We went specifically for the Grinch Meal, which is advertised as being different from a regular Big Mac or 10-pc nugget combo meal because it includes dill pickle seasoning for the fries and a pair of Grinch socks. You can even buy the Grinch fries separately -- so the seasoning is clearly a core part of the promotion. We ordered two Grinch Meals and a Happy Meal ahead of time on the mobile app to save everyone time. We arrived at the drive-thru around 5:42 PM with only three cars ahead of us to get to the ordering screen. By the time we reached the order screen (6:03 PM), we let them know we were there to pick up our mobile order and gave my name and order code. After creeping through the line and finally making it to the pickup window, it was already after 6:16 PM. When the last items were handed out, I checked the Grinch boxes -- mainly to make sure our sauces were included -- and noticed there was no dill pickle seasoning. I told the attendant, and she went to check. She came back with, "Sorry, we've been out." Honestly, I was shocked. The seasoning is half the gimmick, and each Grinch Meal costs over $3 more than ordering the exact same items individually from the regular menu. If you buy "Grinch fries" separately, you also pay extra. So paying a premium for something the store didn't have -- and didn't warn customers about -- is incredibly misleading. When I said that the seasoning was the whole reason we ordered those meals, the response was basically, "Yeah, everyone's coming up asking and we're out. We don't have any." And that was it. By then it was well past 6:20 PM. We'd prepaid, waited nearly 40 minutes, and ended up overpaying for a promotion this location was completely out of -- with no notice at the order screen or anywhere else. We were never given the chance to change our order or request a refund before wasting all that time. Overall, the experience was ridiculous and honestly felt like a scam. If a store is out of one of the two main items that justify the higher price, customers should be informed before they pay or wait in line, not after the customer figures it out on their own later. read more

It's not fast food it's slow food. 25 min in the drive thru, not busy, and I can see a bunch of the employees in the back doing absolutely nothing. read more

I experienced extremely fast and courteous service here. The food was hot and delicious - better than the typical McDonald's; they took no "artistic liberty" with my sandwich - it looked exactly as expected. Restaurant was relatively clean and modern, but one or two of the tables could have used another wipe down. Would go back. read more

This McDonald's location always has a long wait. They never have anything ready. They park several cars at a time. It's ridiculous. There were almost several fender benders in the lot just from the wait. Angry patrons pulled off and those waiting were just receiving their food and almost crashed into one another read more

McDonald's - Drive thru Parking - Burgers Near Me - Norfolk, Virginia

Save your time and do not come to this McDonald's. Absolutely ridiculous wait for three small items. Was told to park and waited almost 20 minutes for a small fry, medium drink, and a dessert. All while vehicles going through the line were leaving one after the other. If it's a staffing shortage close till you're better staffed. read more

So I go and order from the table on the mobile app. After I entered my table number I started watching some TV on my phone and put in my AirPods. Fat ass behind counter who needs to exercise apparently had been calling my name to walk up to counter. Why would I put in my table number and start watching a show on my phone with earbuds if I was going to have to listen to my name to be called? Won't stop here again. read more

I've been to this McDonald's store a few times over the years. The restaurant is always clean and well kept. The employees are friendly and efficient. I stick to the basics - Quarter Pounder, Big Mac, cheeseburger, fish sandwich, fries, shakes. The food is always fresh and delicious which is more than I can say for a lot of other McDonald's locations. If you don't want to hop in the drive-through line there is ample room to park your vehicle then go inside. In my experience, I've found that most McDonald's stores do a decent job with breakfast service but fall short of expectations at other times of day. This has not been the case for me at this restaurant. Service is always good and the food is always fresh and delicious. read more

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Worse visit ever. Service was decent, not great. A lot of confusion filling orders at front counter. Ordered a chocolate milk shake from kiosk and told they do not set that flavor. Settled for vanilla. Fish sandwiches were cold and Happy Meal was missing components such as milk, ketchup and apple slices. Terrible store. read more

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Always stop at this location on Tuesday Mornings. Sign states they open at 5 am. Sat in the parking lot from 5am to 5:45 am with the location still closed. Cleaning person with another sitting at the table. Many vehicles came in the parking lot. read more

McDonald's - Receipt - Burgers Near Me - Norfolk, Virginia

It is your basic everyday McDonald's, but I prefer this location better. It's clean, organized, the fries are always fresh, and so far I have not received one single dried up piece of bread or meat from them. I will say though, if you place an online order, let them know you're there. I placed an order online for pickup, and I watched as someone (manager, supervisor, etc.?) walked by and told them to get that one online order started. Other than that, this McDonald's is better than most! read more

