Their indoor service is non existant. They won't take orders at the counter. They won't bring you your food. They don't even call out your tracker card number. They call out the receipt number, but the kiosk doesn't print receipts. The staff will not even acknowledge you because they are so overworked. If you have a car go anywhere else. read more

HORRIBLE and I MEAN HORRIBLE CUSTOMER SERVICE in the drive thru. When you greet your customers, you don't greet them with a "WHAT DO YOU WANT?" If working in the fast food industry isn't your thing then I highly suggest you find yourself another job!! This location is garbage w horrible customer service. read more

It was very busy at 9 PM on a Sunday. We had waited in the drive-through for five minutes. I think overall it's a standard McDonald, but I love the fact that I got a huge cone! read more

Came in here on 8/5 1:15am pickup my mobile order. I told the girl at the second window my pickup number and she look for it for 5 min can't find our order. Then she ask another guy to help. The guy came to us and ask wut we order and went to pack it. Then The girl was helping us bring it to us, Is there honey mustard inside she was like we don have it and i ask we add to the order and she gave us and attitude saying WE DON HAVE IT. Then i ask her wut kind of sauce do they have, she say Ma'am don yell at me. I was sitting at the passenger seat, If i speak soft can she even hear me? Then My husband ask her to get the ranch and when we got home we say it's sweet and sour..WTF. Wut kind of customer service is that. If is not wendys is close i don even wan to go there... read more

If they are going to raise prices, they need to have fresh quality food always. Especially fries. ALL hours of the day.

horrible service and they forgot my cookie, fries were also cold and they barely put lettuce on mc chicken

Employees are literally inside giggling and laughing. Nobody is working while there is a line of cars outside. This is at 2:00-2:40 AM. Get a new staff lmfao this franchise owner must be losing hella money lmfao read more

Ide give them no Stars if you ask me. Its always the workers working 6pm-12am, cant follow instructions. Whats so HARD about giving Condiments??? Horrible .horrible. I asked them when I order, ask them when Im PAYiNG at the window then BAM no sauce. Even when i door dash NO FUCKING HOT mustard when I requested it. PATHETIC. Dry fries. Dry fish filet. No straw. No sauce. What are they doing?!?! Theres a reason WHY WENDYS , Next door is always busy, because the staff at your location clearly doesn't care about serving customers. Hopefully in 2022, will be a better year. Actually, Il be more thang happy to go the E.14 location. Ty. Zero stars. read more

I consistently go here and the service is so bad! items missing, slow service. this particular time, their credit card machine wasnt working and they don't have "cash only" anywhere. I'm trapped in line for 20 minutes and it's not posted anywhere. who ever runs this McDonald's lacks management and leadership skills read more

Not sure what was going on with this cone today First time I've ever bitten into a cone and gotten paper throughout?!?!! read more

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Superman fish with cheese overpriced high as hell but whatever not too bad we're two stars that's it yeah I said it a minute and represented and that's it read more

Worst McDonald's ever, came here to meet up with friends, ordered a coffee and it told me to grab a number and sit down where they will serve it....it took over 15mina and I never got the coffee....I went to the front and asked, the girl working at the time looked annoyed and rolled her eyes and said I'll make it now.... Stay clear from this joint, just a bunch of young kids that are disrespectful read more

I know fast food isn't known for service, but wow, just wow. Ordered via the kiosk, picked up my table tent with my order number, and then sat down by the play place. The floor in the play place area was so sticky, your sneakers squeaked and stuck to the floor as you walked. Since kids aren't allowed to wear shoes in the play place, this means they are walking across gross, sticky floors in socks. Yuck! 15 minutes later, no food. 30 minutes later, STILL no food. 45 minutes later, two very hungry kids and STILL NO FOOD. I went to the counter to see if my order had gotten lost and the cashier said she couldn't see my order and asked for my receipt. I showed her the table tent and said, "I just got this." She said, "Well, how am I supposed to know if you paid?" Luckily another customer said, "Your kiosks haven't been giving out receipts." Then the cashier says, "Oh yeah, our kiosks haven't been working, maybe we should put a sign on those?" Really?@@@! Your kiosks aren't working and you haven't put a sign on them and when I say I haven't gotten my order you tell me you can't help me without a receipt that your kiosks are not giving? The cashier was friendly and immediately got the manager. The manager actually found my order, which had apparently been sitting at the counter not delivered to our table (despite the kiosk instructing customers that their orders will be delivered to their tables). The manager kindly said she would re-do the order with fresh food. She was fast and kind. But when I sat down, she had missed one of the burgers! So I went back to the same cashier and explained the order was missing a burger. She asked what kind and I explained it needed to be totally plain, no onions, no mustards, etc. She promptly got me the cheese burger and was quite friendly. But when I sat down there was mustard and ketchup on it! Wow, just wow. If they had been trying to make as many mistakes as possible on my order, then I would say they hit the jackpot. I will say both the cashier and manager were friendly, smiling, etc. But this McDonald's needs to retrain management. If the kiosks aren't working, put signs on them! Walk around the restaurant to make sure customers haven't used the non-working kiosks. Management needs to understand, when the restaurant is busy--it was--their key function is oversight. Ensure the process is running smoothly. This McDonald's process was anything but smooth. read more

