I wish I had read the reviews before I stepped foot in the building. It's convenient to the doctor's office, so that's where I stopped. I have been waiting for a month to get a rollator. I have borrowed one, but it needs to be returned. I agree with the other reviewers who said that service is horrible and the people who answer the phone are not informed nor polite. One man I spoke to several times was a delivery person who knew nothing about anything. What in the world???? read more

Service is horrible. I been been trying for three months to get replacement equipment for my CPAP.

I agree with the lady who wished she could give Medi-Home Care on Franklin Road a ZERO rating. These are the most unprofessional people I've ever encountered. No matter who is working there, no one ever seems to have a clue about anything. And today when my husband and I went in to pay cash (write a check) for an item, they were just downright rude. We had told them we'd be in today to pick up a rollator we'd selected a few days prior. After finding out that Medicare wouldn't pay for it we said no problem, we'll buy it. We showed up to pay and pick it up. It took the first woman a long time to retrieve the already assembled rollator from the back room. Then it took a long time for her to process all the paperwork involved in buying something with a check, without insurance. When I asked how much longer it would be because we had another appointment to keep, the woman doing the paperowrk snapped, "then you should have come in earlier." At that point another woman emerged from a back room and repeated that we should have come in earlier because they had signs posted everywhere (her words) saying it would take time to process because, she kept saying, "everything is done manually." We had never noticed the signs before. Indeed upon leaving, we did find a sign posted on the outside window that said credit card purchases would take longer to process. We did not use a credit card. Not sure there's any other place in Roanoke to get some of this stuff, but if there is, use it and avoid this awful place. We will if at all possible. read more

I wish I could give ZERO star rating. The lady that seems to think she is the owner of this place does not need to work with the pubLic. On the the door when you enter this place has the on a piece of paper that is hand written by a 5th grader of the insurance they DO NOT ACCEPT. I read it twIce before I went in and wasted MY TIME, MY TIME not there because it is a business. I tell the the man what insurance that I have and that I have already talked with my provider and was told that they accept my plan. I let him know that I need a knee scooter for an up coming surgery. The man goes to the lady who is making copies behind these paper covered French Glass doors,he tells her what I needed, she talks loud enough for me to hear that THEY DO NOT accept my insurance, I said again well I spoke with them and you accept my insurance, she said it again I don't accept your insurance And it will be $75.00 a month! So they man tries to ask me when did I need it, well that's not important, why xont uou accept my plan when I have verified the benefits and you accept it. I walked out to my car and called agin to make sure I was correct, I was told the same thing again yes they are covered with your plan, I re enter tell the I wanted to a speak the lady. She comes out and rrips her glasses off and tells me that I don't accept your insurance, I said I have them on the line now she you do. They lady starts to yell and tells me again I don't accept your insurance, then she changes in mid sentence I don't have any, that what I said to you, then she said to me how do you know it was ME, that said that, lady I was right here listening to you when you sent this man back out! I said you are lying and what you said is, I repeated what she said, and you are lying. Then she goes and say We Don't take insurance! I am like what! You dont take insurance, then you need to take thatHahn's written piece of paper off that door then and write it again, you do not accept any insurance. To say tHe least I was done. Who wants to do business with a person that will lye directly to your face. So beware before you try and do business, there are many other medical equipment business that are more professional than this place. read more

I dropped off a prescription from my doctor for a cane. I called the next day and asked if I could come by and get the cane. The lady was rude said she needed a doctor's note and would take at least a week to vertify the insurance information. I told the person I be in to pick up my prescription as I was not waiting one or 2 weeks to get a cane. I also told the lady that the doctor note is the prescription. Bad service all around read more

VERY SLOW to do anything. I had gotten a cpap from them years ago and they were OK. Got a second one 4 years and this one started showing a message that the motor life was exceeded. Called, who ever answered the phone could not have cared less about my problem. They said some one would call me. 4 days later called again this time I was not as polite as before, all I got was another promise of a call back. with so many choices out there now I would say do not use them. They really show no understanding of patients problems read more

This Review is for: Medi-Home Care Medical Supply & Equipment 2514 Franklin Rd Sw, Roanoke, VA 24014 RUN, RUN, RUN... Don't use this company if you can possibly avoid it!! First impressing is everything. As soon as I walked into the building every one of the employees were sitting down in chairs talking and not working. The individuals that work here truly do not care one bit about you or their work. What's most unfortunate is that the nature of their work truly affects people in the worst possible way at the worst possible time. I cannot even talk about how much this company has unapologetically hurt my health. Find any way out of working with them that you can. Their shoddy timing of response and lack of honest attention could be very dangerous to your health, They will cost you money out of your pocket. They will not call you back. They make up excesses and tell you lies to get out of working with you. Possibly the worst company I've ever used. Their license should be revoked. Very unsatisfied with their service and most definitely would not recommend them to anyone. read more