Let's be honest here-McDonald's French fries are arguably the best around. I remember growing up, every Friday or so we'd swing through the drive thru to treat ourselves to a fast, yummy large order of these guys as a weekend treat. Even sweeter is when you get a shake to dip those salty little snacks into. A slice of fast food Heaven on Earth. Until one day we decided to bring Grandma along, who's lactose intolerant, but still enjoyed the mouth watering satisfaction of the "sweet and salty" snack combo. So she ordered her fries w a side of pure honey, which (I never knew) was always an option. Me n my dad were a little hesitant, but too curious to not try her interesting set up of dumping her fries out of that red case onto a plate, then drizzled her two packets of honey onto them. 3 honey drizzled fires later, both my father and I were hooked. McDonald's French fries ordered with two honey packets were now a staple on our weekend trips to the fast food chain. That is until Covid hit. We'd have to have our weekend treat delivered, which was fine, except we NEVER got our two honey packets, even when it was a choice on the menu you could actually check off with a check mark. Instead, after checking the "pure honey packet" sauce box, we'd end up with a perfect order of fries, only to be met with a plethora of honey MUSTARD sauce packets. So far from the same taste we were used to it was almost inedible. So for the last few years of my adult life, when we do want actual honey, we have to pile ourselves (including my much older grandmother) into our old Honda Civic and physically go inside, where not once, but EVERYTIME, we'd order 3 of that exact same order, we'd end up having to stand at the counter just to hand back the 6 packets of honey mustard as trade for the actual pure honey. I'm usually not much of a complainer, especially when it comes to fast food, (not like this was a Ruth Chris Steak House or anything) but these people are the people PICKETING for $20 an hour, but can't tell the difference between honey and honey flavored MUSTARD. I mean, even the pockets both sauces come in are different sizes AND color. Come on guys. I know it's fast food but it'd be a lot faster if we didn't have to wait at the counter just to do the trade off ritual every single time. Believe me, I think there is NOTHING more rude than physically checking your bag and holding up other paying customers, but if you guys would just read the damn ticket correctly the line would move along a lot quicker, plus, I wouldn't have to have the extra "pleasure" of popping ol' grandmas hip back into place before sitting here down in the car and at the head of the dinner table. Btw-if anyone on here is in need of McDonald's honey mustard sauce, shoot me a message and I'd be happy to give you handfuls. read more

McDonald's - a person's finger in front of a bag of fries - Fast Food Near Me - Concord, California

The service here is awful. We order on their app. Every other McDonald's is kind and give us our order when we get to the drive thru window. They do not. They make you go to pick up area and wait for the food and don't bring it out to you. Instead we wait 15 minutes and then have to go inside and the food is on the counter waiting. No one brings it out to us. I've seen 5 complaints about this. Their excuse they didn't have burgers! What McDonalds does not have burgers ready for their drive thru customers?!?! Manager Lana was nice but Manager today got mad at us for us having to come in for them not giving us our food! read more

I stopped on the way to work. Ordered an sausage egg Mc muffin. The egg was black. Threw away.

Pretty obvious at all the comments here are angry customers. I have no complaints, food quality is always decent and their ice cream machine works regularly which is more than I can say for most MacDs read more

WOW.. i would leave a zero if it was possible lol. So i was coming home from doing a lot of errands and felt like grabbing some fast food. So i decided to get some Mcdonalds. I went threw the drive threw and ordered a 20 nugget meal and two Mcdouble burgers and a reg fries and soft drink. When i got to the 1st window where you pay i asked the lady is it too late to change my meal to a large and pay more ?? I had a change of heart and wanted to get larger fries to share and also have a larger drink . They lady said thats fine so i paid for the upgrade . At the 2nd window i got my food and so i took it home looking forward in eating in my house. So when i get home and spend bag to place everything on a plate i notice they didn't give me the large fries . they used the large fire holder but looked like the just dumped the reg fries into it, here is a pic !!!! you can't even see the fries !!!! not even to the half way point common guys really was it too hard to just add the proper amount of fries in container lol warning not to come here late night ! order at your own risk lol read more

McDonald's - Where are the rest of fries lol - Fast Food Near Me - Concord, California

If you're only taking cash, put a sign out saying that instead of letting people wait 15 minutes just to get to the order speaker only to say "we're only taking cash is that ok?" Then wait another 15-20 minutes just to get out of the drive thru lane. Ridiculous. read more

