The food is good, the customer service is even better! The staff is reliable and very helpful. I went through the drive through and Rosalie was very helpful and efficient! read more

Well. No one at the registers and when someone did finally acknowledge me she seemed ticked off she had to help me. I only wanted and iced tea (3.00+) for about .30 of beverage. So that's a rip off as well. I simply hate what McDonalds has become. read more

McDonald's - Burgers Near Me - San Juan Capistrano, California

Kiosk ordering. Staff was nice. One medium drink, large coffee and pancake breakfast is $15. Shorted one bacon. Wanted an extra hash brown but they charge $3. The place was modern and clean. Did not see any self serve soda machine. read more

See all

They had one job... They disrespect customers by serving food like this along with a skimpy amount of soggy fries. read more

McDonald's - Burgers Near Me - San Juan Capistrano, California

stopped by this mcdonald's yesterday for a quick breakfast of an egg mc muffin and coffee. ended up with horrible food poisoning.

I rarely go to McDonalds but I will return to this one! I ordered a holiday pie and because they were not ready yet, they asked if I wanted to wait . I'm glad I did because they gave me two! I guess they felt that I was inconvenienced. The staff is very sweet and apologetic. I hope more people see that we're all human and that they also leave a kind review. They did a great job! read more

This spot is pretty reliable, I can only ever remember one time it wasn't as good, but recently it's been really great. Friendly employees, good food, McDonald's ambiance. read more

This McD used to be good but now their drinks are always flat. I've tried to go back it to have it fixed and they just say it can't be. I'm gonna to stop coming here because I like my McD soda and this place doesn't serve it right. read more

At this point i dont know if the owner francisco if thats still the owner can even do anything to improve this place. Service is terrible they never have their frappe machine working mcds standards have gone down the drain. Andy the previous owner had this place alot better than now. Avoid this place read more

I order Daily from McDonalds on Del Obispo. Never again! This was the first time I did not ask for a receipt. Huge mistake. Note: chicken nuggets are acceptable for toddlers and elderly as they are ground up chicken parts and molded into shapes. I order for an elderly family member daily. Mocha Frappe and Ck Nuggets. The customer service Was good, someone is not training employees now. I'm done. I refuse to fund the Owner who is responsible for how the restaurant runs. read more

Pretty bad. They messed up my order and completely forgot it, (I used mobile app) and the food was below average. Every single employee in the drive thru seemed to be completely confused and had no idea what they were doing, including the manager. Food was cold when I got it because it had been sitting there for a long time, and they confused my order with someone else's. Awful. read more

Aggressively rude AND bad at their very simple Job. Not to be mean but like 16 dollars for a hardy meal is kinda a lot so like get the order right- then I try to be clear the next time and they have attitude and are still somehow like a 6th mean girl it's like haha chill I'm just trying to be clean about ketchup my girl I feel so bad even reviewing this but it's true and I always come here after i play a late night band show read more

I got a mc crispy and instead I got a brick at least that's what it tasted like I didn't eat it because it was all fat from what ever that animal is I hope it never happens to anyone read more

They open at 0500am... the bad thing is, by the time you get your food it's 5:10am.. sometimes the food is ready, other times you have to park, because they like to tell corporate they are giving you your food in a timely manner, yet there are times I've had to go into the restaurant to get my food.. and I'm using the drive thru.. but I will add they are on point when they are cranking.. it's hit or miss here read more

Employee at drive thru taking payments was really rude! He should not be working there. I won't go back just because of how rude he was. Don't hire people that don't want to be there. read more

Incompetent ass fucking mcdonald's all the workers don't know what they're doing, and on multiple occasions forget items in my order, and get the order wrong in general. At that point i'll just make the food my damn self, I can run that shit with my eyes closed if i wanted to. Didn't have the minecraft meal either, so that sucked as well read more

I always swing by here for some iced coffee and the staff has always been awesome and accommodating. Shout out to Logan and the others :)

Many things to appreciate including getting exactly what I wanted - AND such a helpful crew at this location. It seemed that this was a 'family owned' business, although I knew it really wasn't because of all the different backgrounds, ages, etc... The highlight was the cashier - "Brandon" who was kind enough to loan me his phone as I mine was dead and I needed to let my hubby know I wouldn't be home due to traffic, blah, blah, blah. Anyway, it's always nice to know that McDonald's is still true to it's word, that "you deserve a break today!" read more

i'm not one to leave negative comments but i'm very concerned about how mcdonald's handle they're employees hygiene today i went in just to grab lunch when the man taking my order had a very overwhelming odor to himself i believe his name was alfredo not only was his smell an issue but is attitude as well he seems very upset and made me feel as if it was targeted towards me. read more

