l0/l0 It's never good to be in the hospital. This was not a bad place to stay. Professional staff…read moreand care is l00%. - Kennedy Gbenedio

Unfortunately, I have experienced a systemic breakdown in patient care, hygiene, and clinical…read morecompetence across multiple UC Health departments. To provide full transparency, here are the specific issues that have forced me to make this change: Ophthalmology & Vision Care * Hygiene and Professionalism (Clifton): The technician performing my eye exam had such poor personal hygiene that I nearly walked out of the office. * Disregarded Patient History: I explicitly warned the eye doctor about my severe sensitivity to dilation drops (past reactions caused 24-hour dilation and 3 days of severe sclera redness). He used full-strength drops anyway, leaving my eyes painful and sore for 3 days. * Informed Consent Violations (Dr. Hutchins): Without asking my permission, Dr. Hutchins brought in multiple students to view my retinal hole. After he and an intern examined me, the intense bright light triggered a severe headache. When he ordered another student to "get in there, you need to see this," I had to firmly advocate for myself and refuse. * CEI Blue Ash: I switched to the Blue Ash location specifically to avoid the environmental issues at Clifton, but the clinic still fell short. The doctor smelled as if she had not bathed or cleaned her scrubs. Orthopedics & Neurology * Unprepared Intake (Dr. Donaworth, West Chester): Dr. Donaworth failed to review my medical history or evaluate X-rays of both knees. Consequently, he completely missed that my Osgood-Schlatter was knocked off in a 2019 accident. When he casually suggested physical therapy, I informed him I already ride a stationary bike for 30 minutes every morning; his dismissive response showed a complete lack of preparation for a new patient. * Inadequate Testing (Dr. Ross): Dr. Ross was deeply disappointing. He performed a nerve conduction test using only external stimulation and failed to find my ulnar nerve issue. Despite me reporting a total loss of strength in my left hand and an inability to open jars, he never checked for De Quervain's tenosynovitis. (By contrast, Dr. Shaftel immediately recognized the issue, identified a knot at the base of my thumb, ordered an X-ray, and began successful treatment). * Positive Note (Dr. Grawe): Dr. Grawe provided my only positive experience outside of your office, and the physical therapy team at Varsity Village was exceptional. This is how health care should be from all doctors. Cardiology & Diagnostics (Dr. Naz's Referrals) * Sleep Study: After waiting 6 months to get a sleep study done through UC Health, they called a week before and canceled the test. They wanted to reschedule the test for 3 months from the original appointment. Thankfully my doctor recommended going to Sleep Management run by Dr. Corser who is part of the Christ Hospital network. The office appointments and the study were completed in two weeks. * Faulty Equipment & Skin Damage: Dr. Naz ordered a heart monitor and assured me hypo-allergenic pads would prevent past skin reactions. Instead, I developed severe, oozing, raised rashes that poked through the gel membrane. The severe, needle-like pain forced me to stop the test. Additionally, the device was faulty, draining from 97% to 21% battery in just 8 hours. * Scheduling Failures: I was told the earliest heart MRI appointment at Clifton was December 23, 2026, completely missing Dr. Naz's 3-month medical window. Only after I called to cancel--noting I secured an August 22nd appointment at The Christ Hospital--did a UC Health opening suddenly appear for August 28th. (Christ Hospital has since proactively moved me up to August 18th). * Unsanitary Facilities (Clifton Stress Test): The stress test technician noticed my severe chest sores from the monitor, then proceeded to sand and alcohol the open sores off to attach new electrodes. When I used the restroom, I found feces on the toilet and urine coating the floor under the bowl. * Unclean Clinical Environment: Upon entering the scanning room, the technician, Clovis, explicitly warned me: "I would not recommend setting your bag on the floor, it's not clean." Receiving a medical test in an environment the staff openly admits is dirty is deeply alarming. * Invalidated Test Results: During the stress test, the technician, Mallory, accidentally hit the stop button while taking my blood pressure, interrupting the procedure and making the validity of the final data highly doubtful. * Dismissed Neurological Symptoms: The pharmacological injection induced a severe headache. When I expressed concern due to my grandfather's history of stroke, I was told not to worry unless my blood pressure topped 220. Later, when I told Clovis I could feel my heartbeat and saw pulsing in my eyes, he ignored the comment and escorted me to the door. * Severe Post-Test Complications: On my drive home on Monday, both of my arms became so weak I questioned if I would make it home safely.

Had to visit this center today. Look, I know that nobody wants to talk about having a colonoscopy,…read morebut most people get these after a certain age. Everybody there was very professional, friendly and answered any and every question. I like the way they warm their blankets for you while you are waiting for the procedure. Was a little worried as when we got there the entire waiting room was almost filled. I arrived at 9 am per schedule, and they called me back at 9:05 which pleased me. Nobody wants to be made to wait for something that isn't altogether a pleasant thing to think about. I would come back again when the need arises.

Needed to get stitches and I wanted to avoid a long wait so I went to Mercy today and had an…read moreexcellent experience! I was seen promptly and all the drs, nurses, staff were very kind and friendly. I received great care in about half the time!

Dr. Evanko is the first ER doctor who has seen my daughter and truly listened, processed, and…read moreoffered excellent care and insight. Feeling heard is critical when experiencing a medical crisis, and she surpassed all expectations. So grateful!