They LIE. They ARE NOT open 24/7. I literally drove past it minutes ago and they had coned off the drive thru after others who were waiting in line. Your best bet is Jack In The Box, except that when McDonalds renegs on 24/7, the lines at actual 24/7 alternatives backs up like crazy. I know because I'm sitting in one of those lines now. Just tire of others like MxDonalds lying about being 24/7! NOT!! read more

Very very upset, my husband and son went to McDonald's the one on the boulevard. He order me a 20 piece chicken nugget and 13 out of 20 we're old hell of crisping and you could tell someone order these and didn't pick up so they just put them back in the grease and over cooked them plus they must have been setting on there shelf for a long ass Time. Now my husband he order the chicken strips and they were the same way hell of dry too crispy and just old. My son order fries and they were so Limpy they weren't even cook good. So we just spent money on shit we couldn't eat. I will never ever go back there again I will go next-door to Wendy's there chicken is always good. My husband is on his way back to get his money back. Just say no to McDonald's on the boulevard. Again very very upset customer. They suck. read more

McDonald's - McDonald's chicken nuggets. - Fast Food Near Me - Castro Valley, California

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Not worth for poor quality. Better drive to Habit burger. How you can eat burned patties? read more

McDonald's - Chicken sandwich - Fast Food Near Me - Castro Valley, California

Sad sad sad. Now I believe all the reviews. Our food was just thrown in the bag. Boxes sideways and fries not even filled all the way. No napkins, and no sauce for the nuggets after requesting. And the doors are locked so you can't go back for anything. Even the visit before this was very subpar. They just don't care. We've been here many times (over 20 years!) and this was the last straw. Actually we're lucky we got straws. read more

A bunch of little kids who work here. No work ethic. No professionalism. Long wait times. Poor food handling. Ordered 4 ice cream cones during drive thru and watched the employee make all 4, touching all parts of the cone. No gloves. At other locations, I've witnessed employees wear gloves AND using a holder for the ice cream cones. Asked the employee to remake it with gloves on and he did. I hate being that person. It seems like this location doesn't care for sanitation or cross contamination. During one in store experience, the cashier at the register had very long acrylics and continued to handle my food WITHOUT gloves or without sanitizer. If you're at the register handling cash/card payments, you should not be handling food items at the same time. read more

Terrible customer service. Both windows. Asked for something they misunderstood order. Then closed the window when I asked if she heard me

This thing is trash frls they didnt give me all my food literally almost everything is missing b so fr yall mad annoying

Got in the drive through at 2:25am, made our order and line was moving quickly despite all the cars ahead of us. After paying we were told to go to a parking spot in front to wait for our food, ok that happens time to time that's fine. it's almost 3am now and one employee has come out once to hand out an order and hasn't been seen since. the drive through still has cars coming through taking orders, 99% of which are cars now sitting in the parking lot waiting for their food. if you're running behind or short staffed stop taking orders and deal with the ones you need to fill already. your food isn't even fresh it shouldn't take this long for a burger and fries. if i could get this refunded i would. read more

Mcdonald's here is way better than the one in the Greenhouse in the 'dro. the 'dro one has since remodeled used to get egg mcmuffins & coffee here rather than the greenhouse place. much better service here. less lines... read more

