I've always enjoyed going into the SESLOC in Atascadero. Each clerk there has taken the…read moreopportunity to not only get to know me, but my business as well. They remember details, ask me how my day is going, and are friendly all the time. Any time I've had an issue they've found a way to help me, through internet banking, loans, and other avenues that I was having a headache over. I have to bank in multiple banks, and other financial institutions - but SESLOC is always the one I don't do the "Ugh, I have to go to the bank today" thought. It doesn't feel like a chore going into this SESLOC, which is all I care about - they don't add another "chore" to my list of things to do.

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

I will never switch branches. I love this bank. While in college in LA I still had the best…read moreexperience with Chase. They are so friendly. When I was going to school I would come home intermittently and the girl would ask my how school was. They know my name, are super kind, and I have a credit card and debit card that I am super happy with.

I just stopped here for a quick visit to make a withdrawal. Line seemed a little long for mid-day…read moreon a Monday but the teller who helped me was polite and professional. The location is not large, but was relatively easy to find off the 101 and very clean and tidy. Attractive and relatively modern, with adequate parking and good lighting.

They are total jerks and boozoos. My husband went from heritage to pac premier to Columbia same…read morephysical address routing number acct number same for a forced customer with new Columbia bank that bought out pac premier now he wrote me a check from Columbia to my bank and stupid Columbia threw back the deposit and stupid Columbia bank promised smooth sailing with temp checks with correct routing and acct numbers and that crazy bank is the one that printed out the Cheap temp checks to begin with. If my husband passes away before me, I will take those acts so fast out of Columbia's hands that includes all accounts CDs every doggone acct. this is a guarantee Columbia you are on notice your customer service stinks and bums

I have banked with Heritage Oaks, then Pacific Premier and now Columbia. Ever since it switched to…read moreColumbia, I have to go through extra, cumbersome steps to log into my account online. I've called the bank twice about this and the response is "We can't do anything about this." It used to be that if I logged in from a new device, I would need to get a security code sent my phone before I could login online with my password. That seemed reasonable. I've been using the same laptop for about two months. Now, I have to get this security code every time before I can use my password to log onto my online account. A couple of weeks ago, this requirement mysteriously stopped after about three days. Again, this security code requirement has started up again. Every time. It's been about three days, with no end in sight! Frustrating. I am considering changing banks due to this. The strange thing is, the bank rep didn't know any thing about this. I asked the rep on the phone if this would be a requirement implemented by the bank or by a contractor who deals with the online banking. The rep said "I don't know." ???? And wasn't interested in finding out. Until this issue, I have been completely satisfied. It has only recently (2 months?) been Columbia Bank.

I'm a non-member and I had 5 30 year old savings bonds that I needed to cash. My credit union is…read morenot in the area but they pointed me in the direction of CoastHills. I called ahead to confirm they could help me and they said they could so I headed over with my ID and my 5 bonds. Considering the age of the bonds I have to assume that cashing them is an unusual request, even more so since I am not even a member of their credit union. The teller was super polite and let me know it was going to take a little while because this was something she had never done for a non-member but assured me that it could be done, she asked the other tellers for instruction but none of them had ever done it, so she popped open a few manuals and went through the process. It took about 15 minutes, but she got it done. She could have easily told me that she could only do it for members or pass me along but the teller took her time to get it all done. Thanks for the awesome service.

30+ year member here. Today I had to finally ask myself why I tolerate a business that can't just…read moreapologize when they err, be honest instead of feeding me a line of baloney, and just quickly correct the problem? 1. Today, I presented a personal check to the teller, and explained that the check writer also has an account at CHFCU and is often is short of funds, so could they please check the writer's account balance to verify there are adequate funds before I deposit it? She did so, said there was enough to cover it, and deposited the check to my account. On the receipt I noticed that the check writer had been debited $32 for an insufficient fund fee. I told the teller that I had asked her to verify sufficient funds before I attempted to cash the check! Her excuse was that the check writer had chosen the courtesy pay option and I had to repeat our conversation several times with her insisting she did nothing wrong, and no, the $32 fee could not be returned to the account owner. I later called the help line and emphasized the teller had made an error and CHFCU needed to return the $32 to the account owner. She said, not out fault and can't be done, but if the account owner *and* myself could both come in and present our case, maybe they could consider it. I said there is nothing more to say in person, so no, I won't be participating in a dog and pony show. 2. Two months ago at the other north county branch I cashed a check for $250 and left. I later received a text alert that my account had been debited $250. I was unable to return to the bank for several days but when I went in, the manager tried to tell me everything was done correctly but when I showed her the receipt she said the error was made *because both the check writer and myself have accounts at CHFCU,* which somehow complicates cashing a check to the extent that errors are to be expected. I did receive my $250 back but without an apology or explanation. I was adamant that I wanted an explanation of how the bank can fail to notice that their balances don't balance at the end of the business day. I mean, how many days does it take book keeping to notice the overage of $250? Either they have a sloppy error margin or the teller stole the money which is the more likely of the two. Either way, nobody's fault. 3. Going back a little farther, I had purchased a refrigerator from Idlers for $1200. Weeks later, my mortgage payment bounced. I noticed the check had been paid out twice from my account. If it had not bounced, I wouldn't have noticed that the funds were missing. The teller assisting me with this said it was an honest mistake, and somehow the check "accidentally" was cashed twice. She was very cagey and I could not get a satisfactory answer. I was led to believe that Idlers had deposited it twice. It's obvious to me now that a bank employee had scammed me. Again, how many weeks does it take the bank to balance its books to notice an overage of $1200? I am a senior. Under California Welfare and Institutions Code Section 15630, all employees of financial institutions are legally classified as mandated reporters of elder financial abuse and *must report* suspected theft or fraud to APS or local law enforcement. I'm going to forward a copy accordingly.

