We found Assisting Hands when a California based family member conducted an extensive and thorough…read moresearch of options to provide care for my wife's father. As my father in law is now approaching 102 (next month), the level of care is now essential and "round the clock". With us living on the East Coast and for my wife's father to be able to remain in his own home, having a fully reliable and conscientious service was not only very important but now has become a true requirement. Because of the commitment and dedication of the owner and a number of also extraordinary staff members, we believe that the care provided has most often been truly excellent. Over now more than 2 years, Assisting Hands has earned our Trust and Confidence. When a caregiver was unavailable, Assisting Hands has always been agile and "there" to assure continuous "on site" coverage, without exception. We thank the owner and a large number of caregivers for their fine efforts, often exceeding high expectations, and delivering a level of service that has permitted my father in law to be able to stay in his home, as he very much wanted and currently desires. Should there be any questions that could be addressed by us, kindly contact the owner of Assisting Hands for our Western, New York contact information. It is true for us that a partnership with an organization such as Assisting Hands works best when there is an active family support person(s) in full contact with the service provider. The owner of Assisting Hands has gone well beyond more than both normal and high expectations to personally do everything possible to provide quality, timely, and proactive service. We have been very impressed and appreciative for the excellent overall personal services received. We very much recognize what Assisting Hands has provided for our family. We are grateful to my wife's sister for finding Assisting Hands and initiating its services, and to Nina for her caring approach in running her business. JGU

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

We can't say enough about the Home Instead Team! My Mother-in-law lives in Vista and is in hospice…read morecare. At 95 she lives alone. Her wish is to stay in her house for as long as she can. With the help of wonderful care-givers provided by Home Instead she's able to accomplish that. My husband and I live in LA and have leaned on management and staff for help with changes in scheduling and other questions and concerns. They've been a calming presence and we're grateful that they're on deck during this difficult time.

I have never written a bad review before, but I have had such a poor experience with this company…read morethat I felt the need to share. Since my dad has dementia, we asked for a caretaker that is experienced in dementia-specific care. During the intake, I told the team that experience should be the top priority over anything. Instead, we had a "kind-of" experienced person come to train somebody who literally had their first day in the industry in our home. This guy didn't even know how to help my dad change his pull-ups when he was still mobile. Very simple stuff that frankly I've never been trained on myself, and have no business training him on. This theme continued throughout the time we were with them, and it ultimately became more work to have their caretakers in the home. We also paid a premium for dementia-care, but obviously the person who is brand new is not providing that value. We stayed with them until my dad was hospitalized. We need 30+ hours per week of care since then, and we actively avoided bringing them back because they were no help. They are also extremely disorganized as an organization. The care is the main reason we stopped working with them, and the admin & accounting teams have made sure we don't even explore other caretakers with them. Working with this company has been a headache, and I would suggest looking at other agencies for a significantly better experience.

Susan and her team are absolutely amazing and so very skilled at what they do. I highly recommend…read morethem

Susan was a true gift for my family when my sister and I made the decision to move our mother who…read moreis suffering from Alzheimer's disease from Annapolis, MD, to San Diego, CA. Susan listened to our family story, learning about both who our mother is and what her care needs are. Both of these perspectives were critical to finding the "best fit" community for mom and for us. Susan knows the questions to ask and what she needs to know so she can narrow the search to focus only on communities that are potential matches for the family and individual's care needs. Susan did everything she could with us in advance of visiting communities to make that day easier. She had community info and could answer many of our questions before we even talked to the community's team. And when we met with the community's team, Susan asked questions after my sister and I finished ours to get answers to things we wanted to know and had forgotten. The value of Susan's services for families is exceptional because her fees are paid by the community which a family selects. It's a win-win all the way around and this cost model really benefited our family. We forged a collaborative partnership with Susan to find mom's community without having to worry about what service costs how much. I can't express how grateful and appreciative we are of the time we worked with Susan. In our case, Susan suggested we start with visiting three communities and the first one was a perfect fit for our mom's care and us as a family. Susan even checked in on us after mom moved in and wanted to make sure the community was meeting our expectations (and hers!). Susan did the legwork needed to ensure our mom's comfort and safety, and it lifted so much of the burden my sister and I felt regarding finding a community for mom. Susan receives my HIGHEST recommendation!

I can't thank Golden Care enough for the amazing care they provide to my grandmother. From the…read morefirst consultation, I could tell this agency truly understands what elderly care is all about. The caregiver assigned to my grandmother is always punctual, kind, and patient. She keeps my grandma engaged with activities and helps with daily tasks in such a respectful way. The whole process has been smooth, and I feel completely confident in their services.

From the owner: Golden Care is your trusted partner for in-home senior care services in San Diego. Our licensed San…read moreDiego caregivers provide compassionate assistance with daily tasks, such as bathing, dressing, and medication reminders, as well as companionship and emotional support. We're committed to providing compassionate, high-quality Home care services in San Diego County that respect your loved one's dignity and independence. Families in San Diego trust Golden Care for their senior home care needs. We have a proven track record of providing excellent care and positive client experiences. Get expert support you can trust. Don't wait another day. Contact us today for a free in-home care consultation and learn how Golden Care can help your family.

Beyond disappointing on the care Don't expect that they…read morewill follow through with your requests

We put my 99 year old mother in law into Annie's place several months ago. We had been getting up…read moreat all hours of the night and couldn't keep doing it. Annie's place has been a blessing. The owner and staff are marvelous. She gets lots of personal attention as it's a smaller facility. There's a lot of activity going on for a 99 year old. They had a musician come last week, and she was up dancing( w help of course). She needs assistance to walk anywhere, and they give it to her. She needs help in the bathroom and gets showers and is clean. She likes the food, it is fresh, prepared well, and full of natural and organic options. She loves it. It is very clean, and a very positive, loving environment. My wife and I highly recommend it for a loved one needing care and attention.

Care Choice has AMAZING Caregivers. Stepanie, especially takes such good care with me practically…read moreintegrates into my household instantly. She makes me Meals keeps the place tidy and does whatever I need her to do. She's absolutely wonderful. I don't wanna say it anymore. Great things about her because I wanna keep her all to myself :-) Anna came to my house over the weekend kept me company made me meals and somehow managed to do laundry and clean half the house in only four hours. Her smiling face was beautiful to have in the house. All My Cats sat and watched her as she did what she needed to do. She's welcome back anytime. Mayra and Breanna were only here once so far but again so professional and so kind. Smiles on both their faces while they took care of me, a person with a dynamic disability that comes and goes, constant pain and the need for somebody to cut things for me like food. I have trembling hands now so it could be dangerous for me to handle sharp things as it comes and goes, and I do not know when it will happen The staff have mostly been wonderful and I feel very demanding of them, but they are keeping up with me to make sure that I am comfortable over the holidays

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!