LOCATION: Off Hwy 238 Castro Valley Blvd exit...literally right off the exit. Next to Wendy's (in case u change ur mind for McDonald's), across from 76 Gas Station, & diagonal to Jiffy Lube on the corner of Castro Valley Blvd & Stanton Ave. Recently remodeled & the place looks awesome really! 2-car drive thru, large outdoor patio eating area, inside playpen, plenty of parking, & free Wi-Fi. Plus this location is great for sending out mailers to local residents! DINNER FOOD: So I did a McD run once again, this time in Casto Valley. Went through drive-thru yesterday just before getting home from work to snatch up their daily special (only @ this Castro Valley location) http://www.yelp.com/biz_photos/QQ-sO1iWaOUlf-c7VJOagg?select=2e5Ns_TVbK0hbXU7IxoU2Q So 2 Qtr Pounder for $3 & 2 Hot Fudge Sundae ($1/ea)...final tab $5.49. Would I come back for a Qtr Pounder...only to this CV location & being a daily special...Qtr Pounder is NOT what I remember as a kid; better off w/ McDonald's BigNTasty, now those are yummy. Would I come back for a sundae...$1, HELL YEAH! I'll take Hot Fudge or Caramel please! BREAKFAST FOOD: Stopped in this morning (yep, got my cakes *bka booty* out early while BF in shower) to utilize the mailer coupon they send out out locals; used the "Free coffee w/ any breakfast sandwich" coupon. Got small McMocha http://www.yelp.com/biz_photos/QQ-sO1iWaOUlf-c7VJOagg?select=VFO9hJhH5KMDv2ED001vyg & Sausage McMuffin for me, & small OJ & Sausage McMuffin (w/ egg/cheese) for BF http://www.yelp.com/biz_photos/QQ-sO1iWaOUlf-c7VJOagg?select=zdge6452huafyNh2bpQ34w ...final tab $4.18 else it would've been just @ $7 I believe. Just an ok & affordable breakfast really that fit our budget & time. McMocha was different tho from my WCreek McDs experience...didn't taste the sweetness (mocha syrup) 'till the end of my cup..odd & not sure why. Oh well, our breakfast on the run was completed *tee-hee* read more

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They get a five for the standard things you expect from McDonald's (fast good that's hot); but they get a one after I stood in line on the restroom for five minutes waiting for a stall and listening to one of the workers discuss the specifics of her lackluster romantic partner....and she wasn't using the toilet!! Get out. Please. read more

McDonald's - Fast Food Near Me - Castro Valley, California

The staff here is seriously the nicest!!! And the ice cream machine always works! I never have a bad interaction, they are the sweetest! Oh and fries are always hot. :) read more

They cheat you out of your money at the window and the manager give you attitude when you ask for your correct change. Will never go here again. read more

This location used to be very good. Their customer service was up to par and the orders were always right. I don't know what happened to this place but it went downhill so fast. I'm guessing it's the new managers who manage this place. There's lack of respect, understanding and they do not care about the customers. I had to go all the way back to this location from my house when I realized they gave my husband and I the wrong order. I went back to tell them and gave them the wrong food, and they looked at me like I was dumb. The manager was so rude and brushed me off like I was a nuisance. They still gave me the wrong burgers! I won't be coming back here anymore. McDonald's you need to train your managers and the staff better! You just lost a customer. read more

I accidentally ordered 2 orders of 13 cookies on the app. When I went to pick it up through the drive-thru and discovered that I ordered 26 cookies instead of 13, I asked if I could cancel one of the orders. They said NO. So at that point, I'm stuck with 26 cookies. I go around the drive thru and they tell me to go sit in a spot in front of the restaurant. Meanwhile, I've asked a few other employees to see if they could cancel it. No one even attempted to act like they wanted to help me. So I go wait in a spot and they leave me sitting there waiting for the cookies (that I didn't even want all of) for 20 minutes! If they would've just canceled the order they would have saved themselves the time (during the dinner rush on Friday night) as well as my time and money! I swear people just don't care about the customers anymore! They just wanna put off work for the next person and make it easier for themselves. Come on McDonald's!!!!!! WORK SMARTER, NOT HARDER!!!!!! Also I would like to add that this isn't the first time they left me sitting out front for a LONG period of time, waiting for an order! At least the lady who brought me my food was a sweetheart! That's the only reason for 2 stars! read more

I eat at McDonald's maybe three times a year. It's poison, whatever. So I order a sausage biscuit and fries. Pay just fine. Pull up to the window to pick up and am greeted by the most miserable looking young african american girl. I ask for water and go to hand her my water bottle, she flatly replies, "Our water machine is broken." "It is?" "Yeah, ask our manager if you don't believe me." And walks away. Makes you really appreciate chick fil a. I pull around and walk inside and the soda machines have no water options! Crazy!Fries are nearly cold. But it all tasted like it should. Wish I had saved $2 and skipped the fries because they weren't fresh. read more

It's McDonalds. What do you need me to tell you. This one is a great location for jumping on and off the freeway. For a decently healthy snack I'll pick up an oatmeal. Available all day and is pretty tasty. Comes with apples, raisins and brown sugar preloaded. read more

McDonald's - Fast Food Near Me - Castro Valley, California

Yes. McDonald's at 4:30 AM. Wanted a coffee and rest room, looked around and found a McDonald's. Clean restroom, hot coffee and welcoming cashier. Can't complain at this time of the day. read more

