McDonald's is one of those places where, within ten minutes, you can spot school groups, retirees, night owls, families, business travelers, and people who clearly left the house just for a McFlurry.
The cleanliness is particularly striking. No sooner has someone left a table than someone else seems to appear out of nowhere with a cloth. The floors, tables, and even the restrooms are remarkably well-maintained. Somewhere in the background, a secret elite unit from the cleaning industry is presumably at work.
The staff is also remarkably friendly. Even when dealing with complaints, they remain polite and solution-oriented. Mistakes are corrected without hesitation, without arguments or the feeling that you have to defend your order before an international court of law.
The table service is also friendly and reliable. Add to that long hours, a drive-through, and outdoor seating--in other words, everything you'd expect from a modern McDonald's.
Now for the big mystery of this location: the wait times.
The restaurant has self-order kiosks, digital displays, and enough technology to probably coordinate a moon landing. Still, you might find yourself with enough time to rethink your life goals before your order arrives.
On top of that, items are occasionally missing or mixed up. This is usually no big deal, as everything is easily replaced. However, when a regular Coke is served instead of a Coke Zero, that's more than just a minor mistake for some guests. People with diabetes, in particular, should pay closer attention here.
Nevertheless, the overall impression remains positive. The restaurant is clean, the staff is friendly, complaints are handled professionally, and the clientele is so international and diverse that you almost feel like you're visiting a small airport without planes.
Conclusion: A McDonald's with excellent service and impressive cleanliness. If orders were complete a bit more often and wait times were a bit shorter, even the fries probably wouldn't have anything to complain about. read more
