I've purchased from Medieval Collectibles a couple times now and have been happy with the products they provide. My most recent experience has compelled me to share my opinion of their service. The renaissance fair was less than a month away and I hadn't yet prepared for my Landsknecht impression to join my brother and nephews for this annual event with family and friends. The event was just 17 days away and there was much to be done in order to make my impression a lasting one. I was concerned with the shipping time and noticed the recommendation listed on their website regarding the importance in reaching out to their support team to specify any time sensitivity on orders. Liz in customer service replied via email and also contacted me via phone to ensure that I received her detailed email. She had clearly itemized the articles of my order which would delay the shipping and offered multiple alternatives for my choosing. I found Liz to be a thoughtful, attentive, polite, well spoken individual and overall quite the friendly person to interact with. Upon reflection of this experience, I can clearly recognize that my sole reason for which compelled me to share my impression here are purely due to Liz and her handling of my concerns and the care she put forth in response. Medieval Collectibles is fortunate to have an employee such as Liz - who alone has proven to raise the perceived quality of a product in her keen, vigilant handling of the customer's concerns. Merry Christmas Liz & to all of Medieval Collectibles. Spieß voran, drauf und dran! read more

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They are simply a bad website. Lied to me about product availability and delivery, did not offer viable solutions to the problem they created, and they delete negative feedback on their website. Order from nearly anywhere else, this place sucks. read more

Hey, I just wanted to say a huge thank you! I got my pants in time for the Renaissance Faire, and I'm super excited. I really appreciate you getting them to me on such short notice--it was cutting it close, but you made it happen! I love them, and I truly appreciate the effort. Five stars all the way! These guys are great at what they do I really appreciate it the material and everything. read more

Medieval Collectibles - These were the pants I need it - Jewelry Near Me - Princeton, Indiana

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Fast shipping, good prices and products. Horrible return service. It takes weeks to get a refund after they receive the items. read more

As a costume designer, I have ordered from Medieval Collectibles many times over the years. I have noticed a notable decline in the service and quality of their pieces. I have a piece (leather jerkin) that I bought several years ago. I ordered the same item again as I needed a duplicate to use it in a show, and the product that has the same name and description is now notable cheaper and lower quality. I also used to experience very quick and effective customer service in regards to orders and returns. I imagine with the rise in popularity of Renaissance fairs and historical costuming generally, their site has more business than ever. But it appears their staffing has not kept up with this demand. I emailed about an order that was suppoed to arrive weeks ago and it still took customer service days to respond, and have not been very helpful in the process. I think they have a great array of pieces, and would recommend them with caveats, especially if you're on a tight theatre timeline. read more

Perfect top hats! Very difficult to find affordable top hats that are comfortable. These are comfortable and fit perfectly. We tried 6 other top hats prior to these. None were as good. We added our own feathers for extra flair! read more

Medieval Collectibles - Perfect top hats! - Jewelry Near Me - Princeton, Indiana

The only positive things I can say is that the website was fairly easy to make purchases from and that the product arrived in decent quality upon arrival. When ordering a pair of boots that were listed on the website at the time as "In Stock" they were not in fact "In Stock", and were not in stock for at least 4 months. Medieval collectables rely on notifying customers on a single sent email which is promptly dropped/closed/and ignored if no response is sent back in a timely fashion and their customer service makes no attempts to make telephonic contact with their customers. More Over, if their product IS on hold, they seem to have the expectation that you have to monitor for their email correspondance on a daily basis to check in with them to see if the product is in stock or being shipped as they will not be providing any updates nor any warnings as to when the product does come in and they ship it out. So yes, there is the expectation that the customer puts their entire life on hold while they wait on them to be able to fulfill orders that have already been paid for. Unfortunately, I was out of town when the boots finally shipped for the first time, and I did not see the email while I was away...frankly, after waiting 4 months, I did not expect it to be shipped out the day after I flew out of town. Fortunately, my son was house sitting... unfortunately, UPS did not adequately leave a notification that they were holding a package instead of dropping it off as they do with every other package, and eventually sent it back. I was finially called by Medieval Collectables because the package was eventually returned to them, something they couldn't be bothered to do at any point prior to shipping out the product, to inform me that they could either return my money less the delivery or return fees OR they could charge me an additional shipping fee and the return fees to ship it back out to me again. There was absolutely NO Customer Service accountability nor desire to fix their customer other than to charge me twice for the same well overdue delivery with an additional return delivery fee on top of it. I was quite clear that the cost of bad business would be a poor review, but I will give 2 stars because I did EVENTUALLY get my product in the end, despite being extroted for it in delivery and shipping fees that exceeded the value of the purchase itself. read more

