Great praise to Medstar providers, Ehrhardt & Thompson ! Excellent, professional, & compassionate ! These guys were awesome in my time of need, broke ankle in 3 places. They are the best of the best ! If I could get a pay increase for them, I'd do it ! Thank you gentlemen from the bottom of my heart. You 2 Rock! Your in my prayers. Ehrhardt, you go to Medical school & get all your degrees because you will excel. I'm still in hospital but doing great. God bless you both and to the Burleson Fire Dept. You all were great and thanks for putting up with me cause I can be a handful at times ..even at my age. read more

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Offered me the opportunity to be a part of a new program with a concierge until I was completely healed but randomly dropped me from the program without notification and before we really got anything started... Very unprofessional and a waste of time read more

Was assigned an ambulance for chest pains at the fort worth VA. I'm 100% service connected. They said I was not having a heart attack so I declined a ride to the closest hospital that could check on me. Weeks later I recieved a bill for 500$, for DECLINING the ride. Had I accepted the VA would have paid. At least so says this company. Nobody told me at the time I thought I was having a heart attack that if I decline the ride I would be billed for services "not rendered". This company is the bottom feeding night crawlers of the community. If you think you may die, call someone else. Talking to the VA, I get bounced around for two hours on the phone only to be finally told to contact a man who gives charity to vets..." call Bill out of Plano". Thanks Bill, I'm glad to know you have the VA's back. Dear Mr. President, please truly fix the VA. This whole thing has caused so much stress I may indeed have that heart attack, although I know I cant go to the VA if I do. Not unless Bill from Plano can afford the...BILL! read more

Absolutely the worst medical provider. Unprofessional and unethical. Their billing department is so disorganized! Sent my account to collections while I was still working with my insurance company on covering the bill. Once in the collections, the insurance will not pay it and Medstar told me there no way they can correct this issue. Instead of paying $100 for the ambulance service under my insurance, I'm now responsible for $1545! Unbelievable lack of professionalism and care! read more

I was transported to a Fort Worth hospital emergency room on 01/25/2020. I have been supplying an authorization number to Medstar for the last 18 months so that VA can pay my $700+ balance. They have incorrectly coded the claim and continue to bill me. I have finally sent a check to pay the bill in full to keep it from being turned over to debt collection. Great job, Medstar, forcing me to cover a bill that was authorized to be paid by VA! read more

Contacted Veteran's Administration for a disabled Vet with PTSD who was fearing for his life and saying UFO's, evil spirits, and fire were shooting out of his residence. VA stated for us to call an ambulance, and we contacted MedStar. Upon arrival EMT Caleb Cole stated there was nothing he could do for this disabled veteran despite protests that the vet made that they would be finding him dead in his residence soon. Mr. Cole was then asked to leave the residence because the veteran's case worker from the VA arrived. Mr. Cole refused to leave and the owner requested the police officer to have Mr. Cole leave. The police asked Mr. Cole to leave. Mr. Cole stayed at the residence despite being asked to leave by the owner and the police. Mr. Cole then proceeded to argue with the owner from the driveway. Owner explained to him that the driveway is part of the residence so Mr. Cole then proceeded to taunt owner from the street. This is concerning to think that this lack of professionalism and compassion for person is what is given from MedStar EMTs when a person is at their most vulnerable and needing help. read more