Two NO SHOWS back to back is crazy…read more My mom was AGAIN left stranded outside of the dialysis clinic. They did the same on Friday. We had to scramble to find alternative transportation. They must be running some sort of scam over there because there is no way this is run like a legitimate business. The drivers themselves are ok but the whole company is managed with absolutely no regard for the patient. Access to care / El Paso Health needs to blacklist them from their list of providers.

Helping hands is the most horrible transportation for the community who is requiring…read moretransportation. Not once not twice have they left my elderly father outside Dialysis waiting to get picked up 2 hours pass and no one picks him up. El Paso if you need transportation for your loved one please look somewhere else not Helping hands. Worst customer service and worse transportation i will definitely report this company

Home Instead Provider Services has been a wonderful support for our family. Their caregivers are…read morecompassionate, dependable, and treat their clients with genuine kindness and respect. The staff is professional and responsive, and we have been very pleased with the quality of care provided. I would highly recommend them to anyone looking for trusted in-home care for a loved one.

professional, and genuinely committed to helping their clients. Great Company Excellent home health…read morecompany. Professional staff, reliable service, and great communication. Highly recommended.

The local management is only concerned about money, not providing quality caregivers. They sent…read moreuntrained employees to my aunt's house and noted orientation on their invoice but charged for every hour. There was no orientation. Basically left the caregivers to figure out what to do. When one caregiver didn't bother showing up, one of the managers came and stayed with my aunt but did nothing to help her. Guess they didn't want to lose out on billing 6 hours @$25 per hour. Where does one find caregivers who are trained in how to help a patient, who actually want to help a patient, and who are consistent without the agency sending different people because of turnover? One so called caregiver actually yelled at my aunt because my aunt didn't have bottled water at her house. Good thing I wasn't there as I would have booted her out the door! Wish family could be there 24/7 but all of us work. Caring senior service deserves a zero rating.

Consistency is the most important thing for Mary and you just have not provided anything like that…read more You have made our house a revolving door and we do not appreciate that. You would think a long-term client would be appreciated, however, they just kept placing new person after new person. Merna, does not have a very good "bedside manner" and has no idea of how to treat a client according to their needs. My recommendation isNOT TO USE this Company.

If I could give 0 stars, I would. I have been trying to work with them to correct an incorrect bill…read morewith zero communication. Called again today after they sent the bill to collections because "I had not talked to them" and the person who answered the phone was incredibly rude and told me that she did not have any record that I had talked to them. By the end of the call she found a note saying I had called and that she would correct the bill. It should not take a year and a half to get a bill corrected nor should someone from customer service start the call by being rude to a caller. If you have any other option, take it because they are horrible to deal with.

I've got on going anxiety. So I call 911 when feeling very sick. The paramedics are very rude not…read morejust the one. Was told to take a taxi instead. Have a family member or friend take you to the hospital cuz they will not treat u you well.

Bienvivir is such an incredible health plan and social program. I have seen so many seniors loves…read moreturn around with the help of PACE programs like Bienvivir. It is a great help for grandparents, parents and their children. The all-inclusive health care of transportation, medical, social, diet, exercise and on and on is something for everyone who is low-income and starting to need more help to stay living in their homes. Highly recommend Bienvivir.

Worst place to work especially in the transportation department Chris, Saul and Manny E were lazy…read moreand incompetent and that one female dispatcher I think her name started with a J was just as bad.