do NOT buy from this store. decently fast shipping and quick customer service when I emailed, but extremely expensive for a low-quality and pathetically small mace. when I went to do the return I had to make a paypal account and then pay $16 for a return label. I only got $48 back for a $64 item and had to email again to receive it. not worth it, will avoid in the future read more

I ordered a "worn gold skull bowl", but received any black and silver skull planter. On the website and on my shipping label it had the correct item name. "worn gold skull bowl" I am at the box and on the skull it was labeled skull planter. when I tried to get an exchange, I was told that it was the correct item and that is just a preference and what they listed as and what their supplier has it listed as. And even though it was not a bowl that they had it listed, it says it was the correct item and I could not get a refund on my return of any more than 35%. The same item planter is listed on Amazon for $13. listed as a planter. read more

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WARNING do not order this unless you want to wait for months and deal with lengthy customer service emails where they opine on global supply chain delays. The product I ordered is still on backorder and the business ended up cancelling my order. I placed an order for it 2 months ago as a birthday gift. They told me it was out of stock and would be 3-4 weeks until they had it in to ship. I sent many emails and asked for many updates as delays continued to get longer and longer. They refunded me $8 and eventually cancelled and refunded my order (against my wishes) when I asked for more accurate information. Again, I ordered this June 19th and have still not received it as of August 10th. Edit: I just want to emphasize that I never cancelled this order or requested a refund -- I wanted the product I ordered. The business cancelled my order because I was persistent in asking for accurate updated shipping/restocking information and presumably they didn't want to deal with fulfilling the order. I understand that shipping delays happen, but I've never in my life experienced a business repeatedly missing their ETAs before cancelling altogether just because someone was asking when they would receive their order that was 2 months overdue. Unreal. read more

I got a bodice from here for my first ren faire and I was super impressed! I ordered it the week of and it came within 3 days which was the time listed for my area. The bodice is absolutely gorgeous. It's true to color and size, the design is flawless and the lining gives it a sense of refinement. I wore it all day (6-8 hours) and it held up beautifully. I would buy an entire wardrobe from them if I had the cash. The only comment I would make is that shipping costs a bit so be prepared for that. Otherwise it's an amazing piece for a relatively cheap price especially if you consider the relatively small market for medieval clothing. read more

Recently I purchased a black all cotton canvas shirt I believe was made in Germany that I am in love with. Although the wrist closures are ineffective, I am so appreciative of the quality of the garment. I believe it was called Anselm or Ansur or something like that. The woman on the was magic in directing me to the right product due to my big frame, and fabric needs... i am not easy to dress. The price was fair, the shipping as well and very fast! All in all a 100% satisfying experience! read more

Hello, absolutely loved the lamps. Fast shipping, packed with extreme care. Both myself and fiance are very very happy with our items. Will shop with them again. read more

Medieval Collectibles - Purple dragon on cross table lamp - Jewelry Near Me - Princeton, Indiana

company is perfectly content selling items that are two sizes too large and then saying "it's within spec". also claimed that the boots i ordered were hand made, i would only accept this if you consider nike shoes hand made. when i went to make a return they made me go back and forth for 2 weeks taking pictures and waiting for them to respond. says it takes 7-10 days to process a return and are perfectly content to wait until the 10th day to process. sad part is that i really liked the boots i ordered aside from the size, but if i can't trust the size because of the range they allow then there is no way i would buy from them again. read more

