Really bad customer service employees don't even know the menu of what they are promoting!!

Went through the drive through after a long day and waited about 10 min in line just for them to get my order wrong. I typically don't mind these small errors but unfortunately they gave me attitude when I tried recalling their mistake after I got back in line. They also did not offer any apology whatsoever. read more

The food I'll give three and a half Stars, they didn't butter the English muffins on either of the Egg McMuffins More importantly the one-star is because upon leaving the establishment with my order I was parked at a nearby Walgreens to get the paper, a tramp was begging for change in the drive through area and as I walked across the drive-thru a woman who was giving him change did not put her car in park and took her foot off the brake and her front bumper touched my thigh. McDonald should really try to keep a grip on these tramps someone's going to get hurt walking around their parking lot because of the panhandling, I am the type of Personality who is made a federal case out of this incident but I was in a hurry, read more

The sign on the door has the dinning area open till 11pm. I told the worker it's for here and he said we're closed at 9. I told him there's no sign stating that on the door. He just walked away. Customer service sucks. I arrived at about 8:55 read more

The manager lied and said they only give sauces for nuggets and she looked like a bitch

Someone explain to me how in the actual fuck McDonald's has no fries... like there is no way they ain't got fries.., how you a fast food restaurant without fries.. smh read more

Poor service. They take forever and they always get everything wrong every time I come to this mc Donald's is the same story wack service

Honestly one of the WORST McDonald's in the ENTIRE valley. Wouldn't recommend it at all. The management there is a joke. I wish it would let me give it no stars. Laura the store manager is honestly one of the worst managers I've ever had to deal with. She was so rude and ghetto. read more

what is this ???? idk if this is a hairnet or hair ?? But McDonald's you tell me disgusteddd.. I know my order was a bit much but half was given to the homeless and to receive this in my breakfast sandwich is so disappointing read more

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Honestly if i could give negative stars i would. I waited over 30 min for my food! The worst part is they got my order wrong definitely the worst location i've been. read more

So dirty. Trash everywhere. All the tables/chairs have food crumbs. We wiped a seat and the napkin turned up black/grey-ish. read more

McDonald's - Fast Food Near Me - Coachella, California

Every time I go to this McDonald's I find no issue with my orders, I think everyone that writes reviews are nitpicking little bitches, I've never had a messed up order, I would actually recommend this McDonalds out of all the ones in the valley. Y'all just like to nag about anything read more

This was probably one of the most disappointing service experiences with a McDonalds franchise. It does appear to be a new building (as a good point) however it seems that management needs to develop some new training practices. The service: I ordered a meal with a sweet tea beverage, and a spicy chicken sandwich. After paying she handed me my change and a beverage cup. I asked if there was sweet tea at the beverage dispenser and she told me it was behind their counter. I asked,"why did you give me a cup if the dispenser is behind the counter?" She told me she thought I ordered another drink. (Why one would order two drinks with one meal?... I dunno). I would later ask for change but she told me I needed to come back because she needed someone's help?... So after my meal I had to go up to the counter when who I presume was the manager shower her the proper way to refund a customer. No apology, no acknowledgement, just handed me my refund. The facility: In complete disarray. The beverage/ketchup dispenser area was a wreck. I even overheard a parent comment and say to his child,"I guess McDonald's was a bit dirty today." There were no napkins, counter was wet. The table I sat on was dirty from a previous customer, and it appeared others were too. Floors were dirty and needed attention. One would think the trashcans would be over flowing but were actually taken care of. The food: Was actually great, good McDonald's quality. read more

Terrible service. Ordered a couple of pies and a coffee. The coffee was just above the half of the cup. I asked them to top it off and they said I needed to go over and park. Topping off coffee shouldn't take more than 30 seconds. Keep in mind, this was during a very slow time. Two cars behind me only. If I could give zero stars I would. Now I know why they have a very low rating in this location. read more

The sign says 24 hours but we drove up and no one ever helped us. We drove up to the pay and pickup windows and it didn't even look like anyone was there. They were probably sleeping. read more

Worst drive thru ever!!! Waited around 15 min just to get an ice coffee. If you are willing to waist more than 15 min ordering only one thing, go for it!!! You are on the right place!!! Not forgetting that they also do this at midnight. Went after clubbing and they took for ever to give my order, thank God I was the only car there. read more

