I love the extensive departments, regardless of one's medical issue. The online patient portal is a…read moregreat communicator and also having all records in one spot for reference is wonderful. We have had nothing but great service with our experiences.

OSF Urology Group has treated me for kidney stones, numerous UTIs, kidney cancer, and BPH. The…read morescans, x-rays, and MRIs they ordered may well have saved my life. The surgeons, nurse practitioners, nurses, techs, schedulers, and office staff whom I encountered are pleasant and highly competent. Their office is responsive to phone calls and messaging.

This is an update. I talked to a gal named angel, and billing seven weeks to two months ago. It…read morewas a difficult phone call. She gave me the runaround for the better part of 30 minutes. My insurance representative was on the line also, and was able to ask several important questions. I got charged a co-pay for a doctor I never saw, $45. My insurance covers co-pays. And when it doesn't, the co-pay is $25. That is for specialists. Why can't UnityPoint treat patients the way businesses treat customers? If you're charged erroneously, buy a business such as Lowe's, all you have to do is talk to a person to get it straightened out. But UnityPoint wash me to file an objection and mail or fax it to them. Why? Anyway, Angel finally agreed to file the objection herself on the authority of her supervisor. Here we are seven weeks later. I called them back today and discovered that the objection was never filed. I was lied to. What is wrong with these people? I'm 71 years old, living on Social Security, have had a productive life and contributed to society by serving in time of war. I am a combat veteran with PTSD. Beyond that, despite the PTSD, I was able to go to school, get a degree, and work as a hospital nurse for decades. I was a pediatric nurse. Now I'm retired and living on Social Security, and I'm treated like dirt by UnityPoint. Needless to say, I no longer go to UnityPoint. I don't appreciate being robbed by my healthcare provider.

I saw Dr. Alhabian for a new patient visit. When I arrived she had no knowledge of my medical…read morehistory. She then proceeded to try to roll back every advance any doctor had made to my health over the last decade, and she was not open to discussion on any topic. Rather, Dr. Alhabian tried to lay down the law with me. She then proceeded to order numerous tests that were already part of my medical history (if she ever would read it) or that were wholly unnecessary. I was so shocked and offended by my treatment that I made an appointment with my previous primary care physician before even leaving the parking lot.

I was out of the country when I got sick. Took me 2 weeks to get an appointment with the Doc I had…read morebeen seeing for years. When I arrived for the appointment I was told the appointment had been cancelled. They did offer an appointment later that day but I wasn't able to make that. The only other available time was a week later. There is a prompt care next door but if I am sick I like to see my own doctor. They have become too busy and too big. You can't get past the front desk to see your own doctor.

The rudest office personnel I have EVER dealt with. Dr. Brune's wife has no business being involved…read morein this practice. She is totally unprofessional and unpleasant all over me asking to include the labs when billing the insurance company. I asked if I had balance (which I didn't)and asked if I needed to prepay for the labs and all I got was condescending attitude and arguing. Was a loyal patient for many years and now I will go elsewhere...so will my family.

Very incompetent. You will not see a doctor. Emergency nurses rude and feel they are capable to…read morediagnose.

After a serious fall - my skull needed 15 staples to close - I was taken to Proctor emergency -…read morewhich was the beginning of a 3 day stay which can only be described as awful. Because of the fall I was not in full control and could not remember or respond well. After being called a liar (for not remembering certain details ) there was almost no communication between myself and staff - the emergency room physician was downright nasty and the nurses were no better. There is something seriously wrong with Proctor. I refuse to deal with this hospital and will only go to Methodist which is heads and shoulders above what I experienced.