I wanted to wait a while before leaving a review. I first visited this medspa in January 2025 to…read moreget treatments for mild acne scarring. Two years of consistent tretinoin and spironolactone use had finally cleared my adult hormonal acne. I only had some pinhole or ice pick scars that I wanted to improve. My first visit was pretty good. The receptionist ignored me upon arrival. It took the owner to come out and greet me and let me know to sign in on the small tablet for my appointment. We then went back and discussed my issues and took images. She noted that I don't have problem skin, just some mild dryness from daily tretinoin and that I should decrease to maybe every other night and she felt my scars could be improved. I'd booked for a package of 3 microneedling sessions, but she proposed RF microneedling OR Halo laser treatment to get me better results. After I struggled to decide, she advised we start with RF and maybe do Halo at a later time. That session was great. I had hardly any discomfort and I really liked how my skin looked when it healed. I could see some improvement. For my next visit a month later, I arrived and the spa was closed. They'd accidentally booked me for a Saturday that they were not open. I got rescheduled and for that visit I was fine to continue with RF microneedling. A few more sessions would probably give me the result I wanted. We started to set up and then Tamika suggested we try Halo this time. That's where things took a turn for the worse, unfortunately. We switched rooms and got started and that laser HURT. I immediately asked if we could switch back to RF but she encouraged me to continue and told me this is what I needed. She was super sweet during the process and even held my hands when she got to the cheek where my scars are deeper. Afterwards, she provided some aftercare products to use for the first week, including some thermal spray that as a god send those first few hours. I have to add that she comped that visit to make up for the mix up the previous weekend, which I really appreciate. During the heeling process, I noticed as my MENDS (the tiny dark scabs that look like coffee grinds) were falling away that I had some pimples underneath. I texted photos and asked if everything was ok and was assured it was normal. Over the next several weeks, the MENDS came off completely, but the acne only worsened. It was deep, inflamed cystic acne. I researched on my own and learned that acne can happen because your skin swells in response to the laser, blocking your pores, but that it should subside as your swelling goes down. On day 10, I used a q-tip to dab some salicylic acid gel (Paula's Choice) on the pimples and it stung. So I rinsed it off. Clearly my skin wasn't ready for any topicals. I reached out again for advice. This time I was out of town because my mom was sick. We agreed for me to come in when I got back so she could take a look. When I got back, I reached out and didn't hear back for a few days. My messages since have gone unanswered. Fast forward and I'm about 2 months out from Halo. My doctor prescribed a round of antibiotics to help with the acne since I couldn't use topicals for a while. That helped a bit, but never totally cleared the breakout. It was at least calm enough for me to resume wearing makeup. My skin can now tolerate topicals, so I've resumed tretinoin. I have a face full of cystic acne again. I hope this is just the retinol purge that happens when your skin is getting used to the rapid turn over again. So I went for acne scar treatment and am left with slightly reduced scars but a whole new crop of the deepest cystic acne I've had since college. I'm trying to heal it gently without causing any new scarring which would literally be the opposite of what I wanted. I will never undergo another laser treatment. If I try anything else it will be microneedling or maybe a chemical peel, but I need to research that further. My score reflects that Tamika is kind and I really enjoyed my first treatment. However, ghosting me when the laser treatment didn't go as planned is really not good business practice. I can't say she is at fault or misused the device. Maybe my skin just really didn't like the laser, but it would have been nice to get some sort of support or help. I had to go to my gp for the antibiotics and the dermatologist who writes my tretinoin script ordered me some hydroquinone to help with a bit of hyperpigmentation that I didn't have before. I think it will ultimately be ok and my skin will return to baseline but it has been a LONG and somewhat unsightly process.

One thing I appreciate the most in people is honesty. And when a business offers me that for free,…read morethey have my utmost trust and loyalty! Exclusively Radiant cares about about their clients needs and will make sure they're getting the right treatment for their concerns. Tamika and Kristen are simply amazing. These ladies go out of their way to give you a great experience.