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    MedVet Hilliard

    2.6 (94 reviews)
    Open Open 24 hours

    Services - MedVet Hilliard

    Emergency pet hospital

    Rehabilitation therapy

    MedVet Hilliard Photos

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    This is the guinea pig they wanted to put down for no medical reason except for their reading of the x-ray, which turned out to be wrong.

    They told us our Guinea Pig was septic and dying after reading the one and only xray they took. They wanted us to put him down! Fast forward and he is completely fine. It was gas and they wanted us to put him down. They showed us the xray and went into all these details and then it took us telling them we wanted our pet to get him back. After staying up with him all night waiting for him to pass he perked up and started eating and drinking. Just think if we would have listened. I do not recommend med vet. They almost took our pet's life and just said they read the xray correctly and it fixed itself. Really. I would give negative stars for a review if I could.

    The day we adopted my sweet, formerly shy turned master cuddler and infinitely smart bunny.
    Emilly G.

    This will be long, I've waited a few weeks to organize my thoughts to post the most honest review I can. I took my rabbit here when he had bloat, as recommended by our local exotic vet. Exotic emergency care is very limited in Ohio, and MedVet Hilliard is our only option. We were treated very well by the front staff, the vet techs, and the vets. I appreciated how available each staff member made themselves to speak with us during a very heartbreaking time. I felt the vets overall knew what they were doing, although in hindsight, I do feel my rabbit received suboptimal care which was due in part to me not asking enough questions, and in part to lack of communication and clarity from MedVet staff. This is not my first experience with an exotic emergency vet. We are from SoCal, and have visited ACCESS Culver City multiple times. I'm an experienced rabbit owner. I know how the emergency visit should go, but in my emotional state, I let one important thing slip. When you take your pet in, you will always meet with a liaison who gives you a quote. This quote should ALWAYS be itemized so you know what you are paying for and can decline certain items. MedVet only gave me a quote of $2500-3500 and mentioned this would include X-rays, the stomach pumping, IV fluids, and pain/gut motility meds. I was not shown an itemized list. I did ask if this meant a night of care was $2500 on the low end and $3500 on the high end to which I was told "yes" by the liaison. My rabbit spent the night at MedVet. I left at 10pm (had been there since 5pm) and received 1 call from the vet overnight that my rabbit seemed to be doing better, was nibbling on food. I received no other updates, and chose not to call because there were other pets with emergencies coming in to be stabilized, I didn't want to interrupt care. I assumed I would get a call with changes or updates. In the morning, I arrived to MedVet and pulled in to the lot shortly after 0800 am, when I received a call from the vet. I was only then updated that my pet's kidney values were poor and pain medication had been withheld the entire night due to this. I should have been updated about this during the night, I was not. I entered the building and met with the vet. I was told by the vet that my rabbit was not doing well, needed to have his stomach pumped again, and would need an extensive stay. When I asked for quotes, I was not given paperwork, I was told everyone would understand if I chose euthanasia. I asked if the full $2500 I had prepaid the night before had been exhausted and was told "yes." I asked if each night would cost me $2500, I was told "likely" and offered to apply for a pet credit card to put the bill on. In LA, this care would have cost $800 a night (I called ACCESS and checked). I do not understand why, in Ohio, where the average income per Google is $27k-77k, exotic vet care costs over 3x what it costs in Los Angeles, where I made double my Ohio income. Vet care in Ohio- please stop overcharging. Back to MedVet. In the end, I chose to euthanize my rabbit, in part because he was in pain and in part because I could not keep up with care that would cost $2500 a night. It was a heartbreaking decision that I've come to regret because a few days later, I called MedVet asking for the itemized list of my rabbit's care. At that time, I was informed I had a REFUND of $1299. First off- why was I misled about the cost of care? I would have continued care for another night, and maybe my rabbit would have survived. Secondly, what would have happened to this "refund" if I had not called? I will stress again that I was treated with great kindness by all office staff. I will go to MedVet again because, well, that is the only exotic emergency option within 2 hours range around my city and I have one surviving rabbit. I will tell you I do not plan to adopt any more rabbits while I live in Ohio simply due to the exorbitant costs MedVet charges make it unfeasible to own a rabbit. To anyone who goes to MedVet- ask up front for an itemized breakdown of cost. Ask for a copy of it. Call often about your pet for updates, staff are probably too busy to call you, and the only way to ensure your pet is not suffering overnight is to call or stay at the clinic. This is not the worst vet clinic, it does have room for improvement and it is important for you to be a strong advocate for your pet and yourself. Get pet insurance if you can- it's hard to get for rabbits but since rabbits will need emergency vet care in their lives- worth it. I would not have written this review if I had been able to speak with a manager or received a response from the internal review I submitted to MedVet. *FYI- when they euthanize your pet, the meds will be slammed in fast. I looked away for a moment to play soothing music on my phone and missed looking into my let's eyes as he lost consciousness. I will always regret that.

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    9 months ago

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    8 months ago

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    2 years ago

    Emergency care when you need it quickly but if you have a choice get to MedVet Columbus

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    Ask the Community - MedVet Hilliard

    Review Highlights - MedVet Hilliard

    Again, everyone that we interacted with were informative & compassionate.

    Mentioned in 3 reviews

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    MedVet Columbus

    MedVet Columbus

    (203 reviews)

    They take great care of your baby. My little Pea spent 3 days at med vet. They called and updated…read moreme often. (Mezzer aka Pea)

    I'll be brief. I recently lost my beloved 6 year old cat at MedVet after his 4 day stay there…read more That loss was very difficult and painful enough, but the over $12,000.00 vet bill for his care and stay made his death much, much worse due to the sad simple fact that MedVet does not offer either any kind of a bereavement discount if your pet dies in their care or any kind of a discount to seniors living on a limited income. Those types of compassionate discounts are something that they very seriously need to think about offering. I think it would seriously help with their ratings (and their ratings could frankly use some help). I honestly do trust that they did everything possible to save my cats life and they all appeared very professional, very caring, compassionate and concerned. However, their billing policies shows very clearly that their final bottom line is that they are very much a "for-profit business" and you should have no illusions about that if you take your pet there for help. The first thing they ask about after getting your name and your pets name and why you are there, is your credit card information. One final thought......please carefully look over their other reviews here (I sincerely wish I had before I took my poor cat there) and then think about what you have read in these reviews a bit and then honestly ask yourself: "Why are so, so many of their reviews only one star?" T.S.

    MedVet Hilliard - vet - Updated May 2026

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