Overall it was okay. I bought some fries, chicken nuggets, mc flurry and a soft serve ice cream cone. In the end my order was great no complaints there. My only complaint is that the cashier who took my order wrote down my name as Elena and when they were calling me I didn't realize after a while I went up and asked if the order was what I had ordered and yes it was my order. Then the cashier blames me for saying my name was Elena. read more

This coachella location is The Most Dirtiest location i have ever been to. Upon arrival there was a coffee or shake spilled right infront of the counter where one had to step arround It looked as if it had been there so long it was starting to dry up and all they did was place a yellow cone over it. There was trash everywhere the soda area was filthy! straws and dirty napkins everywhere, the ketchup dispenser had a sign that was hand written "out of order" ALL of the tables were dirty the trash cans over flowing.. Worst of all, the small refrigerator that stores and displays the kids milk and apples was left open the whole time. every employee i saw would just walk by and not even nottice it. The so called manager was texting while someone was trying to place an order.i coulnt not stand it No longer disgusted and angry i approched the counter to ask for a manager surprisingly it was the woman texting while taking that order. I told her this place is the worst Mc donald i have ever been to i explained everthing thing i seen and all she could say was" im sorry" . MAJOR LAWSUITS AWAIT THIS LOCATION. Owner needs to address this issue ASAP! I was so disgusted i refused to eat my dinner. All i can say is Be careful and make sure you have had all your vaccines before entering this "New" location that so many of us who where born and raised in coachella have been waiting so very long for is now a nightmare.. Yeah, I have all the pictures to back my review! read more

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At first I was discouraged by the awful reviews. You can't expect much from a 1.5 star restaurant even if it is a McDonald's, but to my surprise, I was treated to a delicious meal. The location is convenient and the building is modern looking. A very nice drive thru. The food was great. There was no hair, nails or other bodily items anywhere to be found. Don't believe the slander. They are actively trying to destroy this establishment, and I will not allow that to happen. I am a very satisfied customer and will definitely be returning. read more

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Very bad service chicken nuggets were cold French fries were cold it was about 10:15p 8/31/18 thru the drive thru they guy working said nuggets,fries were fresh he lied. Not going back to that mc donalds read more

I'm never going back to this McDonalds again. They are always having issues but what happened today is the last straw. I bought a salad at the drive thru. When I was eating it at home, I felt a hair in my mouth! I pulled it out and thought maybe its mine. But no...it was too small to be mine. Then I rummaged through the salad and found 2 more. I'm never going back there again, I'll just go to Carl's across the street. Beyond disgusted. Zero stars should be an option. read more

This place fucken sucks so bad! I went three times in a hour period just to get my order remade. The shift leader was nice but didn't smile or nothing. I did an uber eats order and they told me they couldn't make my food because I ordered it past the dinner time when I placed it 45 minutes before it ended. The lady who is a asshole contacted me an hour later to tell me that. She was talking out of her asshole not knowing shit. Stupid ass staff and have the worst customer service. DO NOT RECOMMEND!!!GO TO JACKSON AND 48! read more

Terrible customer service They ignore you while you're in side of McDonald's waiting for someone to take your order at the register they see you but they don't acknowledge they'll be right with you whatsoever . They need to really Step Up your customer service in the morning. read more

How is McDonald's not gonna have fries, sure I get the ice cream machine joke but I've never been to a McDonald's that didn't have fries. The staff is rude and not following covid regulations on masks or sealing bags read more

Order took forever to get and when i asked Luis the cashier for more sweet tea for my daughter the girl in the back was rude to him for helping me. And told him to focus on his orders. She was beyond rude. Not a good impression. read more

This place sucks! We pulled up to the drive thru and didn't get our order taken until we backed up and went back in. The lady said to pull up to the first window and we ended up waiting there for a couple minutes, she probably meant window #2. So we drive to the second window and end up waiting a couple more minutes with no sign of her; we went back to the first and still nothing. We decided to go to the second window and she showed up, charged us and before she gave us our stuff, another employee walks up to the window and asks her what she wants to eat and if she had her card. How unprofessional can you be, there is a car in your drive thru. You can't just walk up in front of it for your personal business. She didn't apologize or anything, just stood there waiting. I will not be returning; I get way better service from the McDonalds on 48 and Jackson! read more

