I've not once had a good experience here I'd bet that this is on America's top 10 worst McDonalds to eat at or go to because the only thing they got going for them is the lobby is decent. I could literally complain about everything and I hate to because I work in fast food and my expectations are super low because... well McDonalds... geezzz read more

I should have listened to myself and went to Chickfila.... How do you run out of soda and sweet tea on a game day ? It was still early before the game too ?! They did not take orders so you have to use the kiosks. Several people waiting on drinks were told bottled water or lemonade only. Unacceptable read more

I ordered on the app like I always do, and I waited for like 30 minutes and then they tell me they're not taking any orders at the drive through window. It's 8:00 PM btw, 3 hours before they close. So I told her I had already paid for my food, and begrudgingly they helped me, but it still took like 20 minutes at the window before I got my food. Why did they have to shut down WhataBurger downtown when they could've just shut this place down. It's so bad. If it weren't downtown, there would genuinely be no reason to ever go to this McDonald's. I hate this location from the bottom of my heart and wish they would just condemn the place and replace it with something else and management that can hire a decent staff. I've worked in the food industry and nothing about the way they operate is professional or normal. Go somewhere else if you've got an option. read more

I would give this location a zero is possible. The close when the want to and serve who they want to. Then if you are lucky to get food, something is always wrong. Find a different place! read more

came and it was so fast my fever is ready in five minutes thank you so much. Come after a party it's good. read more

McDonald's - Chicken sandwich - Fast Food Near Me - Auburn, Alabama

Very unprofessional. Threatened for ordering during store hours because they claimed to not be open anymore. Yelled at for recording. Guy behind the register needs to be disciplined and removed. Disgusting. @The gay guy. Unacceptable. read more

I HATE this McDonald's. Everyone here is so rude, the food is so bad. More than one experience I've had I've been absolutely treated like dirt by the people that work here. They close the inside at like 3 pm and lie and say they're closed when they're supposed to be open very late. This is ridiculous. They've also double charged me and told me they can't do anything about it. read more

If you wanna deal with some of the most useless, lazy and worthless people of all time come here. You will consistently get very rude customer service and a lack to help anyone. Recently, I had an online order and they asked me if I had an online order at the outside kiosk, when I arrived at the window, they said I had no order and that I will not be getting any food. The amount for the food was charged to my card anyways horrible establishment. read more

I don't expect fine dining from McDonald's but this was ridiculous. The urinal was overflowing in the bathroom and they didn't seem to care that there was water all over. Both of the drink machines were out of anything anybody would drink. The dining area was extremely filthy. read more

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SO RUDE. Forgot some of our food and when we went back up to the register to ask for it the employee rolled her eyes and got PART of it for us. Came back again for the sauce that they still forgot (that we paid for) and the same employee from before told us to "hit the door." Do NOT go here. read more

Words cannot describe how horrible this establishment is. Hair in food, kiosks don't work, rude employees, employees wearing air pods that ask you to repeat yourself, and orders is never right. Please don't make the same mistake and give this place your money. read more

McDonald's - Hair in food - Fast Food Near Me - Auburn, Alabama

I typically don't frequent McDonalds but recently have had cravings for a Big Mac. Big Macs were my favorite meal back in my teens...long time ago. Anyway we stopped at this McDonalds and I have to say it almost cured me of my Big Mac cravings. The restaurant was very dirty. In fact every table was dirty except for the tables with chairs stacked on them. Neither of the drink machines were in working order. The empty tea canister had a dirty wet cleaning rag on top which was being swarmed by fruit flies. The bathroom smelled of urine. You have to order from the kiosk as no employees would man the counter. In fact there were only 2 employees working in the food area and the remaining 4-5 were in the parking lot congregating with non-employees. It took awhile to get my order. I will say that my Big Mac was pretty good but I absolutely would not eat there again for fear of becoming ill. Unfortunately this McDonalds is centrally located in downtown Auburn right next to that nice new hotel the Graduate, and is not a good reflection of the best that Auburn has to offer. Leadership and management are the root cause for this poorly performing establishment. read more

placed a mobile order at 11AM, showed up at 12 and they hadn't even started making my order. 20 minutes later finally they gave me the wrong order. so I spent 2 hours of my life in a "fast food" restaurant after ordering an hour earlier. what's the point of fast food? terrible service and bad attitude read more

