The service was terrible. But no surprise there! I went with my son to grab him a meal via drive thru at this location and they couldn't get the order right. I can count on issues no matter the location. The teller was intentionally whispering and I eventually had to just pull up to discuss why my reward on the app couldn't be used as it was not applicable to what I had ordered. I resorted to requesting the manager who just couldn't give me what I ordered and then told me my reward couldn't be used because it had been processed already. I wanted a McCrispy not a McChicken. Btw the reward included multiple sandwich options. The teller had already processed my reward for the sandwich, then changed it which voided the entire discount. Then when trying to use another reward to save a few bucks, you have to wait around 15 minutes before any others are accessible in the app, as I was reminded by the manager who was there to back up the cashier not the customer. I just have to say McDonalds is never going to be what it once was...they have lost all nostalgic childhood charm, play places, little plastic wrapped high chairs with goodies and a placemat, customer service, and that nice little time guarantee. Apparently it's as old as 2014 but it once existed..."The customer gets a 60-second hourglass sand timer when they pay for their order at the payment window. If they don't receive their food by the time the 60-seconds is over, they are given a 'Be Our Guest' coupon for a free sandwich on a future visit," McDonald's spokeswoman Lisa McComb told ABC News in an email. People, Our Customers, Our Community, & The McDonald's Brand. Now here is the age old adage that is still the very foundation of the 1940's golden arched most popular fast food chain in existence, The "Golden Rule", which is to treat others the way you want to be treated." You'd expect good as gold food service and the excitement of a really great place with those incomparable golden French fries but here I am, a couple generations later, counting on nothing further from the golden rule. The only guarantees at Mcdonald's I can count on that never fail are: always going back to get what I actually ordered, subpar customer service, and overall dissatisfaction, no matter the location. I even relocated and traveled and found out down south it's the same. I can be sure when my kids get excited for a McDonald's night once in awhile, it will mean me spending a half hour trying to collect what I actually ordered. I can't count the times I have come home with multiple items missing from my order and experienced my family asking me to go back or my husband having to run back to get what was on the receipt. So I just began to plan to sit and amply wait for what I ordered. Even online orders are always wrong in person. My husband has gone in my place plenty of times and he and I both have experienced being called derogatory names by drive thru tellers that are not too competent when it comes to a big order. So I thought I'd be ok finally ordering just a meal not multiple (I need convenience for a seven people deep family) and even that proved a ridiculous process! The food is overpriced now more than ever. It's doubled as I used to spend $50 on feeding my family at McDonald's but now at least $100! I truly do miss the only place that could boast the old dollar menu and yet now I am getting the same thing but with a lot more hassle and some teenagers that don't want to really work too hard. Good luck finding satisfaction and getting what you pay for at any McDonald's location. You may have to travel out of the country to find healthier menu options and better service at this food chain. We are deprived, facing little choice but to purchase what's there, when you're in a pinch. America is definitely getting fatter. It would be nice if we could get some of those healthier menu options and if McDonald's could be as good as they once were and go a little retro again. It's just never going to be the same! read more

I'm telling is like a hit or miss in this place sometimes the managers are out of this world , wonderful, and other ones are like in out of space ! I have the app to order the cheeseburger and price one for $.29 which I got and then I show the young lady the Nuggets as long as you have an app you get them for free told me to come back in an hour , I ask for a manager , she told the girl no sorry ! I then ask again she came over I told her I scanned for my points, not for nuggets, and told her ! it saids as long as you have the app you get the nuggets for free its now 30 minutes later explaining this to her ! She gave them to me like I was getting a golden bar not a nugget geeez ! read more

horrible service. person at the front was extremely rude. food was not good at all and the energy was disgusting

I was wow'd by this McDonald's! Great, modern decor, plus friendly employees with cool & modern Mickey D's tees! I recently re discovered Egg Muffins - thats what I had. Fast service. read more