When you live around Clayton Road in Concord, there just aren't many late night places to eat except for the 24-hour fast food places. So you end up at McDonald's, Taco Bell or Jack In The Box (if its the weekend, Nation's is open to 1am). Carl Jr, KFC/A&W and Burger King are already closed. Five Guys and IHOP are closed at 10pm. Mel's closes at midnight. So what kind of sketchy restaurant proclaiming to be open 24 hours a day only accepts cash after midnight? Didn't know card readers had a bedtime? Or is the night crew too inept? And what kind of fast food restaurant says that there are no shakes after 11pm? The machine magically turns itself off, the cashier said. The food is already meh enough to suffer through and you can't even get a strawberry shake because it's 12:15 am? And what is with this particular McDonald's franchise location that doesn't participate in the national return of the McRib sandwich? What, too hard to reheat the frozen McRib meat? Don't want to carry the longer McRib bun? Too many pickles that you would have to order? OMG we need to have an In N Out burger place for Clayton Station or the Clayton Shopping Center now. read more

I don't expect much from fast food especially McDonolds, but this has to be the worst McDonalds I've ever dealt with. Multiple times giving me the wrong cap for my drinks and it leaks while I'm fuckin driving home! How hard is it to cap things correctly or give me the right things? Get a brain! read more

Terrible! Live in the Area and over the years I have seen the quality of the food and a complete mismanagement of this restaurant. Recently purchased a few meals out of desperation and for the second time in a month the order was missing items, the food was cold and the overall quality of the food was horrible. IE the hamburgers were undercooked . The breakfast items are like rubber. I complained to the stores manager and they refunded my money but the damage was done. Never again McDonalds.. Terrible.. read more

I go to your drive- thru in McDonald's in Clayton road, in Concord, every morning. whenever an employee name SANDRA helps me she is ALWAYS very RUDE, gives me an attitude and never says hello and gives me cold coffee with no sugar and cream. I don't know what her deal is, but it happens every time. read more

Very rude staff that screams at guest through the drive through at 12:30am "CASH ONLY AFTER MIDNIGHT IN ALL 50 STATES" very unprofessional and disrespectful. read more

Waited in line for 20 mins only to have the ice cream machine break after I paid. It's not the first time, of course. Not even worth it to try. read more

SUMMARY: Believe the ratings, this place is the worst. Went to this McDonalds after midnight to get some late night eats from after spending time in the city for an event. Here's what happened: 1) Ordered Filet O Fish. Sorry they don't make FOF past 11PM for whatever reason 2) Ordered 3 simple things: Breakfast sandwich combo, #6 Two Cheeseburger meal combo, and a 10 pc Chicken McNugget. Not complicated right? 3) As we were sitting in line, 2 gangbanger types from the hotel adjacent to this McD's chased this other banger across the hotel parking lot and into the drive thru. One of the bangers pulled out a gun at the guy he was chasing. After seeing that, we wanted the food nooooowww. Turns out the femal employee didn't even bother to stick in the 2 cheeseburgers in the bag OR a receipt, so we have no evidence of our order to make a claim to get those burgers. read more

Why is it so hard? I went in today and ordered from the kiosk about 2:25 pm. It directs you to take a table number. The next thing you know, another customer hands me my meal. They gave it to her while she was around the counter area. She didn't have the number!! She delivered to my table lol. I probably should have tipped her. On top of that no drink cup or napkins. I had to ask a random employee. Place wasn't crowded, just reall terrible employees read more

My family has gone to this McDonald's many times. The drive thru service is always exceptionally personable. When was the last time you were greeted at a drive thru window with, "Hi! My name is Melvin. What can I get you today?" And "thank you" after you place an order. Did I mention they have been open during the stay at home orders because of Covid-19? 3 stars for this Mc Donald is a outrageous . Only disappointed were writing reviews. So, here is a happy customer review! read more

French fries are always cold Very usual for them to mess up orders even after they confirm /read back your order right as they take your $$ McNuggets seem to always taste reheated, actually most of their items have this taste Yeah yeah yeah I know ...what does one expect from a fast food establishment of the like... Well, a right order would be nice I am paying my hard earned money for it after all. Oh and to have the food actually heated as should be...not cold and hardened as if I'm eating a day or two old order of fries, quarter pounder, or nuggets etc etc But hey, I'm sure my last request is just way too much to ask Glad to know these employees/individuals managing or training said employees are being paid the amount per hour that they are (at or upward of $17 /hour...minimum ) for little to zero efforts at all ... Yup way to set that bar high mhm Set the bar high folks...set.that.bar.high read more

Way to go Mc Donald's giving out EXPIRED food. How disappointing let alone the burger order made wrong when you order in a kiosk and all directions are printed on the bill. read more