If I could leave a zero star I would. This restaurant is not really open 24 hours. It's false advertising. We stopped to get breakfast before a road trip at 0430. We were told that no food was available at all and that we couldn't get breakfast until 5am. So the lights are on but you can't actually get anything. read more

The security yelled at me for no reason, my McFlurry was icy. Literally go to any other location pls

I've visited this McDonalds a few times and I can't think of anything good from my experiences. When I first visited this McDonald's a few weeks ago, I went inside to pick up my order. An employee was mopping the floor in a wide area around the soda machine and food pickup area, but the caution sign was almost nowhere near it. I hate to criticize mopping technique but there was soo much water/cleaning solution just puddled around the whole area. It didn't make any sense. But the mopping was useless because the floor and drink area were filthy. On the counter where the straws and soda tops were, I saw so many gnats either hovering around the counter or dead on the surface. I had plenty of time waiting to also see there were a few dead gnats on the floor as well. I'm hoping just the front of the store is gross and the kitchen is kept somewhat clean? Today I waited 30 minutes starting at 10:30 pm for a quarter pounder meal after doing a mobile order. The burger was missing the onions, pickles, and mustard. I wish this location was better because it's super convenient. read more

Comparing to the franchise as a whole. Quick service, clean, employees helpful. If you generally enjoy McDonald's, this is a "good one." read more

dont order from this location if you are using a 3rd party delivery service. i just ordered from uber eats & half my order was missing & the food that was in the bag looked smash & disgusting. if i could give 0 stars i would. read more

I've ordered the same thing here for 10 years straight, repeatedly received an incomplete order. Drive-Thru ladies never enter the ENTIRE order. Had a Charbroiled Burger, COLD Fries, and NO extra sauce on the side like stated in the ORDER. LADY CONTINUED to write the order down wrong anyway (AGAIN), didn't print off a receipt at the window, and further tried to AGRESS ME (the CUSTOMER) because she F&$@!? up the order. I had a terrible experience here and will continue to express my disgust in customer service. Meanwhile, talking on the FaceTime with your boyfriend does not result in the comprehension of MY order being WRONGG. Turn your hearing aid up and get off the phone while WORKING orders! read more

It's 8:30PM, I wait several minutes to be greeted by "what's up my n****".... I ordered fries and a coffee and he says they're closed, then laughs and leaves the mic on while having a conversation with someone else. I left very annoyed to say the least. read more

Worst service in America. Workers on FaceTime while I've been waiting on food for 45 minutes. Do not go to this restaurant. It's a shit show

If I could give it 0 stars, I would. I have lived in Auburn for 4 years now and this location has CONSISTENTLY been awful. They always close way earlier than stated, won't serve you if you already paid, the food is always cold, and they won't let you in the dining area 2 hours before "close". Avoid this place at all costs- Whataburger and Cookout provide better food and service for late nights. read more

Awful service. Takes too long to get simple order. Order is always wrong or missing at least item. They lock the doors at 7:30 even though it says they close at 10:00. People who place online orders and go pick up their food cannot get to their order because the workers lock the doors early. Workers have a lazy and rude attitude towards customers. Never go here, unless you want a Mcterrible time. read more

Food quality as expected from a McD but has no personallity and not ready for business. Cashier refused to change my oeder when I gave the wrong meal number. But accomodated customer behind me in line. Will not return to this location. read more

11/13/22 I came at 5:50pm didn't leave until 6:20pm. when I paid he didn't give me the correct change. My order was wrong. my fries were cold he took them back and gave me the same fries. my nuggets were cold. there was only 3 children working. worst experience ever. 0/0 do not recommend this McDonald's. read more