An absolute filth hole and explain to me why we should be paying them 15.00 an hour or even minimum wage . I felt like a needed a shower after leaving. We don't frequent McDonalds anyway but the grandkids wanted A breakfast sandwich but got a hard bagel with a rubber ball and cheese that wasn't even melted. I guess u get what u pay for where the employees are concerned. Do we not do windows and doors anymore either? The first place u look or touch when u walk in ,the doors yuk, and then a comical view watching the help try to figure out how to put the soda machine back together, oh did I forget the overly excited employee at the counter taking our order. But I have to say ur not alone McDonald's I don't think anyone cleans up or gives a shit anymore read more

I only go to this location because it's close to my job. Every single time I get my meal, the fries are either cold or just limp (not like the amazing crispy fries you expect from McDonalds) and regardless of when I order lunch the hamburger bun is stale. I wish I could get quality Big Mac meals here read more

Normally what I get here it almost always comes out perfect. It takes a little longer than usual most of the time but never like a whole half hour long wait. read more

I went here and I order a cheeseburger with fries and I was biting into my cheeseburger and there was hair in the sandwich, completely disgusting and I'm now afraid to eat at another McDonald's ‍ read more

There are a handful of McDonald's in the area. From Glassboro to Deptford, there are 5 to choose from. This location is without any question the worst run location in the area. The food is bad, the service is terrible. It's really a shame that management or ownership can't get this place running better. I will not be returning to this location. read more

Kids were rude, fries were cold, and not full. Looked like a small serving in a large container. I try to avoid this one but was close and figured why not and then I remembered why not. read more

I would give this mcdonalds zero stars if i could! I just got done a sixteen hour shift at work and stopped to get some food on the way home. I ordered a large sweet tea twenty nuggets, two fries, and a mcdouble. When i got to the window the lady handed me a large bag that was taped shut I asked where my drink was and she explained that it was in the bag. I really didn't order that much food. I opened the bag and it wasnt my order I told the lady and she told me to go back around and wait in the drive through. The line was really long and I was annoyed at this point so I finally get a bag and drink didn't look because was just ready to go home. Only to get home and find out I got the wrong order again. I ate what was given but half way into my fries I find hair! This mcdonalds is disgusting . read more

We just stopped by this McD for some fries but ended up getting a whole meal. They had great customer service and were attentive. I asked to add something last minute to the order and they were very nice about it. It has a family vibe with how the workers interact with each other. Now the food was actually pretty good compared to other McDonalds. We dined in and the fries were served to us hot & crispy. Good fries. We also ended up getting Big Macs for the buy 1 get 1 a $1. Compared to other McDonalds, these Big Macs were not sloppy. It looked appetizing and was filling. We also love the large Eagles cups! Bleed Green! GO EAGLES AND this McDonalds! read more

The guy taking our order at the drive thru sent through out order, when we clearly stated that we weren't done ordering, so we had to go through twice just to get our entire meal. We didn't even get that much food! The service was terrible, as they didn't even give us one of our items anyway. I should have gone to Burger King... or even Wendy's... read more

AVOID! Perhaps the worse McDonalds I have ever dined at! Not just once but several times over the last 20 yrs I have lived in Twp! Every time there has been an issue, hard bread, sandwiches that have sat around, missing food from order. All this has to fall on poor management and hiring the wrong people! The other day I thought I'd give it another try for breakfast, I figured how could they mess up a sausage biscuit, well biscuit was hard as a brick! This will be the last time I ever go near this place! It's already had too many chances to correct these deficiencies! Now I know why most people in Twp along with me go to the Mcdonalds on Delsea dr or Glassboro. These stores are run the way they are suppose to. I have a feeling only reason this store is able to stay in business is one time customers passing through on a busy highway! Perhaps the owner of this store should look how a store like Chick Fil A is run and learn something. I have also contacted McDonalds corporate about this and they told me they take these complaints seriously. read more