One word, yuck! So unprofessional. I had to go back and pick up my CORRECT meal because they gave me an incorrect meal. AND they still got my order wrong even after I told them. The food was disgusting! Never again! read more

Most disorganized,unfriendly, poor customer service. The kiosk ordering does not speed things up. Staff seems asleep, moving at a snails pace read more

Hi! Welcome to the SLOWEST 'fast' food drive-thu ever! Seriously, unless you want to sit in the drive-thru for nearly 20 minuets when there's only like six cars ahead of you, there's an issue. It's not like it was even busy inside, where the wait would be somewhat understandable. Del Taco is right down the street, it's not McDonald's but it's way faster. Not to mention every employee you see either doesn't acknowledge you at the window or isn't the friendliest. Great customer service? Not here read more

McDonald's - Burgers Near Me - Riverside, California

Been sitting at the curb side mobile order spot for ten minutes now... not the first time either. I've learned my lesson I guess ‍

I keep hoping this location would get better with its service and quality of food but yet I was disappointed again. After couple of year of not going I thought I would give it a try again but quickly was reminded why I don't go this this location. The service is horrible I waited over 10 minute wait to inform me my pies are not cooked so I have to wait an additional 10 minutes. I go home and my burgers taste cold and there is onion in them when I asked for them to be plain. I don't expect great service from McDonald but something better then bad would be acceptable. Never going back... never read more

Not a single soul in the drive thru ordered 1 happy meal and was asked to pull to the side and park. Team lead or manager in gray shirt said it's normal. . The only reason I moved is so that they wouldn't tamper with my kids fries. But I think it's ridiculous to make vehicles park when no one is in the drive thru behind you. read more

This McDonalds is the most disgusting, filthy place I have ever been to. There was food all over the floors, squeezed ketchup on the walls near the drink dispensers and along the counter. The table tops were disgusting and looked like they hadnt been cleaned in days. Then while sitting there I watched an employee wipe down the trash cans then proceed to start to wipe down tables! I spoke with the manager who didnt seem too concerned. I demanded a refund, why I ordered in the first place I really dont know. If the restaurant area is this disgusting, what must the kitchen area be like?? It literally made me sick to my stomach thinking about it. I will NEVER eat here again, and would caution anyone attempting to go to this location. The corporporate office should be appalled and embarrased at this location. I wish I could give negative stars because even 1 star is way too many! read more

If I could give zero I would. I walked in at 7:15 tonight, a Monday, at least half of the tables had trash or food spilled on them and there was trash all over the floor. Napkins, empty ketchup packets and food wrappers everywhere. I went into the restroom and the handicapped toilet was clogged and there was toilet paper all over the floor in both stalls and in front of the sink. The second toilet had to be flushed three times and it never really fully emptied. The floors looked like they had not been mopped all day. There were three people working as cashiers, the manager was assembling food and I saw a guy in the back. The whole time I was there an alarm for the drive through was beeping. The condition of the customer area makes me afraid that the back has just as lax of cleanliness and makes me wary to eat the food. HORRIBLE CONDITIONS! read more

The young lady in the drive-through at the second window was extremely rude and condescending, when I asked her name for my yelp review she walked away so I had to ask another employee who told me her name was either Selene or SelenaEverybody else at this restaurant is absolutely fantastic but this young lady in particular was terrible and completely hurt my feelings. I've never felt so disrespected in my life read more

This McDonald's is the best one I've been to, their ice cream machine always works, and one of the workers who goes by the name cesar is the best. He always makes my day whenever I go. I love it read more

The food is great at this restaurant but they need to hire more people there isn't always someone available to take your order.

I like McDonald's specially their fries! Family and I was going to riverside, stopped to take a bite at McDonald;s at this location, what disappointment. restaurant was not clean and when I went to order food I saw ice cream on the floor with food prints that some one stepped on it, a safety fall hazard, I ask cashier twice to send some one to clean it, she told me that she will send someone for ten minutes nothing happened, thenI ask for Manager, she did not care either! If safety and good house keeping mean nothing, how to they prepare food for us? DO NOT take your family their!!! read more

