I suffered through their miserable customer service for over 10 years. In the beginning, I stayed with them partly because I really liked the technician they sent (though he's long gone) and really, really wanting to support a small, local business. In all honesty, I switched providers prior to the event that motivated me to write this review, but I felt compelled if it would help someone else. I had an annual service due before the end of my contract, which they were unable to accommodate. I was assured that, whether or not I continued to use them as my oil provider, that they would honor the contract past the expiration date. After repeated attempts to resolve this matter, I was basically told to take go take a hike. read more

The women answering the phone seemed to be bothered having to do anything. Terrible customer service. They sold me a new unit for $11,000 but when it came time repair certain items, they told me that those parts were not covered under the warrantee. Finally, upon requesting an account cancellation the owner told me to "Go back to my Synagogue you f---ing piece of s---. Great way to communicate with customers! read more