Says 24 seven but every time I've gone late at night after work and they're never open. At least be courteous enough to change the hours of operation. read more

We stopped here for breakfast before hitting the road. It was a Sunday morning around 10:20am. There wasn't a wait at all and despite there being a number of other customers in the dining room, we were able to snag a table. This location definitely looked clean, new and modern! I loved the finishes they used and the wall art. Frank Sinatra music played softly which added to the classy atmosphere!!!! Bravo! Great touch! Other reviews complained about slow service but I thought they were good. The food was TOP NOTCH! We went with Sausage McMuffin with Egg meals, a Biscuits and Gravy and hash browns. Everything was piping hot and delicious. Coffee was perfectly brewed. The only "qualm" with this location was the strange parking. The front of the store only has 4 parking spaces and was devoted mostly to (2) drive thru lanes. All the parking was at the back and one side of the building. Having it located there, forces you to only use the one door. Kind of a weird set up, in my opinion. All in all, we highly recommend this McDonald's!!! read more

McDonald's - Wall art - Burgers Near Me - Norfolk, Virginia

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7/27/18: I see why they had a 2 star average. Sat at the speaker waiting for my order to be taken for over 5 mins...no one said a word. Drove up to the "pay here" window...no one ever came. Drove to the "pick up" window & had to order with someone who said they just got to work. ???? Disorganized is an understatement. The line is wrapped around the McDonalds behind us now. We are now at the 2nd "pick up" window waiting on our food & there are people just loitering around outside and rough housing. I won't be back to this location. I will pay attention to Yelp reviews closer in the future to save myself some time. read more

McDonald's - Burgers Near Me - Norfolk, Virginia

If they are going to promote all day breakfast with banners & flags at the street they should at least have it ready. For two straight days I've been asked to "pull up & wait" for extended time periods. If I'm really, really hungry I don't appreciate being asked if I would like to take advantage of their new all day breakfast. Then when I choose their suggestion, I have to wait. Scoop..... After waiting so long, I asked the person who brought the food to my car if they didn't have breakfast choices ready to serve. I was told "No". They cook it when it's ordered. That's not exactly what I would call an all day fast food breakfast. Wait till the word gets out McDonalds. Oh, sigh.... As I'm pulling out of the parking lot in a state of utter starvation I see the restaurant windows covered in huge signs promoting all day breakfast. They are garnished with enticing pictures of the few items offered. That's just not right. read more

McDonald's - Burgers Near Me - Norfolk, Virginia

Worst fuckin place ever. Staff got attitude, rude and can't even complete my order. Triedtoday the workers slacking to do their damn jobs and they cant ensure my order was complete. Thanks for charging me for a meal I never received. I wish I can rate 0 stars cuz this place is horrid. Don't ever come here unless you don't mind missing your food or not getting your $$ back. read more

Literally worst McDonald's. We ordered food and there was 1 burger on the Big Mac, asked for a large meal and got small fries, forgot my water, 0 ketchup or mustard on my burger. Tf read more

I always go to this location because they never fail to provide good quality food, I can always expect to get my order right everytime I DoorDash from here or pick it up, sometimes it's hard for them to hear us through the speaker but they always do a great job and they deal with the rude customers in a professional manner. read more

It fascinates me how the ice cream machine at this location is either broken or out of ice cram 85% of the time I visit. (No, I am not exaggerating) I bet if they were forced to hand out a free ice cream voucher each time they told someone this, they would handle this quickly! To make matters worse, the employee I spoke with via the drive through box didn't even attempt to apologize or say anything remotely friendly. It makes me sad how unfriendly those who have direct contact with customers are. So dear McDonald's, please replace your always "broken" ice cream machine. Ronald would be very disappointed. read more

great service!! I got a cone on the house because I forgot to order it ! great attitude too read more

WORST PLACE EVER!!!! After a good Memorial Day weekend all I wanted was chicken nuggets with bbq sauce... but whenever was working on May 30, 2021 at 930 pm GAVE ME SWEET AND SOUR!!! Helloo!!! Like barbecue has a different ring to sweet and sour. read more

When in the car I found that the buttermilk sandwich smell weird, and tasted different. Like they put lemon drops on it, possibly hiding true flavor. I also ordered fries with no salt, but they were salty. Looks like whoever does the fries mix the old ones with fresh ones and doesn't have any remorse to put salt in an order that specifies no salt for medical reasons. This is a danger to health, wellbeing, and possibly life. read more

Just wanted a coffee at the drive thru...apparently that's too much to ask for. Screw you, McDons!