Seriously.....I have had so many problems....just once...can I get a bag of food that's correct and not missing anything....or has the wrong food it in, or at least has all the contents of the food i ordered....everytime I come here there is a problem, I don't know how many times I have to write to corporate....I really think this place should just become something else and the mc donalds should be shut down .....this seems to be the only mc donalds that I have a problem with. Unfortunatly, the are right down the street from me so on my way home from work I'll pick something up late night....it's rediculous really... read more

This McDonalds sucks. They cannot get your order right if their life depended on it. If you ordered a cup of water, they would figure out a way to jack it up. They slow, really slow. Now you would think that this lack of urgency would lead to increased accuracy...but noooooooo. I live around the corner from this place. Walking distance. When the kids get a hankering for McDonalds french fries (which I am convinced they put some sort of addictive drug into), I drive 4 miles down the road to go to different McDonalds. read more

If I could give it a - star I would. Unfortunately it's up the street from us. I've gone here 3 times EVERY single time they messed up my order & I mean it was way off or they gave me someone else's order. 1 time I had to park around the side & wait 14 minutes for my egg mcmuffin? Does that sound right? I don't know if the staff doesn't like me or what, but after messing up 3 times & never even really apologizing after I brought it up I'm done. Honestly I think the employees just don't care, and are purposely mean. Order #1 - Pancake breakfast, what I ended up getting a egg & Biscuit meal. Order #2 - Big Mac meal & Kids meal - Kids meal was right but with a girl toy instead of a toy for a boy...use unisex toys if its that hard. I also got a double cheeseburger meal not my big mac meal, and god forbid you ask for ketchup.....it must have gold in it. Order #2 - egg mcmuffin meal, coffee was less then half way filled and I had to pull over to the side and wait 14 minutes for 1 egg mcmuffin & hashbrown. I also asked for ketchup (gold) and got 1! ahahahahah Spend your money anywhere but at this location! Del taco is right down the street from them and will get your order right and be nice to you. read more

By far the worst mcdonalds in riverside! Everytime I get stuck going there they ALWAYS MESS UP ON MY ORDER AND THE GIRLS THERE ARE RUDE AND DISRESPECTFUL. I hate when I just order a simple happy meal or a coffee and make me wait on the side for a good 5-10 min. Then they end up forgetting somthing and im stuck there for 15min!!! I recommend they have a 3rd window to check if all the food is in the bag. Stop hiring people who dont know what there doing read more

If I would a 0 star they absolutely suck the waiters don't even help you they done know how to use the kiosks and don't have a scanner I hope this gets fixed soon because I was standing there for 30 m for no reason they didn't know anything so I just left after waiting 30 minutes read more

Every time I come to this location it's always a really long wait no matter what the time is. Staff is typically really nice and apologizes for the wait however today I ordered a sausage mcmuffin meal and they charged me for a sausage egg McMuffin meal, I know it's not a huge difference but I asked the girl at The window isn't the McMuffin without egg cheaper and all she said was "I'm honestly not sure" The fact that she didn't know the price isn't what bothered me, what's annoying is she didn't even offer to check or ask somebody else. She just handed me and my food and closed the window read more

placed an online order because according to the app and google they were open til 1am, get there at 12 and they said they are closed no questions asked. the app then tells me after i arrive to find another location. seriously drove 10 miles for some cookies & they denied me. read more

Slow slow slow slowThat means it takes a long time to get your food why is it called fast food

Food is usually really good here; fresh fries, nuggets, and burgers. However, don't even bother asking for sauce with your nuggets, cause it NEVER makes it into the bag. I'm not a fan of dry nuggets, so I usually either pull back around to get the sauce I ordered, or just give them to my boyfriend who prefers dry nuggs. And it's every McDonald's in Riverside too, not just this one. I've worked a drive thru, people, it's not hard to fill and deliver everything in an order. read more

This place sucks. Cant get a simple order correct. They had no lids or straws for large drinks. Forgot our orange juice. Put egg when ordered without. ( they were kind enough to mark the specially made eggless sandwich with no egg instructions. But sandwich had egg) 8 am and place was so dirty. This place has gone to shit !!!! Owner and managers dont really care about customers or service. read more

Worst meal ever. I went through drive through and when I got home I found a large flat coke with four ice cubes, twice cooked stale French fries and soggy chicken nuggets. I was so disappointed and dissatisfied with my order I fed it to my cats. No I'm not a crazy cat lady just hated my McDonald's read more