You always get great service here. Can it be faster? Definitely. Store just needs to work on speed in all aspects. Still an A in my book this quarter pounder is sooo gooood!! read more

Second time I was given a wrong order. First time it wasn't a big deal considering it was just fries but the second time I was missing a burger. Just make sure to double check your order before driving off read more

Extremely slow today. Fast food was not fast. 11 minutes in line to order. 8 minutes for food. 30 minute lunch break was pretty much blown. Oh well. Can't win them all. read more

I usually never come to this McDonalds since it's always so busy, but today I ordered a sausage egg and cheese McGriddle with a mango pineapple smoothie in drive thru. By the time I paid and got to the window for my food they already had the mango pineapple smoothie and it was like water. A smoothie "a thick, smooth drink of fresh fruit," but that wasn't what the texture was. Secondly I got home and opened my McGriddle and only had the buns and the sausage no egg and no cheese, I clearly ordered the Sausage Egg & Cheese McGriddle. I know it's busy and drive thru is supposed to be fast but double checking orders can stop the people in the window from messing up. I don't blame the person that made the McGriddle, but the person in the window not double checking. read more

Worst place ever!!! They make you wait for so much time when you go through a drive through is for fast service not to park and be left their like an idiot!! read more

Horrible customer service ever, and i have had bad service. But these people are the worst. People munching on food while they take your order. They never have apple pies ready, U always have to wait like 20 minutes. And they never bother to apologize. I mean its mcdonalds what do i expect, but damn! read more

This McDonald's needs major customer service training. Every time I come thru always forget an item, or they get my order wrong. They recently remodeled drive thru and it's worse. Hope the Owner and the Manager fixes the problem soon, or they will lose lots of business!!! read more

Manager got upset when I returned a caramel macchiato that tasted like water & coffee.

Terrible!!! The place is obviously ran by teenagers! As I pulled up to the ordering system I was able to hear their entire conversation! They did not realize I was there! As I was putting in my order I could still hear the ranting/gossip in the background! When I pulled up to get my food there were employees who were just "hanging out" talking to their friends NOT their customers! These two employees were two females one wearing a blue button up and the other a burgundy one...as I took my food (and almost drove off) I noticed I was missing two items! All of this because they were not paying attention...I know it's a McDonald's and most people do not expect the greatest service but it is not about that! To this day I expect good customer service! I get it, younger people need jobs as well, but come on be more responsible! read more

Fairly new McDonald's in town. I love that they're open 24 hours. The lay out of the building is a bit awkward since the drive thru goes literally around the building making it abit difficult to go through the main entrance, especially when you have your children and you have to cross the lane and dodge cars. This place is very drive thru oriented, the lobby is a decent size but no play ground for the kids. read more

This place need to review their employees customer service because it is some of the worst i have ever gotten. Besides the fact they always forget to give me all of my items, they are really slow read more

This is the most disturbing mcdonalds I have ever been too, there's trash everywhere, this place is so messy, i found a cockroach a couple days ago near the ketchup dispenser. This place is so unsanitary and gross. I recommend everyone to double think about eating here. read more

McDonald's - Fast Food Near Me - Coachella, California

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This is worse McDonald's ever!!!! I went thru the drive thru for breakfast with my kids and lil sister I was told to park in the designated car park area so I did. Only to wait 20 mina while other ppl got thiwr food before us. I went inside to see what was going on and I come to find out they gave my food to someone else!!! Then I went to get my kids and sister off the car ans my sister tells me that one of the girls went to ask for my receipt ans they told her I was inside ans she said a bad word in front of them, my kids r 7 & 5 my sister is 9!! I mean come one ppl seriously!!!!! Worst experience ever and I use to work at McDonald's so I know what kind of service is supposed to be given!!! read more

I've been to way better McD's and this one is bad. Wait for ever for food. They make you pull in front to wait 15 min for food. Half the time they give you the order all wrong and have to return to get the rest. Waist of space for a McDonalds read more