I bought one of their midevil shirts for a friend that I wanted to give him for Christmas. I placed this order over a month ago. The site tells me it would be here in 1-2 weeks and i'd receive tracking from UPS. 2 weeks goes by and I haven't received my order so I emailed the support staff who replied to me pretty quickly and told me my order wasn't in stock and assured me it would be here before Christmas. I never got any status checking from this place so I can track my order. I came home today. (I sent the email a week prior to this) and the package is at my front door which surprised the daylights out of me and I was happy. Product is exactly what I wanted and have no complaints. I just wish this place was on top of sending me the notifications at least. Thanks for replying to the emails I sent and promising me you'd get it here before Christmas. Realistically this is more of a 2.5 star experience but maybe i'm just in the right spirit of Christmas/holidays and just saying 3 stars. Happy Holidays. read more

I ordered Victorian boots online and they are amazing! Fast shipping and a fair price for a high quality item. I would absolutely shop here again. read more

Medieval Collectibles - Jewelry Near Me - Princeton, Indiana

I urge extreme caution before ordering anything from this company. They sent me the wrong item, no big deal I sent it back and then expected them to immediately send the correct product...but no. As soon as I had to return something everything changed. I returned the item weeks ago, they acknowledged they have it, but are refusing to "inspect" and process it because they're too "busy". After weeks of patiently waiting I decided to just cancel the order. Now they're refusing to refund my money because they're just too "busy". They're not sure when they won't be too "busy", maybe weeks from now who knows? At what point is this considered theft? I'm contemplating filing a police report and going to my bank to see if anything can be done because this is over $500. So please beware, this is very shady behavior and should be illegal. read more

I purchased a flamberge sword from this vendor, https://www.medievalcollectibles.com/product/german-landsknechte-flamberge-sword/?matchtype=&keyword=&gclid=Cj0KCQiA5OuNBhCRARIsACgaiqV0sPP0x6pEA2oyoSMrSJkv4fN-bG5OCJXzlRy4ECIdgikAf9zyb_kaAsoKEALw_wcB The thing is unusable for any sort of HEMA or reenactment, because it is too damn heavy. Stood with and without it on a scale its somewhere around 22 pounds. Would be helpful if they mentioned that on the product page. Blade is almost an inch thick with no edge. This is purely of decorative value. For roughly the same price you can get an actual usable blade from here https://hemasupplies.com/ . They charge you $200 for an oversized box. Thought I would get an actual storage case, no just 2 cardboard boxes taped together. I sent it back and they are claiming all kinds of damage, even though I never used it and returned it in the original packaging per the return policy. Now I'm having to dispute the charge through Paypal, and I'm likely out over $1k after shipping and tax. Do not recommend this product and definitely do not recommend this seller. read more

These people are amazing - I have to say that I am very impressed with both their superior customer service AND the quality of their products! I have made several orders for a costume build and had to make a few adjustments to some orders, and they were quickly responsive and efficient. I highly recommend Medieval Collectibles. ---Jeff H read more

Needed a display sword to go with my 14th cent. suite of armor, but there was such a large selection I was lost, so I fired off an email to there Customer service department, and recieved a fast response, after explaining what I needed the sword for, Liz of customer service was right on it! Sending me links to many swords that would work for me. I purchased a sword, and recieved it via UPS lightning fast!! If your a first time buyer,,and need a little guidence choosing one of there hundreds of products, then I would highly recomend this company for all your armory needs! read more

Just wanted to say THANKS! I was the hit of this past Christmas with my Santa suit, but what brought me over the top where the accessories I bought from Medieval Collectibles. I find it funny now that my nephews and nieces still call me "Santa". Now I have to create a party with some theme that I can have friends and family get hooked up with my new friends at MC. Again Thanks for making my party the best in the past 10 years. read more

Medieval Collectibles - Jewelry Near Me - Princeton, Indiana

I absolutely LURVE Medieval Collectibles to *death.* The staff have come through with all of the necessary clothing, underpinnings, and accessories for my first faire season and they came through again with what I needed for this year, plus a mouthwatering selection of various prefab outfits, several of which I've ordered and which are all outstanding. Amber is absolutely wonderful. I will continue as a customer until I can't anymore! read more