McDonald's - Burgers Near Me - Riverside, California

I hit the drive thru after work at about 1:30 am. There was two cars in front of me and it took 24 minutes to get a burger and fries. The drive thru service is extremely slow however the employees treated me very well and apologized for the delay. I went back the following day after work thinking yesterday was just a bad day for them. It took way too long to get my food again. It's not worth my time to go there anymore. I've since gone to Jack in the Box on Van Buren and get fast service. read more

This place was really dope and quick but now it's terrible service they are so rude and just not the same like last works.. been giving us melted shakes wrong orders we gave the person money she drop two dollars out the window by not grabbing it right and says your missing two dollars.. this McDonald's was good vibes now it's trashed you hardly find cool fast food places no matter how packed it is read more

McDonald's is getting stingy, got us a Sunday asked for extra caramel an this is what we got. It's not even full. An they still charged us for the "extra" caramel. An not to mention that we waited in the drive thru for about a good 30 min. An when we got our Sunday's the girl didn't even say anything. Not even a thanks come again or anything. read more

McDonald's - Burgers Near Me - Riverside, California

Missed breakfast by a minute. But they had extras there and offered to make bew hashbrowns. Of all the McDonald's ive been to this is the most accomodating. Thank You!! read more

McDonald's - All the breakfast they had left at 10:31am. ;) great staff - Burgers Near Me - Riverside, California

Updated McDonalds. Food is consistent, but service is not ver good. They don't have a play area. It's just computers, but it's clean. read more

McDonald's - Play area - Burgers Near Me - Riverside, California

Typically I would never review Mc Donald's .. wWe already know what to expect, wether we get bad service or great service we'll always return ... usually, the service at Mc Donald's is mediocre at best, however, today I received the best service of any fast food establishment I've ever been to, and I eat fast food twice a day everyday... I especially would like to thank Taneeka for making my visit great! Her attitude was great, her ability to lead her team is even better ... Our order was filled correctly and within 5 minutes during dinner time! The only issue I had during my dining experience are the kids screaming their heads off, while the parents just eat and say nothing read more

Just want to say that this location is amazing. The staff, service, and the dedication to making their customers feel great was above all other locations. Leanne is amazing thank you for being so kind even when I know it was busy. Definitely coming to this location from now on! read more

The McDonalds at 2605 Van Buren Blvd. in Riverside, Ca, 92503 is absolutely unprofessional and unethical. I have many complaints about this particular restaurant so bear with me. First, I would to like to complain about the service I had this evening. It was 7:30pm PST on September 15, 2019, a Sunday night that was slow. We went though the drive -thur and said "Hello," to speaker since the employees never hear the "DING!" to tell them someone's in drive thur. The employee responds but makes me repeat my order like 5 times because she is not listening. I ordered a ten-piece McNuggets meal, large size with a bottle of water and an extra large fry, very simple. When the employee finally got it correct, I pulled up the first window to pay. The male employee at the window had an attitude and was very brash when he took my money. You could tell he did not want to be there, but I chose to be friendly and thank the ungrateful employee for my change. Then I pulled up to the second window and another male employee gives me my bottle of water and tells me to pull up. Now, here is my first major complaint about this McDs. They're so quickly to take your money, but when it comes to giving you what you pay for, you're going to have to pull up and wait, and they do it to every car till there's nowhere else to pull up. Even if you're just passing by on Van Buren, you'll see all the cars being pulled over as if this is routine. I personally find it disrespectful to be told to pull over, and every time we go there, they always tell us to pull over. It does not matter how simple my order was, pull over. Tonight, I pulled over right in front of their glass doors, and literally saw five employees laughing and standing around while I had to wait for fries. I finally got out of my car and went in to discover my food right there and fries right there also just waiting to be put in a box. Thank God I got out of my car and made the lazy female employee work for once and get my fries. Meanwhile the other male employee that told me to pull up runs like a coward to his front drive thru corner totally avoiding me. The female employee gets my fries and is flushed in the face. She knows she's done something wrong, and there's no manager whatsoever to be seen. I get home finally and want to eat my food that I went through hell to get. The fries are staled and chewy for some reason and my McNuggets taste like tree bark which leads me to believe they don't filter their grease vats. This McDonalds don't give a damn about the customer. They can't take an order, but they're quick to take your money, then they want you to pull up and waste your time giggling and standing around while your order is right in front of them. They obviously all hate their job and purposely taking it out on the customer. I get told to pull up every time I go here. One time the male employee ignorantly waved his hand in front of me, which is extremely disrespectful, to tell me to pull up like he cares. The managers are the ones that allow this behavior and deserved to be fired, no mercy. There was even a time this past summer like in June 2019 where McDonalds offered $1 drinks. Well, here, on Van Buren they ran out of soda. I'm not making this up. They went to Albertsons which is right there and bought 2-liters and were pouring that stuff into McDonalds cups and was serving that to the customers. Once again, they don't care as long as they get a paycheck, but paycheck for what? Your service is malicious and vindictive. They don't care about the customer, and they don't hide it. They flaunt the fact they don't care about the customer. I'm very offended by all the McDonalds employees here. I would like corporate to come down and investigate what is going on here because my experiences have been very unpleasant, and I'm not the only one. NEVER PULL OVER FOR THE VAN BUREN MCDONALDS!!! NEVER PULL OVER FOR THE VAN BUREN MCDONALDS!!! NEVER PULL OVER FOR THE VAN BUREN MCDONALDS!!! read more

