My experience with Dr. Nazarali was pleasant but his front desk needs improvement. Every experience…read moreI have had with the front desk has been unpleasant. My GP had booked my appointment, and I had just started school, so in September I called in to confirm the date and time of my appointment as I get my schedule a week before school starts. She proceeded to be rude and condescending on the phone saying "YOU MADE AN APPOINTMENT AND FORGOT?" to which i said..NO, my GP made the appointment a month ago, and I am calling to be sure of the time and date AS i just got my school schedule. Once that was dealt with, I called to book my surgery, surgery date was handled by another lady. She gave me a tentative booking, and asked i call back to confirm. I did, same lady picked up and confirmed that it is now an official booking. I called a third time because she advised sometimes the time changes, but the date stays. Confirmed AGAIN now with the cold condescending front desk lady. Then the day before my surgery I call in because i was not told where to show up, and if i needed to be fasted or any sort. THE cold and condescending lady picks up, freaks out "YOU DIDNT GET A PACKAGE?" i said no, i have called three times previously and the day of my booking and NOT once was there a mention of a package. She then implies it was my fault, because all patients get packages and I booked over the phone. Then she proceeds to blame me saying I did not tell them I didn't receive a package. Wait... let me understand correctly THE PATIENT should know there is a package? from where? MS. CLEO the psychic? Secondly she implied i forgot to pick mine up ALTHOUGH SHE WAS JUST MAKING ONE, when i said i didn't have one. IF i had forgotten, wouldn't they have called me to let me know i still have to pick it up? or say...THERE'S ONE HERE FOR YOU, and you haven't picked it up? NOPE. But it was my fault... I didn't let them know i didn't have a package. How does this have to do with Dr. Nazarali? Well Doctors are professionals and any one under your name should uphold your reputation. If you have a front desk that can't handle accepting their faults and not apologizing and BLAMING the patient...tell me how you create a welcome place of healing? ESP when your appointments (the actual opportunity to get healed) are handled by the front desk?