This place sucks ass. I can say this because I've worked at McDonalds and it was never this bad, nor should it be. They cant do anything right and they expect to get paid more. ‍ i ordered an iced coffee and theres coffee beans in it, like what?? How does that even happen? It shouldnt . read more

McDonald's - Coffee beans in my iced coffee, and if they brewed it right or cleaned their machines correct, this wouldn't happen. - Burgers Near Me - San Juan Capistrano, California

The drive-through is Always very fast, there's never much of a line either. Service is hit or miss, usually they get it right. You really can't beat their prices are the ease of getting some food quickly. My go to use their plain cheeseburger And some fries, usually a happy meal is a good bet. By no means fine dining, but will do in a pinch. read more

Between all the homeless people hanging out on your property making families feel that this place isn't safe --- and the fact your kiosks don't work often --so you run through the process --and then have to wait long lines cause you have one cashier. --you're just handing your business to in and out. Don't expect your last too much longer given you fail on so many counts Regiional McDonald director. Do you plan to fix a 1.9 yelp or are you satisfied with this. ?? read more

I have never been so rudely treated anywhere especially McDonald's food establishment. The service is horrible. The staff was extremely rude. I recommend to not go there. I would've given it zero stars, but I had to give it something so one star just so you recognize it and don't go there. read more

I went to this location and they would not provide me with food I wanted for no reason. They said no when I asked for my food. I went to dp location and they happily gave my food NO QUESTIONS ASKED!! read more

McDonald's - Drive through dp location - Burgers Near Me - San Juan Capistrano, California

It's crazy to think that Mc Ds got the best drip coffee for the price and they do . I would much rather buy a drip coffee from here than Starbucks . It's got a nice roasty coffee flavor . Not too bitter just right . Obviously you could make a better one at home if you got all the equipment but try it you will be surprised . The staff is always so friendly and it's clean inside . Yes it's fast food not gourmet but it's definitely consistent. You won't get a raw patty . You won't get burnt anything. You won't get anything over greased. In this I appreciate this quick meal . Yes sometimes they mess up and give you something stale but hey we are human. Just go back and ask for another they will definitely make it fresh the second time . I come pretty much every morning when I'm running late so I'm just telling you my experience in the am . Later in the day idk I eat at home . Merry Xmas , Hanukkah and Kwanzaa! read more

McDonald's - Large hot coffee. I like how they choose that art deco style cups . - Burgers Near Me - San Juan Capistrano, California

See all

What a joke it takes 7 minutes to cook a crispy chicken sandwich. Bad service, never going back to this location. Bunch of cars got there orders. read more

I literally ordered an ice tea and a cup of water.. drank from the water and cup and it tasted like poop!! Unopened the lid and smelled it. Smelled like mold.. so gross... the ice tea tasted funny too. Dumped them both out.. waste of time and money.. health inspectors need to check this place out again more carefully... read more

God this McDonalds is super inconsistent. The only really good stretch of service I've had here was when all the high school kids were working in the summer. Otherwise, it's up to fast food Jesus. You could get hot and fresh fries, but sometimes you get lukewarm cardboard. Sometimes they get your order right 100% and sometimes they try to scam you out of sauces. Most of the time this McDonalds drive thru is lightning fast, so if you are dying of hunger it'll be over quickly. read more

I don't like that they only give you half slices of cheese on Filet o'Fish, and actually charges you more for a full slice. read more

McDonald's - So disappointed in this location. Only McDonald's I'm aware of which only puts a 1/2 slice cheese on fish sandwiches. Why? - Burgers Near Me - San Juan Capistrano, California

Teach your employees to SPEAK to the customers! Also, why is it so difficult to sell HOT food? By the time I navigated out of the parking lot, discovered my order was wrong it was too hard to go back read more

Can't believe this. The place wasn't even busy, shoved 2 patty's into one half and just put a bun on top....????? read more

McDonald's - Sick Big Mac.... I want a refund ruined my order. - Burgers Near Me - San Juan Capistrano, California

Worst customer service, employees don't care about you. They pretend not to understand you until they discover you speak Spanish then they are even ruder. Leaving you waiting at the curb for drive through for 15 min when zero other people in drive through. Once you finally get food they don't bring any condiments then act like they're major inconvenienced when you ask for ketchup with your fries. Recommend chick-fil-a right next door. No wonder your mascot is a clown read more