This is very disappointing , I live 2 miles from this McDonalds, We drove thru ordered and got home to find COLD french fries. All of 3 orders. I believe they have hired some lazy ass people or manager who doesn't oversee the quality of food his/her crew read more

I didn't get bad customer because I wasn't even acknowledged by anyone even though I was standing in front of the counter waiting to pick up an order for someone else. read more

Stay away from dump! They always mess up drive thru orders & are very lazy! They always say the shake & ice cream machine is broken so they don't have to help make anything! And the main thing is the LONG drive thru lines! I've spend over 30 mins in line and they don't care or offer a free small drink for waste of time! They are ESPECIALLY SLOW during the evening drive thru!! So always expect a LONG wait at the drive thru! Bad customer service and managers don't care . They have 2 lines at drive thru & they always let cutters in. The dumb kids at drive thru don't know how to make first come , first serve at window! U could be finished ordering and 5 mins later another car will come and order & go ahead of u cuz stupid window employees are inept ! I won't be coming back to this sad place! Go down the street to Carl's! Zero lines!! read more

Oh my God I wish I could read this place a little 5 star because I always support businesses that are near my home but their lack of urgency their customer service and awaiting teacher customers is unbelievable I went through the drive-through because it's cold here they have only drive to and I get a burger with no pen just cheese so I have to go and get in line again to get a correct my question is when the rap that burger was in a little bit too late it's ridiculous!! read more

I'm honestly shocked at the incompetency displayed at this establishment. All I ordered was 3 large drinks. That's it. And they made me pull over and wait for 5 minutes. Normally I would understand if it was busy, but I was the only car in the drive thru. In addition to having to wait, 2 out of my 3 drinks that I ordered were incorrect. I really cannot understand what's so hard about pouring 3 drinks correctly and in a timely manner. Would give 0 stars if I could. read more

I dont think Mc Donalds cares about being reviewed. All of the local mc Donalds have 3 or less stars. This one is no different. The food is always cold, I would complain to a manager but I just waited 30 minutes for a $2 burger. Cant wait another 30 minutes. I dont think its the staff, they are always polite. I think the owners are under staffing their restaurants and dont care how long we have to wait. read more

Since revamping the drive thru to two lanes I have come here twice. Both times have had a wait time of at least 25 minutes. McDonalds is supposed to have a car out in like 90 seconds. So I ask why the excessive wait time and I am given the answer we have no people. I counted 7 visible people working. Then I ask again and she says I'm sorry. I say that is not an answer. Being trapped in a drive thru line is my not my idea of good customer service and definitely not worth it. I'll take my business elsewhere read more

Slowest drive thru in existence!! Horrible .....I want my time back!! :( Got out of line after 20 minutes on 2 separate occasions.

I just wanted a ice cream cone and they gave it to me without any effort put in it. It was lopsided and ready to fall. Ive worked at McDonald's before it was my first job over there on Arlington Ave and never did I NOT put into any care into my first job. Usually I don't write reviews but this just pissed me off as a customer. I didn't say anything but I hope this reaches to the store manager. The service member that served me is named Christian. And his coworker an African American woman both just seemed laughed about it. Terrible service for the most simplest thing. read more