1-Star Review Title: Corporate Dictators, Not Caregivers ​If…read moreyou want a healthcare provider that treats you like an individual human being, listens to your concerns, or collaborates on your care, stay far away from this office. ​I am a long-term patient who has successfully managed my blood pressure with Lisinopril for 30 years without issue. During my recent visit, I requested to temporarily delay elective, routine baseline labs because I am currently making major, successful lifestyle modifications and want my body to settle into its new baseline first. ​Instead of treating me like an adult or working with me on a reasonable timeline, the nurse practitioner became instantly militant, combative, and completely shut down the conversation. She refused to let me speak or explain my health timeline, and immediately resorted to coercion--threatening to completely withhold my critical maintenance blood pressure medication unless I complied with their demands right then and there. I had to demand a manager just to secure a basic 30-day refill so I wouldn't go cold turkey. ​When I escalated this to the practice manager, expecting professional oversight, he doubled down on the same rigid, "check-the-box" corporate bureaucracy. They made it completely clear: their mandatory quotas and insurance-driven protocols matter more to them than patient autonomy, dignity, or safety. ​This is not a patient-friendly clinic; it is a corporate medical factory in bed with the insurance companies to maximize lab fees. They don't listen, they don't collaborate, and they will gladly withhold your maintenance heart medication to force you into compliance. Save your time and your money, and find a real doctor who respects your rights as a patient.

Rude staff. Nothing Christian like about some of them. They lie just to save their own selves even…read morewhen they were proven wrong specially HR. Waste of time. And would not attempt to go here or work here again.

Poor customer service only highlights questionable medical services. First off, this is my…read moreexperience and your experience may be different. For your sake, I hope so. Ever show up to an appointment 10 minutes early and get a lecture about being late? That's how my experience began. Then, after collecting my information I am told they won't see me because my secondary insurance is Caresourse and I have to pay out of pocket. Okay, how much? Doesn't matter, we only take payment, no insurance for what I needed. Again, how much? We won't see you. You mean you refuse to see me? Isn't that against the law? We're private, we don't have to follow the rules. Hmmm. Can I talk to the practice manager? Sure. Person, looking very sloppy for a medical professional comes out and continues with the company line. Never seen a business that won't take money. Anyway, ask for practice manager's name, crickets. Ask for name and number of overall manager, given no name but general number. Ask for name again, get name, maybe - when I called they never heard of person- then get called asshole behind my back. I guess there's a reason corporate never heard of this person. Maybe they don't exist. Not sure I'd trust these folks to apply a bandaid if this is their idea of quality patent care.

They screwed up my lab work and refuse to make it right. My lab work was canceled because the…read moreNurse Practitioner used the wrong codes. Now I'm two days sicker and all they will do is offer to do more lab work and make me wait another two days. If all you want is a strep or Covid or flu test you might be ok going here because they do those in house, but for anything more complicated do not trust your health to this place.

0/5 stars if I could!!! I had an absolutely unacceptable experience at this lab. I was stuck 11…read moretimes for a single blood draw draw. After multiple failed attempts, I was told there were "no other phlebotomists available" to try which is incredibly concerning for a facility that performs lab work all day. To add to this, the same needle was readjusted and reused multiple times during attempts. At no point was there a pause to reassess, bring in someone more experienced, or offer alternatives. On top of that, I waited over 4 hours to complete labs, a drug screen, and a physical. The entire process felt disorganized, poorly managed, and lacking basic patient care standards. As someone in healthcare, I understand that difficult sticks happen. But 11 attempts without escalating to another staff member is not acceptable. I would strongly reconsider coming here if you have any other option.

This is the worst most rude and awful business I have ever been to. I would recommend you run. You…read morewill wait all day by people who tell you your wait will be shorter, and they will insult you when you ask how long it will be.

My Dad was sent to this section of the hospital for 5 days after being in the ER for falling…read morebackwards and hitting his head. We didn't see a doctor all day even though we requested numerous times. Finally met with one at 10pm, no answers will get update and consult next day but ended up taking 1.5 days after to get a care plan. Only doctor we saw day one just stated he wasn't a candidate for surgery. Care has gotten bad, if my sisters and I weren't here to advocate for my dad who knows when he would be seen... also never got his CPap machine set up

From the owner: As the region’s only academic health system, UC Health provides an unsurpassed level of health care…read moreand expertise to the Greater Cincinnati community and beyond. Shaped by a rich heritage, and an affiliation with the University of Cincinnati and its College of Medicine, UC Health combines clinical expertise and compassion with research and teaching - a combination that provides patients with options for even the most complex health conditions.

Third floor of the Barrett Center. Two unprofessional receptionist that are african american women…read moresits and gossips about patients behind the desk. Speaks loudly, no repspect for hippa. But called me angry because I addressed my experience. Whoever the manly PCA they sent should've stayed in the back as her presence wasn't needed and could've caused a situation they weren't prepared to handle.

I have been a patient here since 2019, and familiar with the doctor and nurse and the receptionist…read morefor scheduling purpose. The service is always good, and anytime, you have questions or need rescheduling your appointment, you can always call and solve your problem, which is very good. Compare with Shanghai, the hospital there is so busy, and you really won't be able to talk to your doctor or nurse on anything on the phone except you go to the hospital. What i don't like is every time i went there, it's a long waiting. Sometime i could wait for two hours for my appointment. I guess I'm an easy patient, never use more than 30 mins of the doc time. But i guess the nurse could schedule the appointment base on patient, some patient require more time, then give them more time. Just don't schedule everyone at 30 mins interval. My doctor has been disappear for almost a year now, i have been seeing the nurse practitioner two times this year, finally this time i get the new doctor! She seems nice. But i still hope my original doctor could recover soon!