I went through the drive-through I asked for fresh food they gave me a overcook apple pie some stale french fries and a burger guess what stale over nine dollars for what read more

McDonald's - Apple pie was not edible couldn't even bite it's all dried up in overcooked - Burgers Near Me - Norfolk, Virginia

I honestly just had the quickest and best customer service at this location. From the moment I pulled up to order I was greeted with a friendly tone. Once I pulled up to pay the cashier was professional and kind. Then once I pulled up to the window to receive my food the associate actually asked how I was. To top it off The food was fresh!!! read more

This location was not very clean at all, floor need to be sweep, hair on the floor and tables not clean. The cashier was very nice and professional.This location has been remodeled .It was very warm and air needed to be adjusted read more

drive through is filled with kids , no respect . ignorant and don't care about the customers jus rush rush rush rush and still end up messing your food up . pull up to the oh window and everybody playing around on they phone and cursing . all that laughing but screwed my food up. again and again again three times i went through the drive through. jesus couldn't help them if he could . read more

McDonald's - a small French Fries - Burgers Near Me - Norfolk, Virginia

Usualllly McDonald's is the worst ever. Especially in Virginia. But Sidel was super nice and courteous. He deserves a raise. Actually he deserves to work with a company that deserves him. Sidel, work hard and become successful. With such a great attitude and work ethic you'll go far. It's rare to receive any type of good customer service. So we appreciate it. read more

This establishment is either fantastic and perfect or awful when it comes to food. The employees are nice, professional and polite. I wouldn't say to stay away but if you have other options go to your other options first. read more

Slowest drive through ever. 20 minutes.... If the food is bad, I won't be coming here again.

Ordered breakfast at this location for the second time in two days. After getting home I realized my order wasn't right yet again. Mind you, they are slow as ever smh. I'll be going somewhere else or just cooking at home tomorrow. read more

We ordered online for curbside pick up. We waited outside for more than 20 mins. If I didn't call we would not know that we have to pick it up inside. Like wtf. They told us they don't bring it to you outside at night time. We should've drive-thru!!! What a service!!! If I could only give no stars I would!! read more

Ordered through door dash and it took 2 hrs until they cancel our order. Don't order here folks

Yeah no. Lol. We came to get 4 McDoubles and there was no wait for the line. We waited 15 min until someone took our order and the car who came After us got their order taken first. Then had to wait longer to get our food... even though there's nobody here?? read more

Worst service ever!!! There's always a long wait for the most simplistic order and/or they mess your order up! If you can afford the slight inconvenience of going to another location which may not be as close, it'll be worth your effort and save you both time and frustration! read more

I think the employees are a few McNuggets™ short of a 6 piece at this location...just like my order was.

Come on this is McDonalds- lol ! But I will say this is one of the better ones- there is nothing SUPER Special about this location! It's clean-the food is mostly fresh-but take in consideration ITS MCDONALDS- at times you will get the young teen who don't care that you want hot fries or soda that doesn't have 90% ice lol but over all it's cool! I will keep going not just because I'm fat, but because it's close! Lol read more

Ordered to dine in and it's taken over 15 minutes and I'm disappointed I had a small order. Just upset

Worst quality of food I have seen at a McDonald's. The drive thru wasn't that busy and yet the fries were cold by the time we got to the window. The burger bun was also hard and the meat was dry and lukewarm. It appears that they just gave us whatever fries and burger were sitting out. read more

Listed as open 24 hours, sign on the building says 24 hours, but when I rolled up at 2am on a wednesday a young lady tells me theyre closed :( hopefully she was telling the truth and not just being lazy. I saw a car at the pull up window, and all the lights on. read more

If there was an option to give a more substandard rating than one star, I'd use it. My wife and I took our daughter out for ice cream at this location. The ice cream was served, and prepared properly. However sitting in the CENTER of the restaurant were about five teenaged boys and five teenaged girls. Most were shouting the "f" word, the "s" word, and the occasional "n" word. Some of the teens brought plastic cups with them (that were from other fast food chains) and were helping themselves to the fountain cokes. My favorite part...an employee was sitting with the crowd, and laughing with them as profanities were hurled for all to hear. The manager was painfully oblivious, or was allowing this to happen. Very classy, McDonalds! Very classy..... read more