McDonald's - EXPIRED - Fast Food Near Me - Concord, California

I had a cook refuse to make my breakfast burritos without cheese when I had done before so plenty 9f times. He has them premade and I'm lactose intolerant. I called corporate about it and they didn't care as they never called me back . Check you're bags to as they forget napkins and straws too. Check your drink lids because like taco bell a block away they don't always secure them. read more

I love the burgers here, this is from my 9 year old son;) i like the hazelnut moca, it taste great. read more

By far the worst place to buy food. The customer service is so horrendous that you'd feel like smacking the employees in head for being so unprofessional and stupid. Some of the kids that work here look like their IQ is worse than a chimpanzee. DON'T GO HERE AT ALL read more

I only go to this location because it is near my house but always so disappointed with my orders. Either missing patty on my burgers and fresh fries always so soggy even when I request extra crispy. Extra crispy mean fresh and crispy NOT SOGGY!! I only give one star because of people that takes my order on drive thru is always polite. read more

$5 filet o fish is always dry.... The ice cream machine is somehow ALWAYS broken. The people that work here look like they want to kill me. The fresh fries always taste a day old.. OVERALL, new nice building but s***tier service and food. :( This place really blows and it sucks because mcdonalds isnt even that cheap anymore. Overall Food 1 Service 1 Aura 2 (new building and all) Averages to 1.25 stars read more

I do not recommend doing curbside pickup at this location. You can prepare yourself to be parked there forever, then get out and go inside where you will be ignored by the person at the counter till you can finally get their attention...all the while your food is getting cold on the counter with the other curbside orders. They pack up the food and there it sits. We just paid $40 for my family to receive ice cold food. There is no attention to curbside orders, you can see everyone scrambling to address drive thru. read more

If I could give negative stars I would. They only except cash after 11pm because "there machines" stop working because they're "open 24 hours". Who has cash in hand these days???? read more

What I have to say is this is McDonalds. I think you know what your gonna get when you come here. Just your average McDonald's here. It was upgraded a couple years ago which is nice with new furniture, play room, and technology for ordering. With the upgrade you still get the same old service and quality and quantity of food. Just like with any other fast food they always bring in new items that we love and take them away.... #gilroygarlicfries.... Well when going through the drive through, going inside, ordering curbside. You get fast service in each spot. Order your food and within 5 minutes you have your order. You can take this either good or bad. Good because they are on top of it or bad because the food has been sitting there ‍. I come for the drinks. Can't beat a dollar fountain drink for any size. read more

McDonald's - Large Diet Coke light ice - Fast Food Near Me - Concord, California

Only the finest at McDonald's! It's been so long since I last ate McDonald's. I definitely miss the BigMacs, hash browns, fries and McNuggets, the list goes on. Mmm, how I crave a good burger! Best part of all is the super-size option. McGriddles and pancakes with syrup, means more sugar; high fructose corn syrup, so please pile on the calories! Add some hash browns and I'm good for breakfast. My go-to lunch: the Number 2, double cheeseburger super-sized of course! Not so fun fact: the McNuggets' quick manufacturing process consists of chicken mash, freeze dried and then shaped into nuggets; it's a composite of the "pink goo" as I'm sure you've seen. So what's the point of this review: it's the importance of employing physical education and incorporating models to target healthy living. The importance of preventing obesity is combating the fast food epidemic. Just something to think about. So why 5 stars? Those who go to McDonald's go for the convenience and taste. "Healthy" is out of the question. I once heard an idea about McDonald's: A salad is essentially a healthy option. Once you add croutons and/or dressing, it becomes unhealthy, therefore defeating the purpose of ever choosing a salad for the so-called healthy option. Contrary, their salads also contain sugar. This place in particular is very clean, the play structure is well maintained, food is seemingly good and as I can remember and service is excellent. Never had a bad experience here from the 10+ or so years I used to eat McDonald's. ...Its been over 10 years since I've eaten at MickyDs. --------------- --------------- Overall rating: 9/10 Water quality: 8/10 read more

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I ordered breakfast at 1020am, they took so long waiting in the drive through, that I got there to pay and they said breakfast stopped at 1030. I've been to so many locations that say breakfast all day, not to mention the breakfast was all still on the board and they took the order. What horrible service, another lost customer to jack in the box! read more

I honestly can't remember the last time I received fresh French fries from this location. It doesn't seem to matter what time of the day it is, cold, stale fries seems to be the norm. Now with multiple items on the menu being, "We don't have it," there is really no reason to spend money here any longer. With five burger joints and countless taquerias within five to ten minutes of this particular McDonald's, it's time to say goodbye to Mickey Ds. read more

Tried McDonald's Grand McExtreme Bacon Burger from Spain today... it was so so. First few bites I thought pretty good but I got tired of it really quick. I think the photo I took makes it look better than it actually was. Don't get me wrong it's not bad it just wasn't great. read more

