[Note: this review refers to multiple locations of the same practice.]…read more
If it were possible to leave multiple levels of review, I surely would. There'd be, for instance, a 1- rating after stunning rudeness from a medical assistant at the Milwaukie location. After I complained about her--which, in decades of chronic illness, I've never felt compelled to do; THAT'S how nasty she was--stating that I could never be comfortable seeing her again, went out of her way to contact me (!) "apologizing" not for her behavior but for my "feelings." (The classic "I'm sorry you FEEL that way" non-apology, employed by malicious incompetents everywhere.)
But then there was yesterday, when I saw Nicholas Dean, PA at the Gateway/102nd Avenue location. His thorough, but efficient approach may ***very well have saved my life***; he got me in to the Imaging Center next door, where my DVT was identified. That calls for (at least!) 5 stars.
I've seen a number of Rose City's providers over the last 4-5 years, and while it seems there has always been some level of administrative dysfunction (and their computer system seems to be trying the patience of everyone who has to deal with it), on the whole, I've received good care.
It's difficult to keep an open mind about a practice when one has already had significant negative experiences in it (and/or has read about others'). Caution is always advised, even when reviews are stellar. No system or provider is perfect, and even within incredibly flawed systems, one will find some excellent providers.
I'm setting my review at 4 stars, then, because on balance, the physicians, FNPs, and PAs I've seen have been excellent. It's hard to imagine leaving the practice, not least because I have, by now, a significant medical record with them, which does translate into better outcomes, when one's medical situation is complex.
It pains me that a number of the providers I have seen there have not lasted long, for whatever reason. (I'm tempted to ask any new provider I encounter, only somewhat jokingly, "are you a flight risk?") And I hope I will soon have a more stable primary care situation, whether or not that is within this practice.
For their own sake, I hope they get their administrative act together. (Although, even within that category, there are good people; Rose City's schedulers have been enormously patient with THIS patient. In part due to cognitive fog, related to fibromyalgia and Ehlers-Danlos Syndrome, it takes, eh, some work to make sense of me on the phone.)
For other patients' sake, I would offer that there are some VERY good people here, and to avoid the practice altogether (assuming other particularities of location, hours, etc. are logistically convenient) given their identified issues, might not be helpful (YMMV). And again, on the Urgent Care side of things (that is, as far as I understand, the only shift covered by the aforementioned PA), I have zero qualms, at least, about returning to the 102nd Avenue location. (Okay, one qualm: they are a bit far away, and it's irritating to have to go that far when the Milwaukie location is much closer, but I now avoid the latter altogether given my experience with that medical assistant.)
Despite some significant negative experiences (not all of which I'm describing here), then, ***the fact that I am alive to complain about anything*** is pretty great, so bottom line: THANK YOU, Rose City, and especially to Nicholas Dean, PA.