she then stated she didn't think I had an infection at all. then WHY BOTHER SWABBING ME AND WRITING A PRESCRIPTION FOR AMOXICILLIN? she got very condescending and talked down to me. I will not be returning nor will any of my family members.

My son went in to get a strep test. It's been 64 minutes and counting. No one else came in or out…read more Good thing we didn't come for plasma or CPR!

While visiting family from out of town, I became ill. The people at MedExpress could not have been…read morebetter. Even though busy, they worked me in for a visit. The receptionist was friendly and helpful. The nurse was nice and informative. The doctor was very kind, diagnosed me, gave me a prescription and sent me on my way. Most of the poor reviews I read are from years ago. The group of folks they have there now are wonderful. I'll use them again if needed.

Amy at the front desk is so unbelievably rude. I'm a nurse and work in healthcare so I try to be as…read moreunderstanding as possible but Amy's attitude was beyond something I can excuse. She was sarcastic with every comment and obviously got enjoyment out of being practically useless. I was disrespected by Amy and will never ever be returning. I came into town unexpectedly, all I needed was a TB test read, pretty simple.. but like Amy said, "I'm free to go somewhere else" with a grin on her face. After wasting over an hour there, getting all my info faxed over, I did not want to have to go somewhere else. Nonetheless was forced to... she said she couldn't bill my employer (even with all the documents from my employer giving her consent to) and I needed to pay upfront. Amy is awful, she needs a performance review and LOADS of education. Coming from nurse administrator here, you should not have someone like Amy at the front desk. I went somewhere else and they read it within one minute standing at the front desk. For free!! They were extremely polite and went out of their way to help. Do not waste your time here at this Med Express, Amy is useless and MEAN.

This is the best urgent care I've ever been to. The wait is never long and all the staff, doctors…read moreand nurses I've interacted with are very kind and do their best to help. In and out very quickly, reasonable pricing even without insurance.

I don't understand why this business is called "Health Matters". As soon as you get to the window…read morethey have a giant red sign that notes they cannot help you if you have a severe headache, chest pains, shortness of breath, severe weakness along with about 8 more symptoms that you will be referred to the ER for. The lady that checked me in was very nice and respectful but the older lady who called me up was very obnoxious and did not care about any type of privacy since you could hear every word she spoke loudly from the back window to the front door. She was very short and not welcoming at all. As soon as I told her I was new to the area and did not have insurance she made me feel as if i didn't matter. I understand if the business cannot treat without payment if you have no insurance, but you expect a person working in healthcare to actually at least act like they care.