So Intermountain Gas is holding my money hostage. I mistakenly paid my mortgage to the gas company. As soon as i realized it i contacted Intermountain Gas, my bank and my mortgage company. I provided all documents to the gas company showing that the payment was made and has cleared my bank. This was on the 15th of March. So i have been waiting for the electronic refund since then. Well i got a call yesterday from customer service saying that i wont be getting an electronic refund because the bank info is incomplete. I explained the bank sent what they can and keep stuff secure. Well now i have to wait 10 business days then if the electronic payment i made to them clears. Then they will send me a paper check and should have it in 2 weeks. This seems like they just want to hold my money instead of do the correct and right thing by issuing my refund. Oh and the electronic payment cannot be reversed because the system removes the money from my account and into Bill Pay system and pay the payment. So Gas company quit dragging your feet and return my almost $3000. Please. read more
