Sunrise Hospital - Cardiac Ablation Experience (February 19)…read more
I recently underwent a cardiac ablation at Sunrise Hospital, and I would like to express my sincere gratitude to the entire team who cared for me.
The day prior to my procedure, I was called for pre-op admission. Although it felt somewhat last minute, the process was handled beautifully. Felicia, who assisted me with the admission process, was incredibly kind, patient, and welcoming. She gave me clear instructions on where to enter and what to expect. When I arrived, she made the experience comfortable and even shared a few laughs with me, which helped ease my nerves. She later completed my blood work and EKG with the same professionalism and warmth. She truly made a difference.
When I first scheduled the procedure, Gabby was the initial point of contact. I am unsure of her department, but she was pleasant, thorough, and answered all my questions patiently. She set the tone for a positive experience from the very beginning.
Upon arrival at Sunrise the morning of my procedure (5:30 a.m.), the staff at the entrance and security were professional and courteous. I was impressed by the updated technology at the entrance and the overall efficiency of the check-in process.
At registration, Ashley assisted me with my admission. There was a complication regarding workers' compensation coverage, and she handled it with patience and diligence. She made the necessary calls and ensured everything was confirmed properly. I truly appreciated her effort and professionalism.
On the morning of the procedure, the nursing staff who first brought me back were friendly and helped me feel at ease immediately. Karla initially seemed reserved (understandably so at that early hour), but once we got settled, she was wonderful. She was efficient, attentive, and even shared some laughs with me. She moved the process along smoothly and made sure I had everything I needed. First impressions can sometimes take a moment to warm up, and I'm so glad we did, she was great.
In the operating room, I was genuinely impressed by the level of technology and coordination. It had been decades since I had been in a hospital setting, and I could clearly see how much advancement has been made. The room was filled with a highly organized team who worked seamlessly together. I was carefully connected to monitors and prepared with professionalism and kindness. Everyone was friendly, reassuring, and made sure I felt safe.
Dr. Gururaj was outstanding. He was calm, approachable, and confident. He checked on me, reassured me, and helped keep the atmosphere positive. The entire team on February 19 working with him was exceptional. Although I cannot remember every name, I want them to know how much I appreciated their care.
Post-procedure, the recovery nurses were attentive and accommodating. They provided clear instructions and ensured I was stable and comfortable before discharge. My friend was kept informed and brought back appropriately. The entire process felt organized, caring, and safe.
I truly have nothing negative to say about my experience. Every staff member I encountered was professional, kind, and compassionate. I am healing well and grateful for the care I received.
Thank you to Dr. Gururaj and the entire cardiac team for taking such good care of me. I hope the procedure was a success, and I sincerely appreciate everything you did for me.
God bless you all.