Do not buy from ! Bought matching set , didn't match . When asked for them to send me a matching one , I was suppose to return one but they refused to provide shipping label even though the mistake was on their end . read more

I've bought from Medieval Collectibles for years, but apparently being a longstanding customer merits no sympathy if and when things go wrong. Their customer service is terrible. I returned a gift and was told there would be a waiting period, as it was currently out of stock. When I contacted them after the initial period, they told me they didn't carry that item anymore. Turns out they do, but under a different name; why wouldn't the rep just tell me that? Trying to order the new item proved to be an awful ordeal. They insisted they had partially refunded my order, but I showed no record of it. When I told them that, I got a verbal shrug. I guess my missing money is none of their concern. They made NO EFFORT to remedy my situation. I have had few encounters with less helpful people than the representative I talked to. You can easily buy the same stock they have on their website (and their sister site, Dark Armory) other places online, and I suggest you do. These people do NOT deserve your patronage. read more

DO NOT ORDER FROM THIS WEBSITE! I ordered 3 items and paid for 3 day GAURANTEED shipping, only to receive a UPS update stating that the product was delayed. When I tried to file a complaint with the company I was told that UPS does not guarantee 3 day shipping, even though they literally state so on their website! This company makes their money by marking up poorly manufactured items, and then charging customers who don't receive anything in return. They are an absolute scam by the very definition of the word itself. read more

Was very pleased with my order and the speed at which it was processed, the customer service welcoming me to the site and for ordering was very nice. I would definitely recommend read more

Just because they have a photo of it online, doesn't mean that they sell it. I'm so confused by the customer service of this company. When I originally found this place online, I bought almost $400 in merchandise. I was happy with the beautiful products. My sister, seeing my excitement, bought me a $100 gift from this store for my birthday. That item was out of stock and the customer service rep notified us that it would be shipped when it arrived back in stock. FOUR months later I was still waiting with no communication on the ETA of the item! So I reached out and asked if I could just pick different items. I did NOT ask for a refund, I just wanted something else. This began a long stream of emails with a customer rep about which items I could or could not have. When we finally agreed on a handful of small things, I was told that I still had some money left over. So I picked a few more items out to complete the order total. The Rep replied that I could not pick any more items out and that I must receive a refund. What? A store that prefers customers to keep their money and not sell an item? I'm very confused by this business model and will not shop here again. Which is a shame, because I love the brands they carry and am one of those people that drops big money on 'toys'. I got the feeling that they just didn't want to deal with me anymore, despite the fact that I was trying to work with them, being nice in my emails, waiting four months and in the end didn't get the original item that they sold online (despite it being out of stock). Woof. read more

I purchased a Mystery Box for Women and a dress from Medieval Collectibles and I couldn't be happier with what I received! You get at least 4 items in the box and they were all top quality and beautiful. I even had all I needed for a full outfit! I was blown away with the selection for the price. Very Satisfied. I also ordered a dress and the one I received, though it was my size, it ran small so I had to send it back and get a size up. I had no issues at all making this happen. Contacting customer service was a breeze as they were quick and attentive to my needs. They always retuned my emails same day. Because of all this I now love this company and will definitely be ordering from them again in the near future. read more

YALL ARE SO AWESOME!!! I ordered for the first time with y'all for my daughter's birthday.. She lives in a different state than I do. So I had y'all send it TRUSTING... and OMG!!! She got it the day before her birthday... The wrapping was WONDERFUL the yoga dragon is perfect an the wind chine is beautiful... it all made her cry.. THANKS Y'ALL... read more

I had a great experience ordering through Medieval Collectibles- even with a minor hiccup in my ordering! I had placed my order and never got a shipping notification, so I reached out through the site's live chat and got a response almost immediately. I never received tracking info as I was getting worried I wouldn't have it in time to wear to my local Ren Fest. It ended up arriving in time and I am VERY happy with the quality of the cloak that I ordered. It was a really chilly day, and it kept me warm and cozy! I was slightly frustrated by the lack of communication, but everyone that I had interaction with was helpful! read more

