Have been out of service for 4 days, can not get a tech for 3 MORE days. Was literally on the phone for 3 hours the first time and almost 2 hours the second time trying to get an appointment that was not 6 MORE days out. They discriminate in this area, and shove us to the back of the line for service because there is not a "home office" in this area, the closest one is in Watseka, Illinois. So they service all of that area first and we wait days and days for a tech. Then they want you to conform to their scheduling, and sit and wait with a 4 hour window of when they will arrive, like none of us have a job or any responsibility in life. THEY give you the date and time they can arrive and if you can't take that appointment, its OUR fault! I say there are enough complaints for a class action lawsuit, because they advertise "Fast, reliable service!" .... The CEO Rocco needs to get his people in check and figure out what the problem is. They are a multi BILLION dollar corporation, there is NO excuse for the service we receive. I would select zero stars, but I have to chose one in order to post this review. read more

Mediacom fucking sucks. Our internet goes out multiple times a day. Constantly restarting the router. BS service. Wish I could give 0 stars.

They've got you over a barrel! This is the only internet provider in the area. They lure you in with a deal and a contract. Then break the contract, adding bogus fees to get more out of you during your supposed contract. Told me I was locked in for $150 a month for TV, internet and phone. After 3 months rental fees went up, 3 months after that, they added $9 for some stupid Cubs channel they added to the sports package. Only way to not pay that is to cancel sports package. I'm up to $165 and that will go up 1 year in by $25 for remaining year. Then when you call for a tech problem, they will only fix it remotely. If your scheduled for a tech to check on a problem, and the problem resolves itself and the tech shows and nothing's wrong with the equipment, you get charged a service call?! So if resetting the box clears the problem, and every week you have a problem, you will need to reset the box each time. Or live with the problem until they can send someone out? But they will ask you to reset the box when you call before sending someone? I guess if it can't be fixed by resetting they'll send someone, but you'd better check to see if the issue is resolved before that tech shows up, or DING, service charge. Total crap. read more

Just got off the phone with Mediacom Customer service. We have been experiencing truoble for approximately 2 months. Tv's not getting all the channels in our package. 3 visits from service who after the last 2 visits told us it was a problem at the box on the street or the cable from the box to our house. They have not felt the need to fix the problem yet. Called customer service again today and guess what, they are sending a supervisor to check our problem. Unbelievable! read more