Stopped to use the restroom and this place was disgusting. Wouldn't want to order from here due to the lack of cleanliness. No soap to wash your hands in the restroom. read more

See all

How can the restaurant still be open when they opened back in 1940? McDonald's exists as the world largest fast food restaurant chain that first opened 1940. The McDonald's at 31822 Del Obispo st, San Juan Capistrano, CA 92675, first opened in 1974 and the hours they're open are from 6 am to 8 pm. This specific McDonald's has been remodeled to add a Drive thru. I remember as if the day were yesterday, my aunt would always take my cousins and I after school to enjoy a pleasant meal at McDonald's. As you arrive at the restaurant they have an exceptional amount of parking as they do seating, and right when you walk inside, the nose, greeted by the scents of the juicy burgers to the freshly made fries hit you right in the face! This cheap restaurant, for the most part might be busy with customers that are kids all the way to senior citizens, the children are usually noisy, but luckily McDonald's has a playroom to keep them entertained! All things considered McDonald's, a restaurant I have been to mostly all my life, can come about to so many people, for fantastic food items, and great quality care. To begin, McDonald's, an American multinational fast food restaurant chain, known to so many people for their popular Big Mac at a price of $6.79, that from every bite you get out of the juicy meaty burger, you know the visit was worth your time. This restaurant can be different from others due to their global presence, with thousands of locations around the world. This restaurant's food remains special due to the great respect for the food, and great quality. Anyone that goes to McDonald's has to at least order their world famous fries for $4.79, because with every bite, one will find a feeling and taste of salt that makes the fries ten times better. Since McDonald's opens at 6 am they serve breakfast, their most ordered breakfast item might be the Egg McMuffin at $3.99, right when you see an EggMcMuffin, there will be steam coming off that travels to your nose, struck down by the sent of the english muffin to tell you, they make the food fresh! The children generally order the Chicken McNuggets at a price of $4.49, due to the crunch from every bite anyone around hears! Thus, McDonald's can be a place for everyone to feast at and enjoy the atmosphere provided. In conclusion, McDonald's became known to many people for fantastic food items, and great quality care. People should try the food at McDonald's because they're cheap, convenient, and most importantly consistent. You... yes you the reader, stop by your nearest McDonald's and grab yourself a bite to munch on. McDonald's provides a heartwarming experience for its customers and employees, therefore the restaurant remains for all individuals, as they themselves say "I'm lovin' it". read more

I don't know how to start, the service just wasn't great, for having 3 vehicles ahead of me it took an awful long time. Then getting home to find out my 10 piece chicken nugget i got was diced chicken breast, and it doesn't even smell good, I wouldn't feed this to my dog. Wish I could give negative stars. read more

McDonald's - Ordered a 10 piece nugget, I got this instead. - Burgers Near Me - San Juan Capistrano, California

I want to inform that the managers there are rude ! I saw one of the managers yell at this poor girl that was working there the employee made a little mistake I didn't mind it seem like she was new the manager came over and told her In Spanish she need to pay attention. The whole time I was waiting for my food I see the manager raising her voice. And telling the other employees "if she doesn't pay attention let her know and to listen" this poor girl looked stress while the other employees are not getting picked on by the manger. This is bad management they should be treading their employees with respect the manger had black hair and her hair was in a bun and she had a tattoo. I don't care where you work at don't be treating people with disrespect. Also when I went to use the restroom the bathroom was disgusting my food came in cold. read more

Second bad review of this McDonald's. Paid 7 dollars for my egg white delight meal & the Egg white delight came with no Canadian bacon, r u fucking for real? Also guy at window gave me a drink with no straw. Quit hiring dumbasses. read more

McDonald's - Burgers Near Me - San Juan Capistrano, California

The staff couldnt get a simple order correct. I didnt customize my order or make any special requests. I literally ordered off the menu as is and they repeated ot back to me. Missing my nuggets and my childs happy meal was missing a drink. Drove off already and was too far to drive back for them to fix it. How can something so simple be so difficult??? read more

Tried again. Failed. Multiple missing items and not one employee offered an apology, merely acting like a screw up is Status Quo. Fool me once, shame on you....fool me twice? Oh vey. read more

The staff were fast, kind, and efficient. My order is always accurate and fresh. Always a good experience at this location.