Food was perfect this time. Fresh fries and nuggets, no machines down, quick drive thru service, order was completely correct and had correct containers, etc etc. I think the trick is to go right before the dinner rush, about 5-5:30ish. read more

This McDonald's completely sucks. Do not come here, the burger was raw, little pieces of plastic in 3 drinks, and it took 45 minutes. Receipts printed out blank. This does not deserve any stars at all. The workers in the back were all on their phones and had to go up to them when I got a number to sit down to go get my food because they did 6 other orders in-front of mine and all my friends. If I could sue I would read more

Horrible! Chicken was burned! After waiting for 10 minutes! Nothing on it but one pickle! Bun was smashed! Never again!

Worst fast food experience ever. Do not waste your time. I ordered ahead of time through the app and still spent over an hour waiting on my food. read more

The only way the drive-thru here could be any slower is if the restaurant were closed, and even then it would probably be close. Have an audiobook or something to play in your car while you wait. read more

Literally go to the other McDonalds. I ordered a burger and it literally had moldy bread i'm not even lying.

So rude and unsanitary. I got ice cream and it was complete liquid, she was mixing my shake with a straw walking around the kitchen

This restaurant is making me hate my beloved mcchicken and McDonald's as a whole. Claims to be 24 hrs but I if you go after 10 and before 6 you can expect silence and then a rude "our system is down". 4 times in two weeks all at different times. Any other time I go my mcchicken (which I've been eating for years) is dryer than any other restaurants mcchicken I've eaten. I literally hate McDonald's now Bc of the rude workers here. read more

Not bad if you're going in the morning the workers are normally friendly and get your food correct. Anything after 5pm is a toss up and after 8pm, I'd consider swat gear. There's always some sketchy people hanging out in the lobby and in the parking lot. Probably not the best place to go alone, especially if you appear lost or uncertain. Maybe that's why the drive thru is out of the parking lot most nights. This the vampire of McDonalds, stay away at night. read more

I've never seen a worse McDonald's in all my life. The staff is rude, lazy, slow and very careless. It took 20 min to get 2 chicken biscuits and 2 breakfast burritos. Avoid this place at all cost. Drive a few miles to the next one. read more

I waited in line for 30 minutes in the drive thru and half the nuggets were soggy. fries were good and the only reason i gave 2 stars was because i got 23 nuggets instead of 20! read more

Okay, so as far as McDonalds go, food is actually good. However, it takes FOREVER for ANYTHING, Ice Cream is never available because the "machine is down" 24/7, and if you try to do anything through DoorDash expect an hour wait at least for your order. I really hope that management sees this, because I don't know if the restaurant is just short handed, or if motivation and work ethic is in short-supply, but changes need to be made. Also, what is this horrible excuse for a Shamrock shake? read more

McDonald's - a person driving a car with a drink in their hand - Fast Food Near Me - Auburn, Alabama

I was waiting at the mcdonalds line for 30 minutes with a very long line behind me. The workers yelled at us outside while taking the trash out and enjoying a smoke break noting that they were closed. It was in fact, not closed, and it seemed to be that the workers just simply wanted an early night off. I found this unacceptable given the fact that every time I come to this mcDonalds I end up spending no less than 30 minutes in like even if I am the 3rd car in line. I will also note that the workers at the drive thru greet their customers with a foul attitude and almost always forget something that is ordered. This is a campus McDonalds with very hungry college students after long study sessions, and I expected more from the Auburn family and my favorite restaurant. I will avoid this restaurant for the remainder of my time in Auburn and would really appreciate seeing officials finally cease to overlook these workers inappropriate attitude and acknowledge the absurd work ethic of the people they poorly choose to hire. read more

Is there a negative button? How does corporate allow this place to stay in business? It holds the record for a restaurant where I've never had good service and that's not an exaggeration. I would never go here if it weren't for other people asking me to go. read more

Doesn't look like they care if you get the right order. took 15 minutes and I had already paid. They told me to wait by the rail, but 4-5 people from behind passed me by the time I finally got my order. If you're in a rush or hate dealing with lazy customer service, don't come here. read more