Today was the first time I visited this clinic. I had lab work done and Robert was amazing. He…read morereally knows what he's doing and made getting blood drawn hurt as minimally as it can. I was and still am very impressed! The nurse prac, Ryan was also amazing. He listened and made me feel like I was a person and not just a patient. I'm glad I went!

From the owner: About South Plains Rural Health Services South Plains Rural…read moreHealth Services is committed to providing comprehensive health care to patients of all ages. Located in Levelland, Lamesa, and Big Spring, Texas, the center addresses every single health care need their patients may have. There's no need to book appointments at multiple practices or travel out of the way to fill a prescription. SPRHS is a full-service family health care center that can address all of the basic health care needs of our patients, including medical, dental, behavioral health and optometry services. South Plains Rural Health Services is an FTCA deemed facility. South Plains Rural Health Services includes an optical store where patients can purchase glasses and frames after an eye exam, while the on-site pharmacy provides a convenient place to pick up prescriptions. Immunizations and laboratory services are also available. SPRHS accepts Medicaid, Medicare, and most private health insurance plans. They also serve individuals that are not covered by health insurance. Patients are charged for services on a sliding fee scale based on the household size and income. In accordance with federal regulations, proof of income must be provided for the patient to be eligible for any sliding fee discount on services. The center's highly qualified staff includes Medical Doctors, Nurse Practitioners, Pharmacists, Dentists, Dental Hygienist, and Licensed Counselors. Patients of all ages are welcome...

The labor and delivery staff are absolutely wonderful. Doctor Monica zancanato is a wonderful…read moredoctor. The anesthesia group falls short in my opinion, God complexes aren't attractive especially when you cause spinal situations. Had a second opinion done by one of their female anesthesia doctors and her attitude was horrible so that was unfortunate. Don't recommend them but who knows they could've been biased towards me since they messed up. Also the front staff registration lady, if you go in, she's the staff on the left, she's horribleee and needs to find another job asap or be fired. She is extremely rude, and I mean extremely! I'm shocked she's employed at a godly based hospital. I'm not sure how she keeps her job with the attitude she has JUST being a registration staff.

No one likes to have to go to the ER, but today my son had to go after a work accident. We were…read moreseen promptly and my son's injury was already being attended to while I dealt with the related paperwork. He was in and out in less time than I spent in triage the last time I went to an ER, and I went to one of the big hospitals in Lubbock! He was taken care of professionally and quickly! Doesn't get any better!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

This is a copy/paste from a poor experience at Star ER: I do not recommend going to Star ER. I was…read morevisiting from out of town and got sick. I went to that hospital and paid my co-pay, just to be told by the doctor "you meet all the requirements for strep" and was sent on my way with antibiotics. The doctor didn't even run simple test like flu or strep. He checked my breathing with his stethoscope, that's it. I then received a $400 bill from my insurance. I will be disputing this. The next day, I was worse and could barely breathe. Since I was worse I had to visit the emergency room, again. I chose to visit Exceptional Community Hospital Lubbock. I highly recommend going to Exceptional. At ECHL, they tested me and I was negative for strep and flu. I ended up having a cat scan was advised I had an Peritonsillar Cellulitis. I was given morphine, antibiotics, and a steroid with advice to follow-up with an ENT. I'm still in treatment, having to see Allergist, ENT, PCP and a GI Specialist. Dr. Roger's and his staff were so friendly, patient and informative. I felt like they really cared. I had a $200 co-pay, which was steep for the unexpected burden on my vacation. I was able to set up a payment arrangement by paying something towards it and waiting for the bill. This relieved additional stress. I honestly feel that this hospital saved my life. Thank you Dr. Roger's and staff!!!!!! Notable: Fast service, caring, knowledgeable, and clean atmosphere.

If you are looking for caring, and very friendly nurses please make your way down to Dr. Hughes…read moreoffice! Also, it's so hard to find a Dr. that really cares about what is ailing you... I found that seeing Dr. Hughes I leave more informed and feeling soo much better! Teresa Dailey is his NP and she is as informative as he is. Most the nurses there are Bilingual so that also is very big help!

I got fantastic and quick care for my type two diabetes while storm chasing here. I was super…read moreimpressed and would highly recommend.

Place is a joke. Nurses are horrible. Came for allergy shots and you would think I was there for…read moresurgery. Always made me fill out forms every time I visited, questioned what I was there for because they didn't know, and never knew what was going on.

I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.

I had been to several treatment facilities and sober livings prior to stages of recovery. I think…read morethe difference between those places and stages of recovery is the strong sense of community and support that was always readily available to me whenever I needed it. I moved from the east coast which wasn't an easy decision for me to make but the folks over at stages made that transition less difficult as they became family to me. I can honestly say that stages made more of a positive impact on my life than anywhere I had been before. I don't know how to be grateful enough for the people at stages because without them my life would not be where it is today!

Stages of Recovery has been home for me now for several years, the staff here have supported me…read morethrough some good and some bad. I can't express the gratitude I have for this place and these people in words. Stages of Recovery has shown me that I can live a life free from drugs and alcohol and actually achieve something. There's no other sober living out there like it.