She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

Would never try to do business with them again, waste of time for nothing. My last 2 accidents were…read morenot my fault in fact I was even paid out for them running red lights and hitting my parked vehicle and I'm being told that I won't be accepted for that? Ridiculous. Quite sure the price they would have tried to give wouldn't be worth it anyway.

MetLife has the worst customer service on every level. Their outsourced, offshore employees can't…read moreanswer questions to withdrawal my annuity account. I finally got my lump sum physical check on Wednesday, Sept 10, 2024, which I mobile deposit that same day. I believed that the check would be good, but no! It bounced. I'm overdrawn by $300, with a temporary week long hold until next Friday! I've contacted the Annuity Complaint Agent, by phone and email the last three days. No reply! No one uses their phone or email out of office notifications. Now I need to wait out my other monthly income to offset my insufficient funds on account due to MetLife's bounced check. Sure! I can loan MetLife money! Pretty damn shady and pathetic. Leaving me to hold an empty money bag with NO MONEY! Scam artists!

This is the worst company I have ever dealt with!! Almost no…read moreone knows what they are doing. They are completely incompetent to say the least! I changed the beneficiary on my father's life insurance policy or so I thought. All documents were submitted and I was told the check would be issued within 60 to 65 days. That's an awe fully long time for a check to be issued. I as in contact with them multiple times spending inordinate amounts of time waiting for a representative to answer the call them to follow up and make sure there was no problem. They told me an important document was never submitted. This is after almost seven months of trying to get this matter resolved and submitting all the necessary documents. After speaking to a barrage of representatives, I decided to just submit the document all over again. I called them to make sure they received it. They had but here's the kicker, the representative told me they had the missing document. It was there all along, but no one could find it. How is that possible-gross incompetence is the answer. Stay away from this company unless you like to be tortured. Then just the other day something told me to call

If you ask me who I'd phone if my life depended on it.. Phil…read more Phil is such an amazing individual. He has helped me time and time through. His work ethic, attitude toward life, and sweet personality make me come back time and time again. I will continue to use Phil as my main person for all insurance needs. Plan with Phil is A++, great book.

Very pleasant !! My agent, Phillip is always prompt and…read morefriendly when I need help. He goes the extra mile to ensure my husband and I receive the best service possible!

I've been an insured under my policy since 1978, and receive a small ddividend check each year…read more This year, in April 2026 I received a $38 check drawn on Wells Fargo. I signed the back of the check and deposited it in MY Wells Fargo checking account. During last week, I got a Wells Fargo envelope in the mail, opened it and it showed a photocopy of both sides of the SBLI check, AND ITS SAID THE CHECK BOUNCED. What the heck is wrong with SBLI USA Life Insurance Company? Are we doing 2008-2009 all over again, with many "financial institutions" failing?

Steve handled our complicated insurance needs involving an out-of-state move, property insurance,…read moreauto insurance for a minor, and a difficult to insure vehicle. He was quick to respond to both emails and texts- often within minutes. He made a challenging time in our lives much easier with his knowledge, expertise, and attention to detail. Outstanding service at every opportunity which is very rare these days. Thanks Steve!

Steve and his team are true experts in the field. They have quick response time, they are reliable…read moreand can help save you money. Insurances are not easy to navigate but Steve and team truly take their time to ensure you are clear with what you are signing up for. I switched to State Farm with Steve's office about a year ago and not only have I saved so much money for better car/home insurance I have also received exceptional customer service when needed.

Working with Asha Godfrey at the State Farm offices in Montclair and Newark, New Jersey has been…read moreone of the most refreshing and reassuring customer service experiences I've ever had. If there were a way to give more than ten stars, she would absolutely deserve it. Asha represents the very best of what an insurance agent should be: knowledgeable, patient, proactive, and genuinely committed to protecting the people she serves. From the very first conversation, Asha made it clear that her priority was understanding my needs, not just selling a policy. She took the time to walk through every detail of my coverage options, explaining each part in a way that was easy to understand without ever feeling rushed or pressured. Insurance can be overwhelming, but Asha has a gift for turning complicated information into clear, confident decisions. What truly sets her apart is her responsiveness. Whether I reached out by phone, email, or stopped by the office, she always made me feel like a priority. Even on busy days, she followed up quickly and thoroughly. That level of consistency is rare, and it builds a trust that's hard to find in the insurance world. If you're looking for an insurance agent who goes above and beyond, who treats you like a person rather than a policy number, and who brings unmatched expertise to every conversation, Asha Godfrey is the one you want in your corner. I recommend her wholeheartedly and without hesitation. Ten stars hardly feel like enough.

Lucianna, was amazing! I appreciated her honesty, competence and professionalism. She took over…read morethe general lability on our pet business and I am very happy with the policy and service, so much so that we asked her to take over the account for a second location. Thank you very much for all that you do!

I did my term life with Eric, you cannot find a nicer, more professional agent. Thank you so much…read moreEric and all the best in 2014.

Mr.Klarman is very willing to explain in details how the policy works for you and friendly to talk…read moreto. Keep on doing a terrfic job and thank you. Wendy James

i actually do not know much about the company yet but - have wasted 30 minutes with 5 different…read morephone numbers trying to get a live voice to help me!!!...(i am a new customer...inherited the account)

The absolute worst customer service and tech support. They're unable to resolve any simple issues…read moreand argue when awsked to connect to a supervisor. DO NOT do any business with Brighthouse Financial or you'll be sorry.