McDonald's - McDonald's Grand McExtreme Bacon Burger - Fast Food Near Me - Concord, California

Couldn't figure out why my Big Mac didn't taste right......then it registered.....no middle bread! I know it's just filler but it makes a difference and when you're in the mood for something specific and made that decision to sacrifice your health for the comfort of junk food it matters. Plus, it's the Big Mac, it's like McDonald's flagship sandwich and they don't know how to make it correctly? Or ring up correctly for that matter because the guy didn't know what the classic Big Mac deal was and kept overcharging us and even though i told him three times the price wasn't correct he just kept repeating our order items back to us and ushered us through the drive through so I had to explain it at the pay window and they had to call a manager over and it was a whole palaver. Also there's always one element of the meal that won't be hot, that's a given at this spot, either your fries, nuggets or burger will not be hot so I'm not even going to complain about that as I've accepted it but I will mention it so others are aware that even if you go with lowered expectations they may still fall short of the mark. read more

McDonald's - So that's a Big Mac? Is there a middle bread shortage I'm not aware of? - Fast Food Near Me - Concord, California

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This my second time that I came to this McDonald, this place is extremely cold inside, I feel I'm sitting in outside! I did asked the workers if they can turn on the heater instead cold air, but they said the heat is on!!!! I think they have to check the heat system! read more

This McDonald's location is starting to really slip in the past couple of months. Every time I've ordered now, there's always something wrong with my order, whether it's a missing item or one that's made incorrectly or simply poorly. I don't understand why they can't seem to make a well-made order at all now. It's not hard to remember to put all the items in the bag or to not to drown a sandwich in sauce to the point it's just everywhere in the container and all over my hand just to pick it up. read more

The food at McDonald's does not vary for me from restaurant to restaurant; they're all pretty much the same in that sense. This location does have some of the worst customer service however, and not all the time. On the rare occasion you will be able to get someone who actually smiles, and seems to have a positive attitude. They only accept cash payments after a certain time of night. The other night we pulled in for a very early breakfast (around 4:30 am), and watched as every single employee spilled out the entrance for a smoke break. They all stopped and watched as we pulled around to the drive thru. The gentleman running the drive thru took our order as he was on his smoke break. How do I know that? Because when I went to go pay for my food I had to wait at least five minutes for him to show up to the window. I watched him come through the entrance (because you can it from the second window), and walk up to the computer, and THEN put my order in. He remembered the order which was nice. Ten minutes later, since it seemed he was the only one wanting to work, our food was handed to us. It tasted fine; it tasted like McDonald's; however, their service at this location totally supports the I.D.G.A.F attitude. read more

McDonald's - Zombie tomato art - Fast Food Near Me - Concord, California

Today the fries are extremely salty when I tried to call them the number on my receipt was a fax number. read more

McDonald's - Fast Food Near Me - Concord, California

Ordered cheese burger xtra onions and pickles... got it all the way home and NO BURGER INCLUDED.... Thanks McDonald's!!!!! Yummmmm! read more

McDonald's - Soooooo just got home with my cheese burger xtra onions and NO BURGER INCLUDED ‍ FAIL MCDONALDS - Fast Food Near Me - Concord, California

Order always messed up and staff is well. But again most McDonalds have gotten worse.

The McNuggets are hot and crispy, the sauce is a plenty, the line is moving in the drive thru. Service, as of late pretty good. Actually great. Issues: at midnight it's cash only...you also don't get a receipt for your cash only purchase. Do they do this to not show sales, and hence the franchisee pays corporate less? Idk idk read more

Drove all the way out of nowhere to get the BTS meal for my daughter. I bring it home and it is just the regular McNuggets!! Wth??!! The look on her face! Thanks a lot! you guys sure know how to make someone's day!! And most everyone in line was ordering it. If you ran out why didn't you say so?? So I can explain at least. I don't know what it's supposed to be or look like. I just took the bag and took it home. Ugh. Wasted time and money. read more

Mcdonald's here is bigger than the average Mac. large parking lot mostly filled. dining room nearly filled. a short line but it moved quickly. brew: L. coffee(1) -strong roast coffee -friendly, fast, polite service 3.5 stars drips: -don't like the food, otherwise 4 stars. read more

Lady in the drive-thru took my order wrong, then argued with me about what I ordered and tried to make me pay more when I complained. Trying to get my order corrected was like pulling teeth. Pretty sure I know what I ordered and you weren't listening so you tried to blame me. That's not how you run business, customer is always right. Always double-check your food, seems like incorrect orders and general unpleasantness are common at this location. read more