Great companies are built with honesty, transparency and customer quality of care. Helping Hands…read moreteam is a step above the rest. Medical Transportation is a very hands on occupation and this company really works hard to be the best in class.

It's been more than a handful of times where we're given let's say an ETA of 25 minutes, only to…read morecall after said eta and are given the same. Really hard getting ahold of anyone in the company, other than the customer support line overseas. They have stranded patients with more than 1.5 hours waiting, and left us scrambling looking for alternative transportation last minute. Not really realiable. What's more insulting is getting gaslighted everytime you call, where the the rep tells you "I don't know who gave you the eta." Zero accountability. Have tried to get connected with a supervisor but no luck. Have tried to reach the owner for the past week with no response.

professional, and genuinely committed to helping their clients. Great Company Excellent home health…read morecompany. Professional staff, reliable service, and great communication. Highly recommended.

We were in a scramble to find care for my mom who had just been discharged from the hospital…read more After a longer than expected hospital stay, me and my sister had to return to work and I was leaving town. The hospital case manager recommended Home Instead when he saw my stress as we were trying to figure out who would care for mom when we couldn't be there. I scoured every website and checked other places out, but no reviews compared to the across the board positive reviews for Home Instead. Still skeptical that any place could be that good, I gave them a call. Every single interaction with them was professional, responsive, and thorough. The team assigned to mom was first rate: they helped her on her walks (mom was a significant fall risk), with showers, meals, chores around the house, transported her to a doctor appointment, reminded her to take her meds, etc. When we asked to change the schedule because of various other doctor appointments, they were flexible and understanding. Most of all, we really needed folks we could TRUST and Home Instead exceeded our expectations. The owners and staff at Home Instead should be beyond proud of the service they deliver -- in my view the gold star standard that other custodial care businesses should try and achieve. I'm so thankful Home Instead was there for us in our time of need. Because of Home Instead, we had piece of mind. Thankfully, mom is now able to be much more independent than the weeks following surgery. I believe that Home Instead aided the healing process and recommend them without a single reservation. Thank you, Home Instead!

The local management is only concerned about money, not providing quality caregivers. They sent…read moreuntrained employees to my aunt's house and noted orientation on their invoice but charged for every hour. There was no orientation. Basically left the caregivers to figure out what to do. When one caregiver didn't bother showing up, one of the managers came and stayed with my aunt but did nothing to help her. Guess they didn't want to lose out on billing 6 hours @$25 per hour. Where does one find caregivers who are trained in how to help a patient, who actually want to help a patient, and who are consistent without the agency sending different people because of turnover? One so called caregiver actually yelled at my aunt because my aunt didn't have bottled water at her house. Good thing I wasn't there as I would have booted her out the door! Wish family could be there 24/7 but all of us work. Caring senior service deserves a zero rating.

Consistency is the most important thing for Mary and you just have not provided anything like that…read more You have made our house a revolving door and we do not appreciate that. You would think a long-term client would be appreciated, however, they just kept placing new person after new person. Merna, does not have a very good "bedside manner" and has no idea of how to treat a client according to their needs. My recommendation isNOT TO USE this Company.

If I could give 0 stars, I would. I have been trying to work with them to correct an incorrect bill…read morewith zero communication. Called again today after they sent the bill to collections because "I had not talked to them" and the person who answered the phone was incredibly rude and told me that she did not have any record that I had talked to them. By the end of the call she found a note saying I had called and that she would correct the bill. It should not take a year and a half to get a bill corrected nor should someone from customer service start the call by being rude to a caller. If you have any other option, take it because they are horrible to deal with.

I've got on going anxiety. So I call 911 when feeling very sick. The paramedics are very rude not…read morejust the one. Was told to take a taxi instead. Have a family member or friend take you to the hospital cuz they will not treat u you well.

Bienvivir is such an incredible health plan and social program. I have seen so many seniors loves…read moreturn around with the help of PACE programs like Bienvivir. It is a great help for grandparents, parents and their children. The all-inclusive health care of transportation, medical, social, diet, exercise and on and on is something for everyone who is low-income and starting to need more help to stay living in their homes. Highly recommend Bienvivir.

Worst place to work especially in the transportation department Chris, Saul and Manny E were lazy…read moreand incompetent and that one female dispatcher I think her name started with a J was just as bad.