I found the quality of this walk-in clinic varied depending on the doctor you got, and the system has become quite complicated now that you have to book online. This is a barrier to people who do not have computers or do not have the technological skills. My first and second experiences were positive; however, this last one has been distressing and made me feel demeaned. Since recently moving to the city, I am in between family doctors, and needed an ADP form filled out for the new hearing aids. I did not notice the hearing test was not attached to the form, so the doctor said I would have to get documentation from a specialist showing I need a hearing aid (I have had progressive hearing loss in both ears requiring hearing aids for many years, which is now affecting speech recognition). Before the doctor came in, the nurse asked if there was anything else I wanted checked out while I was there, so I said yes, as there was another recurring symptom that was of some concern. The doctor's manner of questioning was impatient and almost accusatory, and she flat out asked why I don't have a family doctor, which made me feel guilty and ashamed, and I did not have confidence in the accuracy of her diagnosis, although she did provide a referral for a physiotherapist, which was helpful. As it happened, the audiology clinic was in the same plaza, and I dropped in to give her an update. She offered to fax both the form and supporting documentation to the doctor; however, I received a call from the clinic from the receptionist, which was very difficult to understand because English wasn't her first language. She ended the call with the instruction to book online to come in to see a doctor to go over the report; they would not fax the form back to the audiology clinic. I tried, but had difficulty with booking, especially since it says you cannot book an appointment online for completion of forms, yet when you call, it says to book online. So another receptionist called this afternoon and offered to book an appointment for me at 5.45 p.m., and she said that I could register with a new family doctor there, that they had four new ones. I arranged for transportation and arrived at the site, only to find that the clinic was closed. I'm seriously thinking about paying the $500 (which is peanuts compaired to the cost of the hearing aids) just to avoid this stress. I will no longer have anything to do with this clinic because it is poorly administered, is a barrier to seniors and others with disabilities to the point of being oppositionally defiant; and getting a professional, skilled doctor here is hit and miss. read more

This is during covid times...Once we saw the doctor he was nice enough but didn't bother to disinfect or wash his hands after typing on his keyboard, then touching my daughter's infected eye and the back to typing. I asked several times if he had a wipe so I could wipe it there, but he seemed clueless and kept saying to just use water later. The office seemed neat but once inside the patient room, it was filthy, like it has never been cleaned before. Dust and dirty build up, strands of hair, and zero air flow. When we were waiting, I was standing right outside the room and my daughter wanted to get up too, the front desk lady said the door had to be closed for privacy reasons. What about the lack of ventilation? The room was stuffy and seemed to have no air in it versus in the hallway. read more

Very unprofessional. I went in yesterday a half hour before closing and they said they were closed (which was fair, even though there was no one waiting) I asked if they do TB tests and the receptionist told me yes and that they do not charge for it and to come back in the morning. I went back this morning and was treated very poorly and was told that they do not do do TB tests and laughed at me when I mentioned that I was told it was free of charge. This place is horrible, the staff seem miserable and don't care about their patients. I will never be returning here, it isn't the first time I've had issues with this clinic. read more