McDonald's - Coffee! - Fast Food Near Me - Castro Valley, California

I had no issues with this Mcdonalds for weeks until today of July 22, 2021. I ordered 3 egg mcmuffins and a coffee at 10:07 AM. Coffee was brought to me about a minute, so that was nice. 10 minutes went by, sandwiches were not ready still. I keep heard nothing from the manager until 15 minutes or so, thats when she finally realizes theres 3 Mcmuffins still not over the counter. She then started ranting to her cooks about the unfinished order and demanding those Mcmuffins, as if pinning the blame on them, however in my opinion SHE should be on the move making sure every order is complete. Finally the sandwiches were done after EIGHTEEN minutes, cutting through my brunch from work. Unbelievable. Workers did fine though read more

Hot fudge sundaes are one of my favorites from McDonalds. On my way home, I saw the Golden Arches and almost killed myself making a sharp turn into the parking lot (haha - Drive safe, people!). This location has one of those self ordering kiosks which was pretty easy to use. I gave it a whirl, grabbed my dine-in table number, and within seconds my sundae was delivered! Yum. read more

So this McDonald's used to have amazing costumer service until they started hiring low income people from outside of Castro Valley. They all have nasty attitudes and nasty customer service. Today we did a mobile order and waited for more than 10 minutes in the parking spot, waiting for our food to be taken out. After a while I went in and politely asked what was the wait. Only to find my order already packed and in the counter. They where all laughing and making jokes when I asked why it was taking so long as if it was funny to them. I asked for ketchup and the "employee" said he had already put some in the bag. When I checked my order I didn't see any ketchup packages so I asked him again only to get some attitude from him. Dear upper management I hope you take this and other reviews into consideration. Thank you. read more

First the line was not moving at all. Once i got to the window they said cash only.. Why wouldn't they tell us before ordering? Then one of the girls almost gave us the wrong order. We let her know it wasn't ours and she said ours. Then a couple min later she asks if the other one was ours but we had already told her. Total time 35 min like wtf read more

There was a Hispanic lady (blonde bun and on the short side) in the back who did not have gloves. I had to go back in there with my bf because the woman that took his order asked would he want to make another with a sly tone. She also lied and said that the lady who made the food had gloves on WITHOUT EVEN CHECKING (LADY WAS WEARING A BURGUNDY SHIRT). My boyfriend informed her that he is looking straight at her and told the lady at the cashier that THERE WERE NO GLOVES. He said no but realized after he got in the car i told him that it was disgusting that the lady in the back had no gloves on and this time another lady, she was also hispanic but on the taller and bigger side (seemed nice and much more respectful) made our order instead and had gloves on. ALSO MY BF ORDERED BIG MAC SAUCE WITH HIS ORDER AND HE FELT LIKE SHE SPIT IN IT. read more

Just got home and started eating my burger and 3 bites in I noticed that my patty was raw. It is so disgusting that a restaurant has such a low priority on how they cook their food. read more

McDonald's - Fast Food Near Me - Castro Valley, California

When I went to buy food inside McDonald's and there was a baby fly flying in the cookie container, there was hair & filthy by the soda machine, soda was too syrupy, saw a lot of food on the ground underneath the French fry station and by the hamburger station. My fugde sundae had too much fudge (fudge in the bottom and on top of the ice cream), and the French fry and chicken nuggets were cold and old. The food station was messy and dirty. read more

Worse experience ever at a McDonalds! I went there today for breakfast items. This was my 2nd or 3rd visit going thru the drive-thru and no previous issues. They gave me my orange juice but told me to pull around to the front for curbsize delivery of the rest of my order. Most curb size pick up spaces were full which was not a good sign. After about 5 minutes no one came out. The drivers parked on either side of me got out there cars to check on their orders. I saw the person who was behind me in the drive thru go in and came out with a small bag. I was amazed they were sending customers with small orders to the curbside pickup.I went in after waiting a total of 15 minutes and went to t to the pick up area (no one behind cashier register). The employees seemed unorganized and even a little short tempered with each other. I was totally ignored me. An employee handed a person a bag which turned about to be mine. Probably was the about 25 before I got my order. If there was a manager on duty they probably went somewhere else for breakfast due to the total chaos of that location. read more

I'm giving them 3 stars, because the are terribly slow. Like crazy slow in the drive thru. I don't understand why. Isn't it called "fast food" for a reason. Today the wait wasn't bad, BUT they did try to give me someone else's order. Once they gave me the correct order I drove off & my guy told me to check the bag & they forgot my fries (they only reason we all go to mcdys is for the fries right?? Lol). So luckily no one was in line so I reversed & got my fries! Yummy! The fries were fresh & my salad taste good so I'm happy lol. read more

McDonald's - Bacon ranch salad! - Fast Food Near Me - Castro Valley, California

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