Today I went to the atm, thank God it worked today. Only thing wrong was it was out of paper for my…read morecopy. After hours the kids use it as a skate ramp. so be careful of them.

Love my BofA. Always helpful. Best onliine banking site ever! Very user friendly. Always has my…read moreback on fraudulent activities.

The word Umpqua comes from the Native American language meaning place along the river. I guess if…read moreyou stretch it they are in Templeton which is along the Salinas River as it flows from way up in Santa Margarita all the way to the Pacific past Salinas. As far as being a local bank they have some other places in the valley and the foothills, but not a lot of branches. they do have some very unique things but you just don't find everyday. like how about this how about you can call on the telephone and they answer and it's a human, none of this press this for that or press this for the other he just get to talk to people, and it's the people in your local branch. Now that's super cool. Well anyway I just opened up my new account and of course it does take a little while to go through all the questions and set everything up, but once it's set up and looks like it's going to be really smooth sailing. The ladies who run this Bank you couldn't ask for anybody sweet or nicer. they're just fabulous. They support online banking in all kinds of ways and I am just happy to have a local bank that I can walk into talk to people who recognize me and call them if I ever need to. so I say let's go use a local bank sounds like fun, and it is..

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I'm writing to let you know about my amazing experience with one of…read moreyour branch specialist Destiny Ray in the Atascadero Branch. I was experiencing difficulties cancelling & stopping a few online companies from charging my account. Destiny was so kind, patient & professional in helping me dispute these charges & get my money returned. She helped me on many occasions always with a smile & compassion. I just can't give enough praise & gratitude for her help & guiding me through the process. Karen Strombotne Satisfied member

Without exception, I received the most courteous and competent service from the staff at Atascadero…read moreGolden1 office. They are skilled in their business and offer excellent products and financial assistance. Highly recommend!

I needed to open a business account and was very pleased with the service and the employees. I made…read morean appointment online with Carmen and hurried to their office in Atascadero as it was in 15 minutes. About 20 minutes into the paperwork I realized the appointment was for the next day! I offered to come back later, but she said we could do it then. She was so pleasant and worked diligently to open accounts for everything I needed. I see why they like you to start by downloading paperwork online! It's a process. But, Carmen was such a lovely, patient person and a pleasure to work with. The Atascadero office has some great people working there!

Avoid this branch at ALL costs! This place is staffed by incompetents. I went there to get a simple…read moremoney order. I go to the teller, he tells me im overdrawn by $10.62. No problem. I go to the atm, get cash. Easy. Now theres someone else at the teller. No problem. Another teller calls me over, so I go to him. I give him my info and the cash. Gives me my change. Cool. Then he asks what else I needed. I reply I need a Money order or a cashiers check. He tells me theres nothing he can do about it on his end. WTF? Its amazing that they can do it at the Paso Robles location. Ive done it many times before. So basically he can take my money...but cant do a Money order or a cashiers check? The past 2 times I've stopped there they tell me they cant do something. If they cant do their jobs...WTF can they do? If you bank with U.S. Bank go to the Paso Robles location.

I've had to update my review. The people in the bank are great. But the bank's technology isn't…read moreeven par for the 90's. Their online banking is terrible. I jumped through hoops to get my account set up. I have a user name and password set up and I get a notice that my phone number has to be verified. Why? They have my phone number on record. So the website is going to send me a text. Oh My Bad, they must not be working today. I never got a text. The app opens once and crashes every time. What a JOKE Aren't there any banks in Paso that are like the banks of today other than Chase and Wells Fargo??