I've been wanting a helmet for some time now, and when I went browsing I found a lot of independent sellers from India, but I wanted to support a US based company. Medieval Collectibles sent me two separate follow-up emails to ensure my happiness. I put in my order on 6/1/2020, and received it today on 6/4/2020. The order was accurate, and the quality of the items was excellent. Thanks so much! read more

I posted a negative review a bit back. But they have since made every effort to contact me. When I spoke with Amber, I realized that they are honestly doing everything that they can to get UPS to deliver my package. So I am gladly eating my words regarding this little mix-up. These are good people. read more

I ordered a pirate vest. The vest is very poorly designed and will not fit even though according to the size chart it should be too big. The back of the vest has what looks like rag poorly laced way too long. Customer service is even worse they just argued with me and said the measurements were right. The vest should be able to be unlaced and put on like a button up shirt. But the vest cannot be unlaced because the unfinished shoelace is knotted on the ends. If you unknot it the shoelace will fray. While I was talking to customer service trying to explain this to them they hung up on me. read more

I recently purchased a Lenora Premium Cotton Tunic as part of a costume for a film production. When it arrived, there was a couple of spots, and the thread was pulled/damaged on the same area. I reached out to to Medieval Collectibles and received prompt and excellent customer service. They immediately gave me several options to make it right and were very cognizant and respectful of my tight filming timeline. Aside from the issue mentioned above, the product was very well made and fit as described. I would definitely recommend this company! read more

Absolute joke of a business. I order a wall ornament and and they email me back saying its out of stock and the wait time is about 2 months till its at my door. I say that's fine I can wait and after 2 months I email them to see if my item is shipped and they then tell me after 2 months the item that I ordered was discontinued when before they said out of stock. I then struggled to get a refund because of the person not wanting to give me my money back and just trying to make me buy a different shitty item from this awful site. She finally gives in to refund me my money and I was refunded 23 less dollars!!!! I even asked about it and they wouldn't reply to that email. If a business is that desperate for 23$ I don't think anyone should be buying there products. read more

This place has the WORST customer service. I ordered a custom shirt, and when I got it the shirt was ridiculously out of proportion. Clearly the amateur seamstress followed the measurements literally rather than size according to the pattern. The result is a shirt that hems at about my navel. We took the measurements as given. My wife worked in fashion and I'm an artist, so we know how to take measurements, especially when THEY provided the instruction. They never sent an email confirmation. Never sent us the final dimensions. Nothing. Customer service was deliberately obtuse and rude. I reversed the charges and will go all the way to small claims before I let these buffoons cheat me. Avoid at all costs. read more

I ordered a French Excalibur sword. At fist all was fine. About 3 weeks later the Hilt was becoming loose from the Blade. I sent them a video they paid for shipping back then i was partially refunded they stated that the Hilt was not loose even with the video of it loose , your only talkin 15 dollars but this is bad practice if you supplies are crap admit it read more

I made a couple orders yesterday and today I was notified by Customer Service that not one, but two of my requested items were out of stock. I was contacted by phone and e-mail. I used e-mail since it was easier for me at the time. I was given different options since it was "iffy" that I would get one of the items in time for an event. So I picked a different one. Then a little later I was asked about the 2nd item, a coat. It was also out of stock, but the date needed for the coat is a couple months away so it is all good. Everything was worked out and I feel great that everything would be received in time. I thought it was awesome that I was notified and given options. Most companies don't do that and stuff just arrives later than you expected. Thank you again! read more

Made purchase in november. Christmas passed and still no item, and no communication. I contacted them to be informed that the item was on back order. I requested a refund which they said would be issued in 1-3 business days. Over a week later, still no refund. What a hassle and waste of time. read more

This has by far been the worst company I have ever bought costumes from. Over $360 worth and I still had to pay over $50 for shipping, received them 2 months after the estimated delivery day, and would have had to PAY AGAIN just to return them then get 15% deducted to "re-shelf" them. I ended up just donating the costumes since we weren't able to use them for Halloween. Really had high hopes about using them. SAVE YOURSELVES THE TROUBLE! read more