McIntosh Moving moved me from Pensacola Florida to Charleston SC. It was not a good experience. They did pack the rental truck very well and worked hard loading, wrapping and unloading. Nothing was delivered missing or broken. However, McIntosh Moving was late for every appointment time that he promised, late for the first meeting to quote, late arriving to load, hours late arriving at my new location. He never initiated a call saying he was running late, I always had to call him. I seriously regret contracting to use this company. I wanted to help a fellow veteran with his business.
When they were offloading Ben complained that they had to move the furniture up 3 flights of stairs and insinuated that they should receive additional payment, however, this was not stated on the original quote. He also informed me that he needed the last part of the payment in cash. This was Sunday evening, but we made a special trip to an ATM in a new city to accommodate him. No company of this type should be expected to receive payments in cash, and if so, say that up front and provide the payer a receipt. The customer should not have to write out a receipt themselves.
My recommendation is that McIntosh Moving concentrate on insuring that their customers are kept informed. The customer should not have to track down the whereabouts of their household goods. Also, provide the customer a written quote of your promised services and hold to your agreements and time schedules.
I would be very hesitant to recommend this company. read more
